Service Information - Motorola DIMETRA MTS 4 Installation, Configuration, And Service Manual

Applicant: Motorola Solutions

Service Information

Government Technical Support (GTS), EA Solutions Support Centre
The Government Technical Support (GTS), EA Solutions Support Centre provides a remote Technical Support
Service to help customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the Technical
Support Service. The EA GTS technical experts may be accessed through the EMEA Integrated Call Center either
electronically or using the telephone numbers listed below. If you are unsure whether your current service agreement
entitles you to benefit from this service, or if you would like more information about the Technical Support Service,
contact your local customer support or account manager for further information.
Contact Details
Email: essc@motorolasolutions.com
Table 1: List of Telephone Numbers
Country
AUSTRIA
DENMARK
FRANCE
GERMANY
ITALY
LITHUANIA
NETHERLANDS
NORWAY
PORTUGAL
RUSSIA
SAUDI ARABIA
SOUTH AFRICA
SPAIN
UNITED KINGDOM
All Other Countries
European Systems Component Centre (ESCC)
The European Systems Component Centre provides a repair service for infrastructure equipment. Customers requiring
repair service should contact the Customer Information Desk to obtain a Return Material Authorization number. The
equipment should then be shipped to the following address unless advised otherwise.
Motorola GmbH, European Systems Component Centre, Am Borsigturm 130,13507 Berlin, Germany
Contact Details
• E-Mail: escc.admin@motorolasolutions.com
Equipment Type: ABZ89FC5827 / 109AB-5827
In Country Number to Dial
01206091087
043682114
0157323434
06950070204
0291483230
880 030 828
0202061404
24159815
0217616160
810 800 228 41044
(Alternative 810 800 120 1011)
800 844 5345
0800981900
0912754787
02030 277499
+44 2030 277499
6802800U74-AD | September 2014 |
7 | Service Information
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Exhibit D2