Avaya J129 Seriel Manual
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Avaya J129 Seriel Manual

Ip deskphones sip
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Using J129 Series IP Deskphones SIP
Release 1.1
Issue 1
August 2016

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Summary of Contents for Avaya J129 Seriel

  • Page 1 Using J129 Series IP Deskphones SIP Release 1.1 Issue 1 August 2016...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED written consent of Avaya can be a criminal, as well as a civil offense OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL under the applicable law.
  • Page 4 • Reorient or relocate the receiving antenna. AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any • Increase the separation between the equipment and receiver. other equipment, it may cause failures, malfunctioning, •...
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction...................... 8 .......................... 8 Purpose ........................ 8 Intended audience Chapter 2: Avaya J129 IP Deskphone overview.............. 9 ........................ 10 Physical layout ...................... 12 About connection jacks ........................ 13 Buttons and Icons Chapter 3: Getting started...................... 14 .................... 14 Logging in to your deskphone ....................
  • Page 7 Chapter 11: Managing your presence................... 31 ...................... 31 Enabling away timer Chapter 12: Managing voice mails.................. 32 ...................... 32 Retrieving a voice mail Chapter 13: Customizing Avaya J129 IP Deskphones............ 33 ...................... 33 Setting the dial mode ...................... 33 Assigning speed dial .........................  34 Setting visual alert ......................

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use product features and capabilities. Intended audience This document is intended for people who want to learn how to use product features and capabilities. August 2016 Using J129 Series IP Deskphones SIP...

  • Page 9: Chapter 2: Avaya J129 Ip Deskphone Overview

    Chapter 2: Avaya J129 IP Deskphone overview The Avaya J129 IP Deskphone is a SIP-based IP phone intended to be used as a lobby or a reception phone. Physical specifications • Two call appearances • A 128 x 32 graphical LCD •...

  • Page 10: Physical Layout

    Avaya J129 IP Deskphone overview Physical layout August 2016 Using J129 Series IP Deskphones SIP...
  • Page 11 Physical layout Callout Number Name Icon Description Message Waiting Indictor The MWI flashes a red (MWI) light to the upper-right corner of the deskphone, which indicates that you have a voice mail or an incoming call. Phone display The phone displays the call information in this area, such as the extension, caller...

  • Page 12: About Connection Jacks

    Avaya J129 IP Deskphone overview on page 9 About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Deskphone models. The image schematically describes which device to connect in which jack.

  • Page 13: Buttons And Icons

    Buttons and Icons Network Computer Receiver Port Port Port Related links Avaya J129 IP Deskphone overview on page 9 Buttons and Icons August 2016 Using J129 Series IP Deskphones SIP...

  • Page 14: Chapter 3: Getting Started

    Chapter 3: Getting started Logging in to your deskphone About this task Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for your extension. Procedure 1. Enter your extension. 2. Enter the password that your administrator assigned to you. 3.

  • Page 15: Chapter 4: Handling Outgoing Calls

    Chapter 4: Handling outgoing calls Making a call Before you begin Set the Dial mode to automatic or manual. Procedure 1. Lift the handset or press Speaker. 2. Do one of the following: • If the dial mode is set to Auto, dial the number you want to call. •...

  • Page 16: Making A Call From Call History

    Handling outgoing calls 2. Find the contact that you want to call by typing the name of the person as listed. For example, if you added John Smith to your contacts List as “Smith, John”, start typing the last name rather than his first name. Each time you press the dialpad, the list display shifts to match your input.

  • Page 17: Making An International Call

    Making an international call Making an international call About this task E.164 is a standard format of international public telephone numbering. An E.164 number can have up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.164 number.

  • Page 18: Chapter 5: Answering A Call

    Chapter 5: Answering a call About this task When you receive an incoming call, the phone selects the incoming call automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you might need to select the call you want to answer manually.

  • Page 19: Switching To Another Deskphone During An Active Call

    Switching to another deskphone during an active call About this task Avaya J129 IP Deskphone supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 20: Transfering To A Call On Hold

    Answering a call Transfering to a call on hold About this task You can place an active call on hold to attend an incoming call. Use this task to transfer the incoming call to the call on hold. Procedure 1. Dial the extension of the first person you want to call. 2.

  • Page 21: Chapter 6: Using Call Forwarding

    Chapter 6: Using call forwarding Activating and deactivating call forward About this task Use this procedure to forward your calls to a specified number. Procedure 1. Press Admin menu > Features. 2. Select Call Forward. 3. In the Destination field, enter the number to which you want to forward your calls. 4.

  • Page 22: Chapter 7: Managing Conference Calls

    Chapter 7: Managing conference calls Adding a person to an active call About this task Use this procedure to set up a conference call and add participants to the conference call. Before you begin You must be on a call. Procedure 1.

  • Page 23: Putting A Conference Call On Hold

    Putting a conference call on hold Putting a conference call on hold About this task Use this procedure to put a conference call on hold, while the other parties can talk to each other. Procedure 1. Press Hold during a conference call. 2.

  • Page 24: Chapter 8: Using Call Related Features

    Chapter 8: Using call related features Muting and unmuting a call Procedure 1. To mute an active call, press Mute. 2. To unmute the call, press Mute again. Note: The Mute button is illuminated when you press mute. Placing a call on hold and resuming the call Procedure 1.

