SMART KAPP iQ PRO 55 User Manual
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Summary of Contents for SMART KAPP iQ PRO 55
- Page 1 USER’S GUIDE FOR SMART KAPP iQ™ PRO 55, 65, 65-V2 AND 75 BOARDS...
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Page 2: Product Registration
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. -
Page 3: Important Information
To reduce the risk of fire or electric shock, do not expose the board to rain or moisture. If the board requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. - Page 4 IMPORTANT INFORMATION Disconnect all of the board’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the board Objects fall into the board The board is dropped Structural damage, such as cracking, occurs The board behaves unexpectedly when you follow operating instructions...
- Page 5 Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Make sure an electrical socket is near the board and remains easily accessible during use.
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Page 6: Federal Communication Commission Interference Statement
The following are the maximum power requirements for the board (including the power requirements for the accessory slot): Model Power requirements SMART kapp iQ Pro™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W SMART kapp iQ Pro 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W SMART kapp iQ Pro 65-V2... - Page 7 IMPORTANT INFORMATION Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all Wi-Fi products marketed in U.S.
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Page 8: Eu Declaration Of Conformity
IMPORTANT INFORMATION EU declaration of conformity Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance... -
Page 9: Table Of Contents
Adding or removing apps from the launcher Using the Whiteboard Using Browser Using Input Using Screen Share Using the Clean Up button Chapter 6: Using SMART Meeting Pro software SMART Meeting Pro user’s guides Chapter 7: Troubleshooting What the indicator icons mean Resolving issues with the Browser smarttech.com/kb/171129... - Page 10 CONTENTS Resolving issues with Input Resolving Screen Share issues for Apple devices Resolving Screen Share issues for Android mobile devices Resolving Screen Share issues for Chrome browser or Chromebook Resolving Screen Share issues for Windows computers Appendix A: Installing the AM30 appliance antenna Appendix B: Supported devices for Screen Share Supported Apple devices and operating systems Supported Android devices and operating systems...
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Page 11: Chapter 1: Welcome
Resources for decision makers Resources for installers Resources for administrators This chapter introduces SMART kapp iQ Pro interactive flat panels, the SMART kapp app and this guide. About this guide This guide explains how to use the SMART kapp iQ board and the SMART kapp app. -
Page 12: About The Board
CHAPTER 1 WELCOME About the board The SMART kapp iQ Pro interactive flat panel features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight. Models Four models of SMART kapp iQ Pro interactive flat panel are available: SMART kapp iQ Pro 55 SMART kapp iQ Pro 65... -
Page 13: Screen
Pen with eraser (×2) Page 5 Presence detection sensor Page 6 Not pictured Speakers Page 6 Connector panel See the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) Menu control panel See Using the SMART kapp iQ Pro on-screen display menu ( support.smarttech.com/docs/hardware/kapp/kapp- iq-pro/en/installing-and-maintaining/using-the-osd- menu/default.cshtml) USB receptacle Page 6... -
Page 14: Front Control Panel
Volume decrease Volume increase Press and hold to reset the board Change the input source to OPS/HDMI for the kapp iQ experience. Press and hold to freeze and unfreeze the screen (SMART kapp iQ Pro 65-V2 and 75 interactive flat panels only) smarttech.com/kb/171129... -
Page 15: Pens With Erasers
