Kronos 4000 series User Manual page 123

Symptom
Series 4000
timeclock fails to
read badges.
Series 4000 Badge Timeclock User's Guide
Probable Cause
The badge is unreadable
or does not meet the
required badge
specification.
PIN punching only is
enabled.
The bar code on the
badge is worn or
scraped off.
You did not configure
the timeclock to read the
symbology encoding
your badges use.
The timeclock is not
enabled for the correct
badge reader type or
company ID code (if
you are using a code).
The badge reader may
not be working
correctly.
Corrective Action
1. Inspect the badge for cleanliness.
2. Clean the badge and badge reader.
Using Data Collection Manager (DCM),
enable badge punching.
Replace the badge.
1. Access Maintenance Mode.
2. Press the Symbology Setting soft key.
3. Turn on the appropriate symbology.
Using Data Collection Manager (DCM),
correct the badge reader and company ID
code settings.
Run the Badge Test test:
1. Access Maintenance Mode.
2. Press the More soft key to display the
test functions.
3. Press the Badge Test soft key.
4. Follow the prompts to conduct the test
and note the result.
If the test does not indicate a problem, run
a Reader Report:
1. Access Maintenance Mode.
2. Press the More soft key twice.
3. Press the Reader Report soft key.
Note the report results and contact your
TLM Representative.
Troubleshooting
6-13