SMART kapp iQ 55 Administrator's Manual
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SMART kapp iQ 55 Administrator's Manual

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smarttech.com/docfeedback/171038
ADMINISTRATOR'S GUIDE
FOR SMART KAPP iQ™ 55, 65, 65-V2 AND 75 BOARDS

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Summary of Contents for SMART kapp iQ 55

  • Page 1 ADMINISTRATOR’S GUIDE FOR SMART KAPP iQ™ 55, 65, 65-V2 AND 75 BOARDS...
  • Page 2 © 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

  • Page 3: Important Information

    To reduce the risk of fire or electric shock, do not expose the board to rain or moisture. If the board requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original.
  • Page 4 IMPORTANT INFORMATION Disconnect all of the board’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the board Objects fall into the board The board is dropped Structural damage, such as cracking, occurs The board behaves unexpectedly when you follow operating instructions...
  • Page 5 Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Make sure an electrical socket is near the board and remains easily accessible during use.

  • Page 6: Federal Communication Commission Interference Statement

    The following are the maximum power requirements for the board (including the power requirements for the accessory slot): Model Power requirements SMART kapp iQ® 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W SMART kapp iQ 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W SMART kapp iQ 65-V2...
  • Page 7 IMPORTANT INFORMATION Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all Wi-Fi products marketed in U.S.

  • Page 8: Eu Declaration Of Conformity

    IMPORTANT INFORMATION EU declaration of conformity Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance...

  • Page 9: Table Of Contents

    Connecting external speakers Chapter 4: Setting up the board Turning on the board for the first time Enabling the Whiteboard Library Installing SMART Product Drivers and SMART Ink Switching between input sources Displaying multiple input sources Configuring the network Chapter 5: Maintaining the board Resetting the board and AM30 smarttech.com/kb/171038...
  • Page 10 Resolving Screen Share issues for Chrome browser or Chromebook Resolving Screen Share issues for Windows computers Using SMART software to resolve issues Appendix A: Using the SMART kapp iQ on-screen display menu Appendix B: Adjusting the SMART kapp iQ settings About device Diagnostics...
  • Page 11 CONTENTS Appendix E: Remotely managing your SMART kapp iQ Appendix F: Installing the AM30 appliance antenna Appendix G: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) Batteries More information smarttech.com/kb/171038...

  • Page 13: Chapter 1: Welcome

    Resources for users This chapter introduces SMART kapp iQ boards, the SMART kapp app and this guide. About this guide This guide explains how to set up and maintain a SMART kapp iQ board. It includes the following information: How to mount the board How to connect power and devices How to set up the board smarttech.com/kb/171038...

  • Page 14: About The Board

    This guide is intended for individuals who install and maintain boards in their organizations. Other documentation and resources are available for individuals who use boards. About the board The SMART kapp iQ board features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight. Models Four models of SMART kapp iQ board are available:...
  • Page 15 Reflective tape channel Page 4 Front control panel Page 5 Pen with eraser (×2) Page 6 Presence detection sensor Page 7 Not pictured Speakers Page 7 Connector panel Page 15 Menu control panel See Using the SMART kapp iQ on-screen display menu ( support.smarttech.com/docs/hardware/kapp/kapp- iq/en/installing-and-maintaining/using-the-osd- menu/default.cshtml) smarttech.com/kb/171038...
  • Page 16 Page 7 Screen The screen sizes vary by model: Model Diagonal Width Height Aspect ratio SMART kapp iQ 55 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9 SMART kapp iQ 65 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9 SMART kapp iQ 65-V2...
  • Page 17 Troubleshooting Solid white Normal operation [N/A] Press and hold to reset the board Change the input source to OPS/HDMI for the kapp iQ experience. Press and hold to freeze and unfreeze the screen (SMART kapp iQ 65-V2 and 75 boards only) smarttech.com/kb/171038...
  • Page 18 Switch to the room computer’s input source (see page 23). Slowly flashing SMART Board service not Ensure that SMART Product Drivers is installed and white running on the connected that the SMART Board service is running. computer Pens with erasers The board comes with two pens with erasers attached.
  • Page 19 You can connect a USB drive to update the appliance’s software. Accessory slot Install the AM30 appliance in the accessory slot located on the back of the board to take advantage of SMART kapp iQ functionality and access SMART education software and third-party smarttech.com/kb/171038...