Verify the connections to the room computer. the connected computer Switch to the room computer’s input source. Slowly flashing SMART Board service not Ensure that SMART Product Drivers is installed and white running on the connected that the SMART Board service is running. computer Pens with erasers The board comes with two pens with erasers attached. -
Page 16: Presence Detection Sensor
CHAPTER 1 WELCOME CAUTION When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged. Presence detection sensor The board has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the board is in Standby mode. -
Page 17: About The Smart Kapp App
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. About the SMART kapp app The SMART kapp app enables users to connect their mobile devices to the board and then do the following: View notes they write on the board on their mobile devices... -
Page 18: Resources For Users
Resources for users In addition to this guide, SMART provides a variety of other resources for users. Training The SMART training website (training.smarttech.com) includes an extensive library of training resources you can consult as you learn how to use the board. -
Page 19: Resources For Installers
(smarttech.com/kb/171035). Resources for administrators Administrators can refer to the SMART kapp iQ Pro interactive flat panel administrator’s guide for information about using the board with the SMART kapp app. A PDF version of this guide is available for download from smarttech.com/kb/171000. smarttech.com/kb/171129... -
Page 21: Chapter 2: Starting The Board
Chapter 2 Starting the board The board’s presence detection sensor can detect people up to 16' (5 m) away when the board is in Standby mode. If the sensor detects people in the room, the board exits Standby mode and displays the welcome screen. -
Page 23: Chapter 3: Connecting A Guest Computer
Chapter 3 Connecting a guest computer You can connect a computer to the SMART kapp iQ Pro interactive flat panel’s computer connectors or to the AM30 appliance. See Using Input on page 24 for more information about switching to the guest computer when it’s connected to the AM30 appliance. -
Page 24: Connecting A Computer To The Interactive Flat Panel
Connecting a computer to the interactive flat panel NOTE For the best experience with SMART kapp iQ, connect the room computer to the AM30 appliance. A SMART kapp iQ Pro interactive flat panel can have one or three computer connectors, depending on the model. Using USB and HDMI or DisplayPort cables, you can connect room computers, guest laptops or video sources (such as Blu-ray™... - Page 25 CHAPTER 3 CONNECTING A GUEST COMPUTER SMART kapp iQ Pro 55 SMART kapp iQ Pro 65-V2 SMART kapp iQ Pro 65 SMART kapp iQ Pro 75 smarttech.com/kb/171129...
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Page 27: Chapter 4: Connecting To A Network
Chapter 4 Connecting to a network The SMART kapp iQ Pro interactive flat panel can connect to a network using either a Wi-Fi or wired connection. Connecting to a Wi-Fi network To connect to a Wi-Fi network 1. If an Ethernet cable is connected to the AM30 appliance, disconnect it. -
Page 28: Adding A Proxy
CHAPTER 4 CONNECTING TO A NETWORK Adding a proxy To add a proxy 1. Press the Home button on the screen to open the launcher, and then press Settings 2. Press Wi-Fi. 3. Press and hold the network to which you're adding a proxy. A dialog box appears. -
Page 29: Chapter 5: Using The Launcher
Opening Browser Using the Browser Using Input Displaying content on the interactive flat panel Downloading SMART software Stop displaying content on the interactive flat panel Using Screen Share Sharing content from the Chrome browser to the interactive flat panel Sharing content from your Windows computer to the interactive flat panel... -
Page 30: Opening The Launcher
Clear an app’s check box to remove it from the launcher. 5. To exit the Capture Board Settings, open the launcher and select an app. Using the Whiteboard You can view and erase notes, continue a Whiteboard session from the Library and share your Whiteboard using the SMART kapp app. smarttech.com/kb/171129... -
Page 31: Opening The Whiteboard
