To reduce the risk of fire or electric shock, do not expose the board to rain or moisture. If the board requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original.
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Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Make sure an electrical socket is near the board and remains easily accessible during use.
The following are the maximum power requirements for the board (including the power requirements for the accessory slot): Model Power requirements SMART kapp iQ™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W SMART kapp iQ 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W SMART kapp iQ 75...
IMPORTANT INFORMATION Industry Canada statement This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Connecting a computer Connecting external speakers Chapter 4: Setting up the board Turning on the board for the first time Installing SMART Product Drivers and SMART Ink Switching between input sources Displaying multiple input sources Chapter 5: Maintaining the board Resetting the board and AM30...
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Resolving issues with the board Using SMART software to resolve issues Appendix A: Using the on-screen display menu Changing settings in the on-screen display menu On-screen display menu options Appendix B: Adjusting the SMART kapp iQ settings About device Diagnostics Language Country...
Resources for users This chapter introduces SMART kapp iQ boards, the SMART kapp app and this guide. About this guide This guide explains how to set up and maintain a SMART kapp iQ board. It includes the following information: How to mount the board How to connect power and devices How to set up the board smarttech.com/kb/171038...
This guide is intended for individuals who install and maintain boards in their organizations. Other documentation and resources are available for individuals who use boards. About the board The SMART kapp iQ board features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight. Models Three models of SMART kapp iQ board are available:...
CHAPTER 1 WELCOME Components The board consists of the following components: Name More information Pictured Screen Page 4 Cameras Page 4 Reflective tape channel Page 4 Front control panel Page 5 Pen with eraser (×2) Page 6 Presence detection sensor Page 7 Not pictured Speakers Page 7 Connector panel Page 15 Menu control panel...
Confirm the board’s power cable is connected to the power outlet (see page 18). Flick the power switch to the ON (I) position (see page 21). Press and hold to reset the board Press and hold to freeze and unfreeze the screen (SMART kapp iQ 75 boards only) smarttech.com/kb/171038...
(see page 19). Switch to the room computer’s input source (see page 22). Slowly flashing SMART Board service not Ensure that SMART Product Drivers is white running on the connected installed and that the SMART Board computer service is running. Pens with erasers The board comes with two pens with erasers attached.
USB devices. Accessory slot Install the AM30 appliance in the accessory slot located on the back of the board to take advantage of SMART kapp iQ functionality and access SMART education software and third-party applications. smarttech.com/kb/171038...
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. About the SMART kapp app The SMART kapp app enables users to connect their mobile devices to the board and then do the following: View notes they write on the board on their mobile devices...
WELCOME Resources for administrators In addition to this guide, SMART provides a variety of other resources for administrators. SMART Product Drivers and SMART Ink installation documentation To take full advantage of the board’s features on connected computers, you need to install SMART Product Drivers and SMART Ink.
Installers should also refer to Considerations for non-standard installations (smarttech.com/kb/171035). Resources for users Users can refer to the SMART kapp iQ board user’s guide for information about using the board with the SMART kapp app. A PDF version of this guide is available for download from smarttech.com/kb/170812.
Choosing a location Choosing a height Mounting the SMART kapp iQ board requires a team of professional installers. The following information is for installers. Installers should read this information along with the installation instructions included with the board before they mount the board.
Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after the installers mount the board, consider connecting cables for power, computers and other devices while the board is still in its packaging (see Chapter 3: Connecting power and devices on page 15).
MOUNTING THE BOARD Mounting multiple boards SMART recommends that you mount no more than three boards side by side. If you mount multiple boards side by side, install them as shown in the following diagram. This ensures the boards’ cameras don’t interfere with each other.
CHAPTER 2 MOUNTING THE BOARD Choosing a height Consider the general height of the user community when you choose the height for the board. SMART recommends mounting the board so that its top is 6' 5" (1.9 m) from the floor. smarttech.com/kb/171038...
