Contacting Support - Lenovo ThinkSystem SR860 Setup Manual

You can find more information about setting up automatic problem notification within the Lenovo XClarity
Administrator at http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_setupcallhome.
html.
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-
band and out-of-band. When running in-band within the host operating system on the server, OneCLI can
collect information about the operating system, such as the operating system event log, in addition to the
hardware service data.
To obtain service data, you can run the g g e e t t i i n n f f o o r r command. For more information about running the
g g e e t t i i n n f f o o r r , see http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_getinfor_command.
html.

Contacting Support

You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/us/
en/serviceprovider and use filter searching for different countries. For Lenovo support telephone numbers,
see https://datacentersupport.lenovo.com/us/en/supportphonelist. In the U.S. and Canada, call 1-800-426-
7378.
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
China product support
To contact product support in China, go to:
http://support.lenovo.com.cn/lenovo/wsi/es/ThinkSystem.html
You can also call 400-106-8888 for product support. The call support is available Monday through Friday,
from 9 a.m. to 6 p.m.
Taiwan product support
To contact product support for Taiwan, call 0800–016–888. The call support is available 24 hours a day, 7
days a week.
Appendix A. Getting help and technical assistance
117