If the interactive flat panel requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard.
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IMPORTANT INFORMATION Use only VESA®-approved mounting hardware. Disconnect all of the interactive flat panel’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the interactive flat panel Objects fall into the interactive flat panel The interactive flat panel is dropped Structural damage, such as cracking, occurs...
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Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Make sure an electrical socket is near the interactive flat panel and remains easily accessible during use.
The following are the maximum power requirements for the interactive flat panel (including the power requirements for the accessory slot): Model Power requirements SMART kapp iQ Pro™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W SMART kapp iQ Pro 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W SMART kapp iQ Pro 75...
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IMPORTANT INFORMATION 5.15–5.25 GHz frequency band operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are prohibited. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
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IMPORTANT INFORMATION équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. smarttech.com/kb/171000...
Mounting the interactive flat panel vertically Mounting multiple interactive flat panels Choosing a location Choosing a height Chapter 3: Connecting power and devices SMART kapp iQ Pro 55 and 65 connector panel SMART kapp iQ Pro 75 connector panel Connecting power Connecting the room computer Connecting cables for a guest laptop Connecting external speakers Chapter 4: Setting up the interactive flat panel...
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Using SMART software to resolve issues Appendix A: Using the on-screen display menu Changing settings in the on-screen display menu SMART kapp iQ Pro 55 and 65 on-screen display menu SMART kapp iQ Pro 75 on-screen display menu Appendix B: Remotely managing the interactive flat panel Connecting a computer to the interactive flat panel Configuring the computer’s serial interface settings...
This chapter introduces SMART kapp iQ Pro interactive flat panels, the SMART kapp app and this guide. About this guide This guide explains how to set up and maintain a SMART kapp iQ Pro interactive flat panel. It includes the following information: How to mount the interactive flat panel How to connect power and devices smarttech.com/kb/171000...
Other documentation and resources are available for individuals who use interactive flat panels. About the interactive flat panel The SMART kapp iQ Pro interactive flat panel features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight. Models Three models of SMART kapp iQ Pro interactive flat panel are available: SMART kapp iQ Pro 55...
CHAPTER 1 WELCOME Components The interactive flat panel consists of the following components: Name More information Pictured Screen Page 4 Cameras Page 4 Reflective tape channel Page 4 Front control panel Page 5 Pen with eraser (×2) Page 6 Presence detection sensor Page 7 Not pictured Speakers Page 7 Connector panel Page 15 Menu control panel...
(see page 17). Flick the power switch to the ON (I) position (see page 21). Press and hold to reset the interactive flat panel Press and hold to freeze and unfreeze the screen (SMART kapp iQ Pro 75 interactive flat panels only) smarttech.com/kb/171000...
(see page 18). Switch to the room computer’s input source (see page 22). Slowly flashing SMART Board service not Ensure that SMART Product Drivers is white running on the connected installed and that the SMART Board computer service is running. Pens with erasers The interactive flat panel comes with two pens with erasers attached.
USB devices. Accessory slot Install the AM30 appliance in the accessory slot located on the back of the interactive flat panel to take advantage of SMART kapp iQ functionality. smarttech.com/kb/171000...
Quick Response (QR) code on the screen. When users first connect their mobile devices, they’re directed to the Apple App Store or Google Play™ store to download the SMART kapp app. After they download and install the app, they can use it to connect to the interactive flat panel.
Resources for administrators In addition to this guide, SMART provides a variety of other resources for administrators. SMART Meeting Pro software installation documentation The interactive flat panel comes with one SMART Meeting Pro software room license to install on the room computer and 25 SMART Meeting Pro software personal licenses to install on users’...
Installers should also refer to Considerations for non-standard installations (smarttech.com/kb/171035). Resources for users Users can refer to the SMART kapp iQ board user’s guide for information about using the interactive flat panel with the SMART kapp app. A PDF version of this guide is available for download from smarttech.com/kb/170812.