  • Page 20: About The Smart Kapp App

    To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. About the SMART kapp app The SMART kapp app enables users to connect their mobile devices to the board and then do the following: View notes they write on the board on their mobile devices...

  • Page 21: Resources For Administrators

    WELCOME Resources for administrators In addition to this guide, SMART provides a variety of other resources for administrators. SMART Product Drivers and SMART Ink installation documentation To take full advantage of the board’s features on connected computers, you need to install SMART Product Drivers and SMART Ink.
  • Page 22 Installers should also refer to Considerations for non-standard installations (smarttech.com/kb/171035). Resources for users Users can refer to the SMART kapp iQ board user’s guide for information about using the board with the SMART kapp app. A PDF version of this guide is available for download from smarttech.com/kb/170812.

  • Page 23: Chapter 2: Mounting The Board

    Choosing a location Choosing a height Mounting the SMART kapp iQ board requires a team of professional installers. The following information is for installers. Installers should read this information along with the installation instructions included with the board before they mount the board.

  • Page 24: Mounting The Board Vertically

    Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after the installers mount the board, consider connecting cables for power, computers and other devices while the board is still in its packaging (see Chapter 3: Connecting power and devices on page 15).

  • Page 25: Mounting Multiple Boards

    MOUNTING THE BOARD Mounting multiple boards SMART recommends that you mount no more than three boards side by side. If you mount multiple boards side by side, install them as shown in the following diagram. This ensures the boards’ cameras don’t interfere with each other.

  • Page 26: Choosing A Height

    CHAPTER 2 MOUNTING THE BOARD Choosing a height Consider the general height of the user community when you choose the height for the board. SMART recommends mounting the board so that its top is 6' 5" (1.9 m) from the floor. smarttech.com/kb/171038...

  • Page 27: Chapter 3: Connecting Power And Devices

    Connecting a computer to the AM30 appliance Connecting a computer to the board Connecting external speakers After mounting the SMART kapp iQ board but before setting it up, you need to connect it to power and devices. SMART kapp iQ 55 and 65 connector panel The following diagram and table present the connectors on SMART kapp iQ 55 and 65 boards:...

  • Page 28: Smart Kapp Iq 65-V2 And 75 Connector Panel

    The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). See page 19 for more information. SMART kapp iQ 65-V2 and 75 connector panel The following diagram and table present the connectors on SMART kapp iQ 65-V2 and 75 boards: Connector Connects to Notes...

  • Page 29: Am30 Connector Panel

    CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes HDMI Computer (video) The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). See page 19 for more information. AM30 connector panel NOTE Older models of the AM30 appliance don’t have all the connectors. The following diagram and table present the connectors on the AM30: Connector Connects to...

  • Page 30: Connecting Power

    CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes HDMI in Computer (video) The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). USB Type-B [N/A] This connector is a service port. Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the board to a power outlet.

  • Page 31: Connecting A Computer To The Am30 Appliance

    See Switching between input sources on page 23. Connecting a computer to the board A SMART kapp iQ board can have one or three computer connectors, depending on the model. Using USB and HDMI or DisplayPort cables, you can connect room computers, guest laptops or video sources (such as Blu-ray™...

  • Page 32: Connecting External Speakers

    If you want to use the board’s touch features, and use a pen to draw and write, complete these steps: Connect a computer to the board’s computer connectors using USB and HDMI cables. Download and install SMART Product Drivers and SMART Ink on your computer. See smarttech.com/us/Support/Browse+Support/Download+Software. NOTE Devices connected to the board’s connectors are controlled by the front control panel.

  • Page 33: Chapter 4: Setting Up The Board

    Configuring your network for automatic SMART kapp iQ system software updates Adding a proxy After mounting the SMART kapp iQ board (see Chapter 2: Mounting the board on page 11) and connecting power and devices (see Chapter 3: Connecting power and devices on page 15), you can turn on and set up the board.

  • Page 34: Enabling The Whiteboard Library

    10. The Welcome screen appears. Enabling the Whiteboard Library The board saves whiteboard sessions to the Library. The Library is disabled on some SMART kapp iQ boards and must be enabled if you want to save whiteboard sessions or continue a previous sessions.

