Switching To Another Deskphone During An Active Call; Making An Attended Transfer - Avaya J129 User Manual

Answering a call

Switching to another deskphone during an active call

1
About this task
2
Avaya J129 IP Phones supports Multiple Device Access (MDA) using which you can register up to
3
10 SIP devices with your extension. If you register to multiple devices, you can perform functions,
4
such as switching to another registered device during an active call or bridging on to calls at multiple
5
registered devices.
6
This feature is only available in an Avaya Aura
7
Before you begin
8
Ensure that the system administrator activates the option for your extension.
9
Procedure
10
1. Answer the incoming call from your deskphone.
11
2. To switch to the other deskphone, press Bridge on that deskphone.
12

Making an attended transfer

13
About this task
14
An attended transfer is when you transfer an active call to another deskphone number after
15
announcing the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can
16
complete the call transfer by disconnecting the deskphone through any of the following methods:
17
Transfer on Hang-up feature is only available in an Avaya Aura
18
• Put the handset on the cradle
19
• Press Speaker
20
Before you begin
21
You must answer the call before transferring the call to another deskphone.
22
Procedure
23
1. While on the active call, press the Transfer softkey.
24
2. Perform one of the following actions:
25
• Dial the number.
26
• Call the person from the contacts list or from the history list.
27
3. Tell the contact about the call when the contact answers your call.
28
4. To complete the transfer, perform one of the following actions:
29
• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your
30
deskphone.
31
• Press the Complete softkey.
32
October 2016
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
®
environment.
Using Avaya J129 IP Phones
DRAFT—October 20, 2016—11:04 PM (UTC)
®
environment.
22