CHAPTER 5 USING THE LAUNCHER Opening the Whiteboard NOTE When you first turn on the board or wake the board up from standby, the board defaults to the Whiteboard. To open the Whiteboard 1. Open the launcher. 2. Press Whiteboard Writing and erasing notes on the Whiteboard To view, write and erase notes on the Whiteboard You can write and erase notes on the interactive flat panel just like you do on a traditional dry erase... -
Page 32: Using Panoramic View
CHAPTER 5 USING THE LAUNCHER Two users can write or draw notes at the same time, one using the black pen and the other using the red pen. Using Panoramic View Panoramic View provides an overview of the entire Whiteboard. Panoramic View is visible only on the interactive flat panel. -
Page 33: Using Browser
To set how long the Library stores sessions By default, The SMART kapp iQ Pro interactive flat panel stores sessions for one month. To change how long the Library stores sessions, see Adjusting the SMART kapp iQ settings in the SMART kapp iQ Pro administrator’s guide (smarttech.com/kb/171000). -
Page 34: Using Input
Chapter 3: Connecting a guest computer on page 13. If you want to share content from a copyright-protected source, such as a Blu-ray player, connect the device to the interactive flat panel's connector panel. See SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000). -
Page 35: Using Screen Share
When you download and install SMART Meeting Pro software to the connected computer, the computer also installs SMART Ink. SMART Ink enables you to write and draw in digital ink over applications, files, folders websites and any other open window on your computer.. See the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000). -
Page 36: Sharing Content From The Chrome Browser To The Interactive Flat Panel
CHAPTER 5 USING THE LAUNCHER NOTES SMART kapp iQ Pro interactive flat panels with older models of the AM30 appliance don’t have the Screen Share app. See Identifying your SMART kapp iQ system and AM30 appliance version (kb.smarttech.com/?q=18190). When you use the launcher to switch apps on the interactive flat panel, Screen Share stops. - Page 37 CHAPTER 5 USING THE LAUNCHER 3. Under Extensions, click Add to Chrome > Add Extension. 4. The extension installs in your browser. To share content from the browser tab to the interactive flat panel 1. On the interactive flat panel, open the launcher. The launcher appears.
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Page 38: Sharing Content From Your Windows Computer To The Interactive Flat Panel
CHAPTER 5 USING THE LAUNCHER Sharing content from your Windows computer to the interactive flat panel NOTE Make sure your computer is connected to the same network as the interactive flat panel. You can use the Chrome browser to share content from your Windows computer. See Using Screen Share on page 25. -
Page 39: Sharing Content From Your Android Mobile Device
CHAPTER 5 USING THE LAUNCHER To extend your Mac computer desktop to the interactive flat panel 1. On the interactive flat panel, open the launcher. The launcher appears. 2. Press Screen Share 3. On your Mac computer, click the Airplay icon in the menu bar. - Page 40 CHAPTER 5 USING THE LAUNCHER NOTE Make sure your Android mobile device is connected to the same network as the interactive flat panel. 1. Download the Google Home app from Google Play. 2. On the interactive flat panel, open the launcher. The launcher appears.
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Page 41: Using The Clean Up Button
2. In the top right corner of the screen, press 3. The message “Want to disconnect?” appears. Press Yes. Using the Clean Up button After you’ve finished using the SMART kapp iQ Pro interactive flat panel, you can clean it up for the next user. NOTE This doesn’t perform a factory reset on the interactive flat panel. - Page 42 Browser (clears the browser history, cache, cookies and closes all open tabs, and opens a new tab) closes all applications. For information about changing the board’s Clean up settings, see SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000). To clean up the interactive flat panel 1.