  • Page 35: Installing Smart Product Drivers And Smart Ink

    SMART kapp iQ functionality if the AM30 is installed in the accessory slot OPS/DisplayPort Not used Displaying multiple input sources You can display up to four input sources on a SMART kapp iQ 65-V2 or 75 board using the on-screen display menu (see support.smarttech.com/docs/hardware/kapp/kapp-iq/en/installing- smarttech.com/kb/171038...

  • Page 36: Configuring The Network

    CHAPTER 4 SETTING UP THE BOARD and-maintaining/using-the-osd-menu/default.cshtml). If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are displayed on the board. Configuring the network Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically through the network and to enable the board to set the date and time automatically.

  • Page 37: Evaluating The Impact Of Screen Share On Your Network Data Usage

    Gaming or streaming video with major screen 700 kb/sec–1.2 MB/sec changes Configuring your network for automatic SMART kapp iQ system software updates To allow automatic system software updates add https://ws.kappboard.com to the network’s whitelist add http://downloads.smarttech.com to the network’s whitelist To prevent automatic system software updates block access to https://ws.kappboard.com...

  • Page 38: Adding A Proxy

    CHAPTER 4 SETTING UP THE BOARD Adding a proxy To add a proxy 1. Press the Home button on the screen to open the launcher, and then press Settings 2. Press Wi-Fi. 3. Press and hold the network to which you're adding a proxy. A dialog box appears.

  • Page 39: Chapter 5: Maintaining The Board

    Updating firmware and software Updating firmware Updating SMART kapp iQ system software Automatic SMART kapp iQ system software updates Manual updates for SMART kapp iQ system software Updating SMART Product Drivers and SMART Ink About the Beta Channel for system software updates Getting support and sending feedback...

  • Page 40: Updating Firmware And Software

    SMART software. Install these updates for the best experience. Updating firmware The board uses firmware on its processor. Updates to SMART software could include a firmware update in the form of a downloaded firmware executable file. When the board detects this executable file, you’re prompted to run the file to update the firmware.

  • Page 41: Manual Updates For Smart Kapp Iq System Software

    SMART Product Update (SPU) is included in SMART Product Drivers and SMART Ink. SPU periodically checks for updates to SMART Product Drivers and SMART Ink posted on the SMART website. You can configure SPU to prompt users to install updates or to install updates automatically.

  • Page 42: About The Beta Channel For System Software Updates

    SMART Support will not be able to help you resolve problems you may encounter in Beta channel releases. Getting support and sending feedback SMART Support will not be able to help you resolve problems you may encounter in Beta channel releases. SMART appreciates your willingness to use Beta channel releases and values all types of feedback Report issues with Beta channel releases at smarttech.uservoice.com.

  • Page 43: Tips For Using The Beta Channel

    CHAPTER 5 MAINTAINING THE BOARD Tips for using the Beta channel Before moving to the Beta channel, back up important Whiteboard content using the SMART kapp app. See Saving snapshots in the app (support.smarttech.com/docs/hardware/kapp/kapp-iq/en/using-the-app/saving-and-working- with-snapshots.cshtml). To switch to the Beta channel WARNING Moving to the Beta channel may cause the board to behave unexpectedly.

  • Page 44: Connecting To A Network

    5. The board checks for a Stable channel system software update. 6. Press Ready to apply update. Connecting to a network The SMART kapp iQ board can connect to a network using either a Wi-Fi or wired connection. Connecting to a Wi-Fi network To connect to a Wi-Fi network 1.

  • Page 45: Adding Or Removing Apps From The Launcher

    CHAPTER 5 MAINTAINING THE BOARD Connecting to a wired Ethernet network To connect to a wired Ethernet network NOTE The network must provide network settings via DHCP. Connect an Ethernet cable to the RJ45 receptacle on the AM30 appliance. See AM30 connector panel on page 17 for more information about connecting to a wired network. Adding a proxy To add a proxy 1.

  • Page 46: Using Smart Settings

    SMART kapp iQ board. Opening SMART Settings To open SMART Settings on Windows 7 operating system Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings. SMART Settings appears. To open SMART Settings on Windows 8 operating system 1. Open the Apps screen.

  • Page 47: Orienting The Board

    You can use your finger or a pen to orient the board. To orient the board when connected to a computer 1. Open SMART Settings (see Opening SMART Settings on the previous page). 2. Press Orient. 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger.