Choosing a location Choosing a height Mounting the SMART kapp iQ Pro interactive flat panel requires a team of professional installers. The following information is for installers. Installers should read this information along with the installation instructions included with the interactive flat panel before they mount the interactive flat panel.
Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after the installers mount the interactive flat panel, consider connecting cables for power, computers and other devices...
MOUNTING THE INTERACTIVE FLAT PANEL Mounting multiple interactive flat panels SMART recommends that you mount no more than three interactive flat panels side by side. If you mount multiple interactive flat panels side by side, install them as shown in the following diagram. This ensures the interactive flat panels’ cameras don’t interfere with each other.
CHAPTER 2 MOUNTING THE INTERACTIVE FLAT PANEL Choosing a height Consider the general height of the user community when you choose the height for the interactive flat panel. SMART recommends mounting the interactive flat panel so that its top is 6' 5" (1.9 m) from the floor. smarttech.com/kb/171000...
Connecting the room computer Connecting cables for a guest laptop Connecting external speakers After mounting the SMART kapp iQ Pro interactive flat panel but before setting it up, you need to connect it to power and devices. SMART kapp iQ Pro 55 and 65 connector panel The following diagram and table present the connectors on SMART kapp iQ Pro 55 and 65...
See page 18 for more information. NOTE The connectors on the AM30 are for service use only. SMART kapp iQ Pro 75 connector panel The following diagram and table present the connectors on SMART kapp iQ Pro 75 interactive flat panels: Connector Connects to Notes USB Micro-A [N/A] This connector is a service port.
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes HDMI Guest laptop (video) The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). See page 18 for more information. USB Type-B Room computer (touch) See page 18. HDMI Room computer (video) The HDMI cable should be HDMI...
CONNECTING POWER AND DEVICES Connecting the room computer How you connect the room computer to the interactive flat panel depends on the model of interactive flat panel. SMART kapp iQ Pro 55 SMART kapp iQ Pro75 SMART kapp iQ Pro 65 Connecting cables for a guest laptop Depending on the model, there may be one or two additional sets of connectors available for guest laptops.
Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard. Connecting external speakers The interactive flat panel includes two 10 W speakers. However, you can connect external active speakers using the stereo 3.5 mm connector. SMART kapp iQ Pro 55 SMART kapp iQ Pro 75 SMART kapp iQ Pro 65 smarttech.com/kb/171000...
Switching between input sources Displaying multiple input sources After mounting the SMART kapp iQ Pro interactive flat panel (see Chapter 2: Mounting the interactive flat panel on page 11) and connecting power and devices (see Chapter 3: Connecting power and devices on page 15), you can turn on and set up the interactive flat panel.
75 interactive flat panels only) Displaying multiple input sources You can display up to four input sources on a SMART kapp iQ Pro 75 interactive flat panel using the on-screen display menu (see Multi-Window menu options on page 46). If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are displayed on the interactive flat panel.
Chapter 5 Maintaining the interactive flat panel Resetting the interactive flat panel and AM30 Updating firmware and software Updating firmware Updating SMART Meeting Pro software Using SMART Settings Opening SMART Settings Orienting the interactive flat panel Calibrating the interactive flat panel Cleaning and maintaining the interactive flat panel Checking the interactive flat panel installation...
Updating firmware and software SMART periodically releases updates to the SMART kapp iQ Pro interactive flat panel’s firmware as well as to SMART software. Install these updates for the best experience. Updating firmware The interactive flat panel uses firmware on its processor. Updates to SMART software could include a firmware update in the form of a downloaded firmware executable file.
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL 4. Select the check box for the SMART product you want to update, and then click Next. A progress bar appears. 5. When the installation is complete, calibrate the interactive flat panel (see Calibrating the interactive flat panel on page 27).
You can use your finger or a pen to orient the interactive flat panel. To orient the interactive flat panel when connected to a computer 1. Open SMART Settings (see Opening SMART Settings on the previous page). 2. Press Orient. 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger.
Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software on connected computers, which interprets this information as mouse clicks, digital ink or an eraser in the appropriate location.