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Page 43: Chapter 6: Using Smart Meeting Pro Software
Chapter 6 Using SMART Meeting Pro software SMART Meeting Pro software is an easy-to-use whiteboard application that enhances your experience with the SMART interactive product. Use SMART Meeting Pro software to enrich three types of collaboration: Meetings Presentations Brainstorming sessions SMART Meeting Pro user’s guides SMART Meeting Pro 4.1 Room edition user’s guide (smarttech.com/kb/170897) SMART Meeting Pro PE 4.1 Room edition user’s guide (smarttech.com/kb/170973) -
Page 45: Chapter 7: Troubleshooting
What is Screen Share? How do I share content from my iPhone, iPad or Mac computer? Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in the list of devices? 39 Why am I experiencing performance issues? I’m experiencing other issues... -
Page 46: What The Indicator Icons Mean
I’m experiencing other issues I’d like to give feedback This chapter helps you solve issues that can occur with the SMART kapp app and the board. What the indicator icons mean SMART kapp iQ Pro interactive flat panels include indicator icons on the bottom of the screen. You can refer to the indicator icons to see the interactive flat panel's status and to diagnose common issues. -
Page 47: Resolving Issues With The Browser
Connecting to a network on page 17 for more information. If the Browser can’t visit secure (https) websites, ensure the board’s date and time are correct. See Adjusting the SMART kapp iQ settings in the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. -
Page 48: Resolving Screen Share Issues For Apple Devices
Resolving Screen Share issues for Apple devices What is Screen Share? If your mobile device or computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you can use the interactive flat panel's Screen Share app to share audio and video content from your mobile device or computer to the interactive flat panel. -
Page 49: Why Can't I Find My Smart Kapp Iq Pro Interactive Flat Panel's Name In The List Of Devices
For more information about connecting an iOS mobile device, see Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch (support.apple.com/HT204291). Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in the list of devices? Make sure your mobile device or computer is on the same network as the interactive flat panel. -
Page 50: I'm Experiencing Other Issues
AM30 appliance antenna on page 51 for more information. Reduce your Mac computer’s display resolution to 1920 × 1080 or lower. See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. -
Page 51: Resolving Screen Share Issues For Android Mobile Devices
What is Screen Sharing? If your mobile device is on the same network as the SMART kapp iQ Pro interactive flat panel, you can use the interactive flat panel's Screen Share app to share audio and video content from your mobile device to the board. -
Page 52: Why Can't I Find My Smart Kapp Iq Pro Interactive Flat Panel's Name In The List Of Devices
Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in the list of devices? Make sure your mobile device is on the same network as the SMART kapp iQ Pro interactive flat panel. Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play to use Screen Share. -
Page 53: I'm Experiencing Other Issues
Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the AM30 appliance antenna on page 51 for more information. See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. -
Page 54: Resolving Screen Share Issues For Chrome Browser Or Chromebook
Chromebook What is Screen Sharing? If your computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you can use the computer’s Chrome browser and the interactive flat panel's Screen Share app to share audio and video content from your computer to the interactive flat panel. -
Page 55: Why Can't I Find My Smart Kapp Iq Pro Interactive Flat Panel's Name In The List Of Devices
Why am I experiencing performance issues? Not all devices are designed for video encoding for Screen Sharing, so video streaming might not behave as expected. See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ smarttech.com/kb/171129... -
Page 56: I'm Experiencing Other Issues
Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. SMART kapp iQ Pro interactive flat panel’s Screen Share app has not been optimized for performance with Chromebooks. For best results, limit usage to static content. The interactive flat panel and the computer might could be connected to different wireless access points, which can increase latency. -
Page 57: Resolving Screen Share Issues For Windows Computers
What is Screen Sharing? If your computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you can use the interactive flat panel's Screen Sharing app to share audio and video content from your computer to the interactive flat panel. - Page 58 Turn Airplane mode on and then off on your computer to try to connecting to a closer access point. See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information.
- Page 59 Press Settings c. Scroll to Applications > Screen Share [beta]. d. Press Reset. See Resolving issues with applications in the SMART kapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) . Contact your system administrator. I’d like to give feedback Help us out.
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Page 61: Appendix A: Installing The Am30 Appliance Antenna
Chapter A Installing the AM30 appliance antenna For more information, see the following installation guides: SMART kapp iQ 55 and 65 installation guide (smarttech.com/kb/170810) SMART kapp iQ 65-V2 installation guide (smarttech.com/kb/171107) SMART kapp iQ 75 installation guide (smarttech.com/kb/170996) smarttech.com/kb/171129... -
Page 63: Appendix B: Supported Devices For Screen Share
Appendix B Supported devices for Screen Share This is a list of supported devices for Screen Share. Supported Apple devices and operating systems The following Apple operating systems support Screen Share. iOS 9 or later Mac OS X 10.11 (El Capitan) or later The following Apple devices support Screen Share. -
Page 65: Appendix C: Hardware Environmental Compliance
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 66 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171129...
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