  • Page 48: Calibrating The Board

    1. Open SMART Settings (see Opening SMART Settings on page 34). 2. Press SMART Hardware Settings. 3. If more than one SMART product is connected to your computer, select the board. 4. Select Advanced Settings from the drop-down list. 5. Press Calibrate, and then follow the on-screen instructions.

  • Page 49: Cleaning And Maintaining The Board

    10. Orient the board (see Orienting the board on page 35). Cleaning and maintaining the board With proper cleaning and maintenance, the SMART kapp iQ board will provide years of use. Checking the board installation Inspect the board installation frequently to ensure that it remains securely installed.

  • Page 50: Cleaning The Camera Windows And Reflective Tape

    CAUTION Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Do not use compressed air to clean the camera windows or borders.

  • Page 51: Maintaining Ventilation

    4. Leave the board turned off for 48 hours. Maintaining pens To prevent damage to the board’s anti-glare coating, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore). smarttech.com/kb/171038...

  • Page 52: Removing And Transporting The Board

    CHAPTER 5 MAINTAINING THE BOARD Removing and transporting the board On occasion, you might need to remove the SMART kapp iQ board from its current location and transport it to another location. Removing the board To remove the board safely, use two or more professional installers.

  • Page 53: Transporting The Board

    This packaging was designed to provide the best possible protection against shock and vibration. If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where). CAUTION Transport the board only in original or replaced packaging. Transporting the board without correct packaging can lead to product damage and voids the warranty.

  • Page 55: Chapter 6: Troubleshooting

    Resolving Screen Share issues for Android mobile devices What is Screen Sharing? How do I share content from my Android mobile device? Why can’t I find my SMART kapp iQ board’s name in the list of devices? Why am I experiencing performance issues? I’m experiencing other issues I’d like to give feedback...

  • Page 56: Resolving Issues With The Smart Kapp App

    Resources for users on page 10). What the indicator icons mean SMART kapp iQ boards include indicator icons on the bottom of the screen. You can refer to the indicator icons to see the board’s status and to diagnose common issues. NOTE In addition to the indicator icons on the screen, there is an indicator light on the bottom frame (see The Standby button also functions as an indicator light: on page 5).

  • Page 57: Resolving Issues With The Board

    (smarttech.com/kb/170812) for more information. Resolving issues with the board To resolve issues with the SMART kapp iQ board, review the following information. If the issues persist or aren’t covered in the following information, contact SMART Support (smarttech.com/contactsupport). Using the indicator light to resolve common issues The Standby button on the front control panel also functions as an indicator light.

  • Page 58: Resolving Presence Detection Issues

    CHAPTER 6 TROUBLESHOOTING Resolving presence detection issues Use the following table to resolve presence detection issues: Symptom Cause Solution The board isn’t turning on. Presence detection isn’t Enable presence detection. See Proximity ( enabled. support.smarttech.com/docs/hardware/kapp/kapp- iq/en/installing-and-maintaining/using-the-osd- menu/default.cshtml). There isn’t enough difference Reduce the room temperature.

  • Page 59: Resolving Image Issues

    Mute button on the front Press and hold the Mute button. control panel of the Change input sources. SMART kapp iQ 65-V2 or 75 board, Disconnect the currently selected input causing the screen to freeze. source. Exit Standby mode.

  • Page 60: Resolving Connected Computer Issues

    CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution The cameras require calibration, Calibrate the board (see page 36). possibly because of a temperature change in the room. If you’re sharing content from your computer or mobile device to the board using Wireless Screen Share, you’re unable to ineract with the screen using your fingers or pens.

  • Page 61: Locating The Board Serial Number

    Turn up the volume using the front control panel. Locating the board serial number If you need to contact SMART Support, you will need to provide SMART Support with the board serial number. The serial number is located in three places: See Using the SMART kapp iQ on-screen display menu (support.smarttech.com/docs/hardware/kapp/kapp-iq/en/installing-and-maintaining/using-the-...

  • Page 62: Resolving Issues With Apps

    On the back of the board Locating the AM30 appliance serial number If you need to contact SMART Support, you will need to provide SMART Support with the AM30 appliance serial number. The serial number is located in two places: The SMART kapp iQ settings menu (see Serial number on page 68) On the AM30 appliance after it’s been removed from the board...

