Troubleshooting; Annex - Ingenico IWL2 series User Manual

8.

Troubleshooting

The terminal does not turn on
•
Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
•
Connect terminal to traveler power supply or put it on powered base
The terminal does not connect to the telephone line
•
Check the base power supply and telephone line cables
•
Check for base electrical power network
•
Check for Power On Ethernet network (POE powered base only: optional)
The terminal fails to establish a telephone connection
•
Check that the tone of the phone line is free
•
Check the configuration of the phone line and number to call
•
Get technical support
Cards are not read
•
Check if the magnetic card is swiped correctly (with magnetic stripe on terminal
side) .
•
Swipe again the card with the magnetic stripe movement constant and rapid
•
Check if the magnetic strip is not damaged, grooved or cracked
•
Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
•
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
"Installing the paper roll")
•
Check the type of paper used (thermal paper must be used)
•
Verify thermal paper sensitive side.
•
iWL2xx Wireless Series 29/32
900003061 R11 000 05/1122
Copyright © 2011 Ingenico
All rights reserved
9.

Annex

Accessories list
•
192013244 : Car charg er 5V 0.75A µUSB iWL
•
296110863: Power travel adapter JACK/µUSB
•
192010793 : CE traveler power supply unit (µUSB)
192010813 : UK traveler power supply unit (µUSB)
192010834 : US traveler power supply unit (µUSB)
192010855 : CHN traveler power supply unit (µUSB)
192010876 : AUS traveler power su pply unit (µUSB)
•
192010579: CE base power supply unit (Jack)
192010582 : UK base power supply unit (Jack)
192010602 : US base power supply unit (Jack)
192010623 : CHN base power supply unit (Jack)
192010644 : AUS base power su pply unit (Jack)
•
192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack)
192011344 : Pack BA Multi EU/US/UK 5V 1A (µUSB)
Comments:
Using Power supply with Jack connector to charge the battery with the base.
Using Power supply with µUSB connector to charge the battery without the base (direct
connection to the µUSB connector of the terminal).
•
iWL2xx Wireless Series 30/32
900003061 R11 000 05/1122
Copyright © 2011 Ingenico
All rights reserved