AM 30 connector panel Connecting power Connecting a computer Connecting external speakers After mounting the SMART kapp iQ board but before setting it up, you need to connect it to power and devices. Connector panel The following diagram and table present the connectors on the board:...
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CHAPTER 3 CONNECTING POWER AND DEVICES No. Connector Connects Notes RS-232 Room control page 57. system USB Micro-A [N/A] This connector is a service port. Stereo 3.5 mm External speakers page 19. USB Type-B Computer (touch) page 19. HDMI® Computer The HDMI (video) cable should be HDMI 1.4...
CHAPTER 3 CONNECTING POWER AND DEVICES No. Connector Connects Notes HDMI Computer The HDMI (video) cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). page 19 for more information. AM 30 connector panel NOTE Older models of the AM30 appliance don’t have all the connectors. The following diagram and table present the connectors on the AM30: Connector Connects to...
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes HDMI out External monitor The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m). USB Type-B Computer (touch) [N/A] HDMI in Computer (video) The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5"...
Depending on the model, the board has one or three sets of computer connectors. Using USB and HDMI or DisplayPort cables, your can connect room computers or cables for guest laptops to these connectors. SMART kapp iQ 55 SMART kapp iQ 75 SMART kapp iQ 65 Some models of the AM30 appliance have additional computer connectors.
Switching between input sources Displaying multiple input sources After mounting the SMART kapp iQ board (see Chapter 2: Mounting the board on page 11) and connecting power and devices (see Chapter 3: Connecting power and devices on page 15), you can turn on and set up the board.
The Welcome screen appears. Installing SMART Product Drivers and SMART Ink Download and install SMART Product Drivers and SMART Ink on any connected computers to take full advantage of the board’s features. For more information, refer to the system administrator’s guide for your computer’s operating system (see SMART Product Drivers and SMART Ink installation documentation on page 9).
Displaying multiple input sources You can display up to four input sources on a SMART kapp iQ 75 board using the on-screen display menu (see Multi-Window menu options on page 50). If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are displayed on the board.
Maintaining pens Removing and transporting the board Removing the board Transporting the board This chapter describes common maintenance procedures for the board. Resetting the board and AM30 You can reset the SMART kapp iQ board and AM30 using the front control panel. smarttech.com/kb/171038...
The board and AM30 reset. Connecting to a network The SMART kapp iQ board can connect to a network using a either wired connection or using Wi- Connecting to a Wi-Fi network To connect to a Wi-Fi network 1.
Install these updates for the best experience. Updating firmware The board uses firmware on its processor. Updates to SMART software could include a firmware update in the form of a downloaded firmware executable file. When the board detects this executable file, you’re prompted to run the file to update the firmware.
3. Follow the on-screen instructions using the computer’s mouse and keyboard. Don’t touch the board screen. 4. Select the check box for the SMART product you want to update, and then click Next. A progress bar appears. 5. When the installation is complete, calibrate the board (see Calibrating the board on page 30).
SMART kapp iQ board. Opening SMART Settings To open SMART Settings on Windows 7 operating system Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings. SMART Settings appears. To open SMART Settings on Windows 8 operating system 1. Open the Apps screen.
1. Open SMART Settings (see Opening SMART Settings on the previous page). 2. Press SMART Hardware Settings. 3. If more than one SMART product is connected to your computer, select the board. 4. Select Advanced Settings from the drop-down list. smarttech.com/kb/171038...
10. Orient the board (see Orienting the board on page 29). Cleaning and maintaining the board With proper cleaning and maintenance, the SMART kapp iQ board will provide years of use. Checking the board installation Inspect the board installation frequently to ensure that it remains securely installed.
CAUTION Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Do not use compressed air to clean the camera windows or borders.
CHAPTER 5 MAINTAINING THE BOARD Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. To clean the camera windows and reflective tape 1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the board screen.
Store for SMART Parts (see smarttech.com/Support/PartsStore). Removing and transporting the board On occasion, you might need to remove the SMART kapp iQ board from its current location and transport it to another location. Removing the board To remove the board safely, use two or more professional installers.