  • Page 63: Resolving Screen Share Issues

    1920 × 1080 at 60 Hz 1600 × 900 at 60 Hz 1280 × 720 at 60 Hz If touch is not behaving as expected, ensure SMART Product Drivers 12.3 or later is installed on your computer. See smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software. If touch is not behaving as expected, remove an USB cable extenders. For best results, use a 6' (5 m) USB cable.
  • Page 64 You’re using Miracast or an See Using Screen Sharing in the SMART kapp iQ board unsupported wireless user’s guide (smarttech.com/kb/170812). screen casting method. Screen Share is not working for The firewall might be There might be an issue with your Windows firewall.

  • Page 65: Resolving Screen Share Issues For Android Mobile Devices

    What is Screen Sharing? If your mobile device is on the same network as the SMART kapp iQ board, you can use the board’s Screen Share app to share audio and video content from your mobile device to the board.

  • Page 66: Why Am I Experiencing Performance Issues

    CHAPTER 6 TROUBLESHOOTING Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play to use Screen Share. If your board is using a wired network connection, try connecting it to a wireless network. Wired and wireless networks don’t often share the same network subnet.

  • Page 67: I'm Experiencing Other Issues

    CHAPTER 6 TROUBLESHOOTING I’m experiencing other issues If the mobile device’s video appears on the board but you don’t hear audio: Make sure the volume on your mobile device is turned up and the board is not muted. Make sure you have the latest operating software on your Android mobile device. Restart your mobile device.

  • Page 68: Resolving Screen Share Issues For Apple Devices

    Resolving Screen Share issues for Apple devices What is Screen Share? If your mobile device or computer is on the same network as the SMART kapp iQ board, you can use the board’s Screen Share app to share audio and video content from your mobile device or computer to the board.

  • Page 69: Why Am I Experiencing Performance Issues

    CHAPTER 6 TROUBLESHOOTING On your mobile device, turn Airplane mode on and then off on your mobile device. If you can’t see the board’s name in the list of devices, restart your mobile device. Restarting your mobile device can clear network address information that your mobile device had cached.

  • Page 70: I'd Like To Give Feedback

    CHAPTER 6 TROUBLESHOOTING If you see video on the board but don’t hear audio, ensure the Ring/Silent switch isn’t set to silent on your mobile device. Restart the Screen Share app and its discovery services. a. On the board, open the launcher. The launcher appears.

  • Page 71: Resolving Screen Share Issues For Chrome Browser Or Chromebook

    Chromebook What is Screen Sharing? If your computer is on the same network as the SMART kapp iQ board, you can use the computer’s Chrome browser and the board’s Screen Share app to share audio and video content from your computer to the board.

  • Page 72: Why Am I Experiencing Performance Issues

    Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page 25. SMART kapp iQ board’s Screen Share app has not been optimized for performance with Chromebooks. For best results, limit usage to static content.

  • Page 73: Resolving Screen Share Issues For Windows Computers

    Resolving Screen Share issues for Windows computers What is Screen Sharing? If your computer is on the same network as the SMART kapp iQ board, you can use the board’s Screen Sharing app to share audio and video content from your computer to the board.

  • Page 74: Why Can't I Find My Smart Kapp Iq Board's Name In The List Of Devices

    (help.airsquirrels.com/support/solutions/articles/1000199265-can-i-extend-my-desktop-on- windows-10-). Why can’t I find my SMART kapp iQ board’s name in the list of devices? Make sure your computer is on the same network as the board. If your board is using a wired network connection, try connecting it to a wireless network.

  • Page 75: I'm Experiencing Other Issues

    CHAPTER 6 TROUBLESHOOTING The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to different access points than your board which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point.

  • Page 76: Using Smart Software To Resolve Issues

    I’d like to give feedback Help us out. Give us some feedback about the Screen Share beta experience. Contact us here. Using SMART software to resolve issues For more information about using SMART software to resolve issues with your board, see support.smarttech.com/docs/hardware/kapp/kapp-iq/en/troubleshooting/basic- troubleshooting/using-smart-software.cshtml. smarttech.com/kb/171038...

  • Page 77: Appendix A: Using The Smart Kapp Iq On-Screen Display Menu

    Appendix A Using the SMART kapp iQ on-screen display menu For more information about the on-screen display menu, see support.smarttech.com/docs/hardware/kapp/kapp-iq/en/installing-and-maintaining/using-the-osd- menu. smarttech.com/kb/171038...

