SMART KAPP iQ PRO 55 User Manual page 58

CHAPTER 7
TROUBLESHOOTING
On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
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Ethernet cable. If the interactive flat panel's name still doesn't appear in the list of devices,
restart your computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video encoders that might
have stopped working properly.
Restart your board. See the Standby button in Standby button on page 4.
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If you've restarted your interactive flat panel and still don't see the interactive flat panel's
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name in the list of devices, wait several minutes and try to connect to the interactive flat panel
again.
Make sure the operating system on your Windows computer is updated.
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Windows Wireless Display (Miracast) is currently not supported.
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Use Google Cast from Chrome browser. See Sharing content from the Chrome browser
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to the interactive flat panel on page 26.
You can purchase AirParrot, an application that allows you to share your computer's
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display, an application, audio or a media file. See airsquirrels.com/airparrot/features/win.
Why am I experiencing performance issues?
If your network is slow or congested, that affects Screen Sharing. Contact your administrator.
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The Wi-Fi signal could be weak. Contact your administrator.
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Your device could be connected to different access points than your interactive flat panel
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which can increase latency. Turn Airplane mode on and then off on your computer to try to
connecting to a closer access point.
See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ
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Pro interactive flat panel administrator's guide (smarttech.com/kb/171000) for more
information.
Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the
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AM30 appliance antenna on page 51 for more information.
Reduce your display's resolution to 1920 × 1080 or lower.
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Make sure the operating system on your Windows computer is updated.
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If you're using AirParrot, make sure AirParrot is updated.
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If you're using Chrome, make sure Chrome is updated.
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48 smarttech.com/kb/171129