10. Orient the interactive flat panel (see Orienting the interactive flat panel on page 26). Cleaning and maintaining the interactive flat panel With proper cleaning and maintenance, the SMART kapp iQ Pro interactive flat panel will provide years of use. Checking the interactive flat panel installation Inspect the interactive flat panel installation frequently to ensure that it remains securely installed.
CAUTION Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Do not use compressed air to clean the camera windows or borders.
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Cleaning the presence detection sensor The interactive flat panel has a presence detection sensor on its bottom frame. Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if buildup has occurred. CAUTION Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.
(see smarttech.com/Support/PartsStore). Removing and transporting the interactive flat panel On occasion, you might need to remove the SMART kapp iQ Pro interactive flat panel from its current location and transport it to another location. Removing the interactive flat panel To remove the interactive flat panel safely, use two or more professional installers.
This packaging was designed to provide the best possible protection against shock and vibration. If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where). CAUTION Transport the interactive flat panel only in original or replaced packaging. Transporting the interactive flat panel without correct packaging can lead to product damage and voids the...
Locating the interactive flat panel serial number Using SMART software to resolve issues Using the SMART Connection Wizard Using SMART Diagnostics This chapter helps you solve issues that can occur with the SMART kapp app and the interactive flat panel. NOTE You can also refer to the Master troubleshooting guide (smarttech.com/kb/171103).
CHAPTER 6 TROUBLESHOOTING Front control panel on page 5. Resolving presence detection issues Use the following table to resolve presence detection issues: Symptom Cause Solution The interactive flat panel isn’t turning Presence detection isn’t enabled. Enable presence detection (see page 43). There isn’t enough difference between Reduce the room temperature.
Unfreeze the screen by doing one of screen. the Mute button on the front control the following: panel of the SMART kapp iQ Pro 75 Press and hold the Mute button. interactive flat panel, causing the Change input sources. screen to freeze.
Connect a different computer to the display card is defective. interactive flat panel. If this improves the image quality, consider replacing the video card in the original computer. SMART Product Drivers isn’t installed. Download and install SMART Product The SMART Board icon doesn’t Drivers from appear.
Locating the interactive flat panel serial number If you need to contact SMART Support, you will need to provide SMART Support with the interactive flat panel serial number. The serial number is located in three places: The on-screen display menu (see Serial Number on page 43) Underneath the bottom frame On the back of the interactive flat panel...
Using SMART Diagnostics If you touch the interactive flat panel’s surface and nothing happens, if there is no digital ink, or if the ink appears in some locations and not in others, use SMART Diagnostics to help identify and resolve these issues.
Appendix A Using the on-screen display menu Changing settings in the on-screen display menu SMART kapp iQ Pro 55 and 65 on-screen display menu Picture menu options Sound menu options OSD menu options Setup menu options About menu options SMART kapp iQ Pro 75 on-screen display menu...
Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.) 5. Press MENU until the on-screen menu closes. SMART kapp iQ Pro 55 and 65 on-screen display menu Picture menu options Option...
APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Brightness 0–100 Sets the overall brightness of the You can modify this option only if image and background you select User in Picture Mode. Contrast 0–100 Sets the difference in brightness You can modify this option only if between the lightest and darkest you select User in Picture Mode.
APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes 500 Hz 0–100 Sets the sound equalization at [N/A] 500 Hz 1.2 kHz 0–100 Sets the sound equalization at [N/A] 1.2 kHz 7.5 kHz 0–100 Sets the sound equalization at [N/A] 7.5 kHz 12 kHz 0–100...
[N/A] Resets options in all menus to their [N/A] Lync® Room Reset default values (for a SMART Room System™ with Skype® for Business) Setup Reset [N/A] Restores the setup settings to their [N/A]...
APPENDIX A USING THE ON-SCREEN DISPLAY MENU SMART kapp iQ Pro 75 on-screen display menu Picture menu options Option Values Function Notes Picture Mode Standard Sets the picture mode Select User to customize brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set...
