Calling Intermec Product Support; Accessing Intermec Web Pages - Intermec IF2 User Manual

Calling Intermec Product Support

Accessing Intermec Web Pages

IF2 Network Reader User's Manual
Chapter 4 — Managing, Troubleshooting, and Upgrading the IF2
You may need to call Intermec Product Support if you have problems
operating the IF2. Before calling, be sure you can answer the following
questions:
• What kind of network are you using?
• What were you doing when the error occurred?
What error message did you see?
•
• What is your RFID reader's serial number?
• Can you reproduce the problem?
What versions of IF2 and RFID software are you using? For help,
•
see "Viewing the About Screen" on page 59.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
Periodically, IF2 firmware updates can be downloaded from
www.intermec.com.
You can use the IF2 web browser interface to visit
www.intermec.com
described next.
To access Intermec web pages
1 Open a web browser interface to the IF2. For help, see
Web Browser Interface" on page 10.
2 To go to www.intermec.com, click Intermec in the upper right
corner.
To locate IF2 firmware updates, from the main Intermec web page
choose Support > Downloads and search for IF2.
Or, to download an Intermec product manual, click Manual in
the upper right corner.
or to download manuals from Intermec as
"Using the
67