  • Page 25: Activating Send All Calls

    Activating Send All Calls 7. Enter the extension from which the call was parked. 8. Press OK. Activating Send All Calls About this task Use this procedure to direct incoming calls to a predefined coverage number, which is set by your system administrator.

  • Page 26: Activating Ec500

    Using call related features 3. To activate Auto Callback, press Select or OK. When you end the callback call, the feature deactivates automatically. Activating EC500 About this task Use this procedure to answer office calls on your cell phones, when you are not at your desk. Before you begin The system administrator must program the deskphone to receive incoming calls on your cell phone.

  • Page 27: Chapter 9: Managing Call History

    Chapter 9: Managing call history Adding or deleting a contact from the call history Procedure 1. Press Admin menu > Recents. 2. Select Details. 3. Do one of the following: • To add the contact from the call history, select +Contacts. •...

  • Page 28: Turning Call History On And Off

    Managing call history • To cancel, select Cancel. Turning call history on and off About this task Use this procedure to turn the call history on or off. Procedure 1. Press Admin menu > Settings > Phone Settings. 2. Go to the Log recent calls screen. 3.

  • Page 29: Chapter 10: Managing Contacts

    Chapter 10: Managing contacts Adding a new contact About this task Use this procedure to add only one number to a contact. Procedure 1. Press Contacts > More > New. 2. Use the dialpad to enter the first name and last name. •...

  • Page 30: Viewing The Contact Details

    Managing contacts Viewing the contact details About this task Use this procedure to view the details of a contact. You can make a call, edit or delete a contact from the details. Procedure 1. Press Contacts. 2. Select the contact that you want to view. 3.

  • Page 31: Chapter 11: Managing Your Presence

    Chapter 11: Managing your presence Enabling away timer About this task Use this procedure to automatically update the presence status to Away after a predefined time. Procedure 1. Press Admin menu > Settings > Presence Settings. 2. Go to the Away Timer screen and change the value to On. 3.

  • Page 32: Chapter 12: Managing Voice Mails

    Chapter 12: Managing voice mails Retrieving a voice mail About this task Use this procedure to listen to your messages. Message Waiting Indicator (MWI) illuminates to indicate that you have a voice mail. Before you begin Your administrator must configure the user ID of your voice mail. Procedure 1.

  • Page 33: Chapter 13: Customizing Avaya J129 Ip Deskphones

    Chapter 13: Customizing Avaya J129 IP Deskphones Setting the dial mode Procedure 1. Press Admin menu > Settings > Phone Settings. 2. Go to the Dial mode screen. 3. To select one of the following options, press Change: • Manual: You must press Call softkey to initiate a call.

  • Page 34: Setting Visual Alert

    Customizing Avaya J129 IP Deskphones Setting visual alert About this task Use this procedure to illuminate the LED at the top right corner of the deskphone when there are incoming calls and messages. Procedure 1. Press Admin menu > Settings > Phone Settings.

  • Page 35: Turning Button Clicks On And Off

    Turning button clicks on and off Turning button clicks on and off Procedure 1. Press Admin menu > Settings > Audio Settings. 2. Go to the Button Clicks screen. 3. To turn sound on or off, press Change. 4. Press Save. Turning error tones on and off About this task Use this procedure to hear error tones if you perform an incorrect action while using the deskphone.

  • Page 36: Setting Handset Equalization

    Customizing Avaya J129 IP Deskphones Setting handset equalization Procedure 1. Press Admin menu > Settings > Audio Settings. 2. Select Handset Equalization. 3. To select one of the following options, press Change: • Default • Audio Opt: audio optimization. • HAC Opt: hearing aid compatibility optimization.

  • Page 37: Setting The Date Format

    Setting the date format Procedure 1. Press Admin menu > Settings > Display Settings. 2. Go to the Time Format screen. 3. To select one of the following time formats, press Change: • 24 Hour • 12 Hour 4. Press Save. Setting the date format Procedure 1.

  • Page 38: Setting The Scroll Period During Navigation

    Customizing Avaya J129 IP Deskphones 3. To set the required time, do one of the following: • Use the Left and Right Arrow key. • Press - or + softkey. 4. Press Save. Setting the scroll period during navigation About this task Use this procedure to set the time for which you want to press the navigation key to start the auto repeat process.

  • Page 39: Chapter 14: Maintenance

    Chapter 14: Maintenance August 2016 Using J129 Series IP Deskphones SIP...

  • Page 40: Chapter 15: Troubleshooting

    Chapter 15: Troubleshooting August 2016 Using J129 Series IP Deskphones SIP...

  • Page 41: Chapter 16: Related Resources

    Chapter 16: Related resources August 2016 Using J129 Series IP Deskphones SIP...
  • Page 42 Index ignoring .................18 incoming calls adding calls contacts ................ ringer off ............admin menu ignoring ..............18 call timers ..............international ..............language ...............36 manual ................15 multiple device access ..........19 audio settings ............... mute ................24 settings ................. outgoing ................15 audio settings resume ................24 ................35...
  • Page 43 Index display settings contrast .................36 making a call date format ..............key repeat delay ............contacts list ..............15 language ...............36 making calls history ................time format ..............36 time zone ..............messages visual alerting ..............34 do not disturb send all calls ..............navigation key editing key repeat delay ............
  • Page 44 Index searching (continued) system directory ............settings ................35 audio settings ............34, button clicks ..............35 call history ..............28 call timers ..............contrast .................36 date format ..............display settings ............. error tones ..............language ...............36 log recent calls ..............28 ring type ................34 time format ..............36...

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