Dexcom G5 Getting Started Manual page 49

Device What you see
Smart Device
Receiver
Receiver Only
Receiver Only
Problem
System display
device and
transmitter not
communicating.
No readings,
Alarm, or Alerts
display until
error is fixed.
System check
results (xxxxx
displays as a
code).
Repeated
hardware error.
Dexcom G5 Mobile CGM System Getting Started Guide
What you do
Move within 20 feet of
display device with no
obstructions.
Use meter.
Wait up to 30 minutes.
Smart device (if not
resolved):
1. Restart smart device.
If problem remains:
1. Open Bluetooth Settings.
2. Delete Dexcom entries.
3. Pair your Transmitter.
Do nothing. Receiver is
able to continue to work
and recover from error.
Tap OK to confirm Alert.
If the same code displays
repeatedly, contact Tech
Support (see beginning
of section) and use meter
until fixed.
This locks your screen.
Write down error code.
Use meter.
Contact Tech Support (see
beginning of section).
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