Section 12: Troubleshooting - Dexcom G5 Getting Started Manual

Section 12: Troubleshooting

To get more information about any issue or error you see, in your app, tap
the blue question mark. On your receiver, tap the black and white box with
"Tap for more info."
The solutions here are meant to be
brief and not all-inclusive. For full
troubleshooting information view the
user guide at dexcom.com/guide.
Device What you see
Receiver
Only
Receiver
Only
Smart
Device
Receiver
45 • Dexcom G5 Mobile CGM System Getting Started Guide
Contact Tech Support, 24/7, if these
instructions don't resolve the issue.
• Email: TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
Problem What you do
This is a safety feature to
prevent accidental screen taps
Unlock
when receiver is in a pocket,
required to
bag, etc.
act.
To continue, tap 1, then 2.
Don't hear or
Test your speaker and
feel Alarm or
vibrations. See Section 9.5.
Alerts
You won't get additional Alerts
after confirming.
Use meter.
Transmitter
low battery
Contact Tech Support (see
beginning of section).