APPENDIX A USING THE ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes 0–100 Sets the volume [N/A] Volume Balance L50–R50 Balances the left and right volume [N/A] -50–50 Sound Reset [N/A] Resets all options in the Sound [N/A] menu to their default values OSD menu options Option...
Notes Multi-Window Mode Sets the number of video inputs If you use this feature, be aware displayed on the that SMART doesn’t support touch Dual interactive flat panel’s screen to while multiple input sources are Quad one (Off), two (Dual) or four (Quad) displayed on the interactive flat panel.
APPENDIX A USING THE ON-SCREEN DISPLAY MENU About menu options Option Values Function Notes [N/A] Displays the interactive flat panel’s [N/A] Model Number model number [N/A] Displays the interactive flat panel’s [N/A] Serial Number serial number [N/A] Displays the interactive flat panel’s [N/A] Scalar firmware version scalar firmware version [N/A] Displays the interactive flat panel’s...
Multi-Window System information You can connect a computer to the room control input on the SMART kapp iQ Pro interactive flat panel to remotely select video inputs, turn the interactive flat panel on or off and get information about the interactive flat panel’s current settings, such as contrast and power state.
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL SMART kapp iQ Pro 55 SMART kapp iQ Pro75 SMART kapp iQ Pro 65 IMPORTANT Do not use a null modem cable. Use only a standard RS-232 cable. Configuring the computer’s serial interface settings Configure the computer’s serial interface before sending commands to the interactive flat panel.
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Power modes The interactive flat panel has three power modes: Power Save Standby All commands are available when the interactive flat panel is on. Some commands are available when the interactive flat panel is in Standby mode. Commands and responses To access interactive flat panel information or to adjust interactive flat panel settings using the room control system, type commands after the command prompt (>), and then wait for the response from the interactive flat panel.
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL To view a list of available commands Type ? at the command prompt, and then press ENTER. To identify the current value of a setting Use the get command. This example shows how to get the contrast level: >get contrast contrast=55 To identify the current value of a setting for a specific video input...
This example decreases the contrast level by 15: >set contrast -15 contrast=55 SMART kapp iQ Pro 55 and 65 command inventory This section contains the commands for SMART kapp iQ Pro 55 and 65 interactive flat panels. Power state Use the following commands to identify power state settings. Command Response...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign power state settings. Command Possible values Response Standby mode set powerstate [Value] powerstate=[Value] =off =standby Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get colortemp colortemp=[Value] normal warm cool user get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 get blacklevel blacklevel=[Value] 0–100 Use the following commands to assign video settings. Command Possible values Response...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set blacklevel [Value] + [Incremental value] blacklevel=[Value] - [Incremental value] =0–100 set picturereset [Value] =yes picturereset=[Value] Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set treble [Value] + [Incremental value] treble=[Value] - [Incremental value] =0–100 set bass [Value] + [Incremental value] bass=[Value] - [Incremental value] =0–100 set audioeq120 [Value] =0–100 audioeq120=[Value] set audioeq500 [Value] =0–100 audioeq500=[Value] set audioeq1200 [Value]...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get language language=[Value] English Arabic Danish German Spanish Finnish French Hebrew Italian Dutch Norwegian Portuguese Russian Swedish Turkish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity...
+ [Incremental value] monitorid=[Value] - [Incremental value] =1–100 set lyncroom [Value] =reset lyncroom=[Value] set touchdetected [Value] =yes touchdetected=[Value] SMART kapp iQ Pro 75 command inventory This section contains the commands for SMART kapp iQ Pro 75 interactive flat panels. Languages for the on-screen display menu only smarttech.com/kb/171000...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi =ops/displayport =next set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =ops/displayport =off Video Use the following commands to identify video settings. Command Response Possible values...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard displaymode=[Value] =user =dynamic set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value]...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get mwwindow2input mwwindow2input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow3input mwwindow3input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response...
APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set mwwindow4input [Value] =hdmi1 mwwindow4input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get monitorid monitorid=[Value] 1–100 get powersave powersave=[Value] get fbc fbc=[Value]...
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APPENDIX B REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]...
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
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