This packaging was designed to provide the best possible protection against shock and vibration. If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where). CAUTION Transport the board only in original or replaced packaging. Transporting the board without correct packaging can lead to product damage and voids the warranty.
Using SMART software to resolve issues Using the SMART Connection Wizard Using SMART Diagnostics This chapter helps you solve issues that can occur with the SMART kapp app and the board. NOTE You can also refer to the Master troubleshooting guide (smarttech.com/kb/171103). Resolving issues with the SMART kapp app To resolve issues with the SMART kapp app, refer to the SMART kapp iQ board user’s guide (see...
(smarttech.com/kb/171038) for more information. Contact your IT admin. Resolving issues with the board To resolve issues with the SMART kapp iQ board, review the following information. If the issues persist or aren’t covered in the following information, contact SMART Support (smarttech.com/contactsupport). Using the indicator light to resolve common issues The Standby button on the front control panel also functions as an indicator light.
Unfreeze the screen by doing one of screen. the Mute button on the front control the following: panel of the SMART kapp iQ 65 or 75 Press and hold the Mute button. board, causing the screen to freeze. Change input sources. Disconnect the currently selected input source.
When you touch the screen, the pointer You aren’t touching the screen at a See Touching and drawing on your appears in the wrong place. right angle. SMART Board interactive whiteboard is inaccurate (kb.smarttech.com/?q=13976). The board isn’t oriented. Orient the board (see page 29).
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(see the connected computer’s documentation). The SMART kapp iQ 55 or 65 board’s Ensure the board’s audio input is set as audio input isn’t set correctly. the computer’s audio connector (see page 48).
TROUBLESHOOTING Locating the board serial number If you need to contact SMART Support, you will need to provide SMART Support with the board serial number. The serial number is located in three places: The on-screen display menu (see Serial Number on page 50)
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CHAPTER 6 TROUBLESHOOTING To check camera views 1. Open SMART Settings (see Opening SMART Settings on page 29). 2. Select About Software and Product Support > Tools > Diagnostics. SMART Diagnostics opens. 3. Select View > SPNL-6000/SBID8000-G5 Bar. The group box appears.
Sound menu options OSD menu options Setup menu options Multi-Window menu options About menu options You can access the on-screen display menu using the menu control panel located on the side of the SMART kapp iQ board. Name MENU [Up] [Down] [Left] [Right] smarttech.com/kb/171038...
On-screen display menu options NOTE The icons in this section indicate the boards to which the options apply: Applies to all boards Applies to SMART kapp iQ 55 and 65 boards only Applies to SMART kapp iQ 75 boards only Picture menu options Option...
APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Contrast 0–100 Sets the difference in You can modify this option only brightness between the lightest if you select User in Picture and darkest parts of the image. Mode. Black Level 0–100 Sets the level of brightness in...
APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Bass L50–R50 Sets the low frequency sound [N/A] 120 Hz 0–100 Sets the sound equalization at [N/A] 120 Hz 500 Hz 0–100 Sets the sound equalization at [N/A] 500 Hz 0–100 Sets the sound equalization at [N/A] 1.2 kHz...
[N/A] Resets options in all menus to [N/A] Lync® Room Reset their default values (for a SMART Room System™ with Skype® for Business) [N/A] Restores the setup settings to [N/A] Setup Reset their default value...
Function Notes Sets the number of video inputs If you use this feature, be aware Multi-Window Mode displayed on the board’s screen that SMART doesn’t support Dual to one (Off), two (Dual) or four touch while multiple input Quad (Quad) sources are displayed on the board.
Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Applications You can access the SMART kapp iQ board settings using the icon in the launcher. NOTE These settings aren’t available on older versions of the AM30 appliance. About device Option...
APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Option Values Function Notes Scaler version [N/A] Displays the SMART kapp iQ board’s [N/A] scaler version Serial number [N/A] Displays the SMART kapp iQ board’s [N/A] serial number Bluetooth address [N/A] Displays the SMART kapp iQ board’s...
APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Wi-Fi Option Values Function Notes [Wireless [N/A] Wi-Fi Select a wireless network networks] [N/A] [N/A] Scan Scan for wireless networks WPS Pin Entry [N/A] [N/A] Not used [N/A] [N/A] Not used Wi-Fi Direct...
Displays the SMART kapp iQ board’s [N/A] MAC address MAC address [N/A] [N/A] [N/A] Static IP setting Use static IP [N/A] Sets the SMART kapp iQ board’s IP as [N/A] a static IP address IP address 0.0.0.0– Sets the SMART kapp iQ board’s IP [N/A] 255.255.255.255 address Netmask...
APPENDIX B ADJUSTING THE SMART KAPP IQ SETTINGS Usage Data Option Values Function Notes Share Usage Data [N/A] Sends usage statistics and error [N/A] reports to SMART Applications Option Values Function Notes Launcher [N/A] Select the applications available See Adding or removing...
Multi-Window System information You can connect a computer to the room control input on the SMART kapp iQ board to remotely select video inputs, turn the board on or off and get information about the board’s current settings, such as contrast and power state.
APPENDIX C REMOTELY MANAGING THE BOARD IMPORTANT Do not use a null modem cable. Use only a standard RS-232 cable. Configuring the computer’s serial interface settings Configure the computer’s serial interface before sending commands to the board. To configure the computer’s serial interface 1.
APPENDIX C REMOTELY MANAGING THE BOARD All commands are available when the board is on. Some commands are available when the board is in Standby mode. Commands and responses To access board information or to adjust board settings using the room control system, type commands after the command prompt (>), and then wait for the response from the board.
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APPENDIX C REMOTELY MANAGING THE BOARD To identify the current value of a setting Use the get command. This example shows how to get the contrast level: >get contrast contrast=55 To identify the current value of a setting for a specific video input Use the get command and specify the video input.
The icons in this section indicate the boards to which the commands apply: Applies to all boards Applies to SMART kapp iQ 55 and 65 boards only Applies to SMART kapp iQ 75 boards only The Standby mode column indicates whether the command is available while the board is in Standby mode.
APPENDIX C REMOTELY MANAGING THE BOARD Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response...
APPENDIX C REMOTELY MANAGING THE BOARD Command Response Possible values Standby mode get videoinputdetect videoinputdetect=[Value] ops/hdmi ops/displayport Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =ops/hdmi2 =next set input [Value] =hdmi1 input=[Value] =hdmi2...
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APPENDIX C REMOTELY MANAGING THE BOARD Command Response Possible values Standby mode get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 get blacklevel blacklevel=[Value] 0–100 get localdimming localdimming=[Value] Use the following commands to assign video settings. Command Possible values Response Standby...
APPENDIX C REMOTELY MANAGING THE BOARD Command Possible values Response Standby mode set blacklevel [Value] + [Incremental value] blacklevel=[Value] - [Incremental value] =0–100 set localdimming [Value] localdimming=[Value] =off set picturereset [Value] =yes picturereset=[Value] Audio Use the following commands to identify audio settings. Command Response Possible values...
APPENDIX C REMOTELY MANAGING THE BOARD Command Possible values Response Standby mode set mwwindow3input [Value] =hdmi1 mwwindow3input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport set mwwindow4input [Value] =hdmi1 mwwindow4input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport System information Use the following commands to identify system information settings. Command Response Possible values...
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APPENDIX C REMOTELY MANAGING THE BOARD Command Response Possible values Standby mode get language language=[Value] English Arabic Danish German Spanish Finnish French Hebrew Italian Dutch Norwegian Portuguese Russian Swedish Turkish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity...
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APPENDIX C REMOTELY MANAGING THE BOARD Use the following commands to assign system information settings. Command Possible values Response Standby mode set autopoweroff [Value] + [Incremental value] autopoweroff=[Value] - [Incremental value] =15–240 set factoryreset [Value] =yes factoryreset=[Value] set language [Value] =English language=[Value] =Arabic...
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
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