  • Page 79: Appendix B: Adjusting The Smart Kapp Iq Settings

    You can access the SMART kapp iQ board’s settings using the icon in the launcher. NOTE Older versions of SMART kapp iQ board don’t have all Settings options available. See Identifying kapp iQ system and AM30 appliance version (kb.smarttech.com/?q=18190). About device Option...

  • Page 80: Diagnostics

    APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Option Values Function Notes Send Feedback [N/A] Send feedback to SMART about the [N/A] SMART kapp iQ experience Legal Information [N/A] Displays the open source licenses, [N/A] the SMART end user license agreement and SMART intellectual property information...

  • Page 81: Language

    APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Language Option Values Function Notes [Languages] Sets the language for To select a different language for the on-screen Language the SMART kapp iQ display menu for the interactive flat panel, see board settings menu Language in OSD menu options ( support.smarttech.com/docs/hardware/kapp/kapp-...

  • Page 82: Wi-Fi

    APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Wi-Fi NOTE To add a proxy, see Adding a proxy on page 33. Option Values Function Notes Wi-Fi [Wireless Select a wireless network Turn on Wi-Fi to discover networks. networks] Scan [N/A] Scan for wireless networks Press More to access this option.

  • Page 83: Advanced Wi-Fi Options

    APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Advanced Wi-Fi options Option Values Function Notes [N/A] [N/A] [N/A] Advanced Network notification [N/A] Notifies you when an open wireless [N/A] network is available Keep Wi-Fi on during Always, Only Determines if the Wi-Fi remains on if...

  • Page 84: Date & Time

    APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Date & time Option Values Function Notes [N/A] Sets the SMART kapp iQ board’s Configure the network to allow Automatic date & time date and time automatically Network Time Protocol (NTP) requests to Internet time servers.

  • Page 85: Launcher

    Enables or disables the Capture If this is off, the QR code is not visible. function in the SMART kapp app. The SMART kapp app is unable to connect to the board and your mobile device is unable to save snapshots of the board in the app.
  • Page 86 APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Option Values Function Notes Reset [N/A] Closes and restarts Screen Share You can restart Screen Share as a app and its discovery services. troubleshooting step if a mobile device or computer can’t find or connect to the board.

  • Page 87: Appendix C: Configuring The Network

    Appendix C Configuring the network Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and to enable the board to set the date and time automatically. Network ports To use the Screen Share app NOTE...
  • Page 88 APPENDIX C CONFIGURING THE NETWORK Protocol Port Range Feature 7100 Display mirroring 47000 Audio negotiation 49152–65535 Dynamic ports 49152–65535 Dynamic ports 49228 Google Cast 50259 Google Cast 54780 Google Cast 62572 Google Cast To allow automatic system software updates add https://ws.kappboard.com to the network’s whitelist add http://downloads.smarttech.com to the network’s whitelist To prevent automatic system software updates block access to https://ws.kappboard.com...

  • Page 89: Appendix D: Supported Devices For Screen Share

    Appendix D Supported devices for Screen Share This is a list of supported devices for Screen Share. Supported Apple devices and operating systems The following Apple operating systems support Screen Share. iOS 9 or later Mac OS X 10.11 (El Capitan) or later The following Apple devices support Screen Share.

  • Page 91: Appendix E: Remotely Managing Your Smart Kapp Iq

    Appendix E Remotely managing your SMART kapp iQ For more information about remotely managing your SMART kapp iQ board, see support.smarttech.com/docs/hardware/kapp/kapp-iq/en/installing-and-maintaining/remotely- managing. smarttech.com/kb/171038...

  • Page 93: Appendix F: Installing The Am30 Appliance Antenna

    Chapter F Installing the AM30 appliance antenna For more information, see the following installation guides: SMART kapp iQ 55 and 65 installation guide (smarttech.com/kb/170810) SMART kapp iQ 65-V2 installation guide (smarttech.com/kb/171107) SMART kapp iQ 75 installation guide (smarttech.com/kb/170996) smarttech.com/kb/171038...

  • Page 95: Appendix G: Hardware Environmental Compliance

    Appendix G Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
  • Page 96 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171038...

This manual is also suitable for:

Kapp iq 65-v2Kapp iq 55Kapp iq 65Kapp iq 75

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