Page 2 Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication. Trademarks Yealink® , the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are are registered legally in China, the United States, EU (European Union) and other countries.
Page 3: End User License Agreement
End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it.
Page 4: Gnu Gpl Information
Yealink CP960 HD IP Conference Phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
Page 5: About This Guide
Android 5.1 operating system and is exquisitely designed for medium-to-large conference room. CP960 is a 5-inch touchable conference phone which simply putting all of the key conferencing functions at your fingertips, allowing users to enjoy its powerful business telephony features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast Paging and five-way Conference over an IP network.
Page 6 User Guide for CP960 IP P...
Page 7: Table Of Contents
Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Table of Contents ................ vii Overview ..................13 Hardware Component Instructions ......................13 Icon Instructions ..............................15 Feature Status Icons............................15 Line Key Icons ..............................16 Other Icons .................................19 LED Instructions ..............................
Page 8 User Guide for CP960 IP Pho Using the Onscreen Keyboard ........................40 Using the Onscreen Dial Pad ........................45 Phone Status ................................45 Basic Network Settings ............................47 Wireless Network Settings ..........................50 Connecting to the Wireless Network .......................50 Viewing the Connected Wireless Network Information ..............56 Disconnecting the Wireless Network .......................56...
Page 9: Table Of Contents
Table of Contents Live Dialpad ..............................121 Hotline ................................122 FWD International ............................123 System Applications ..............125 Recorder ................................125 Recording Audios ............................125 Playing the Recorded Audios ........................126 Copying Recorded Audios to USB Flash Drive .................. 127 Renaming the Recorded Audios ......................
Page 10 User Guide for CP960 IP Pho Blind Transfer ..............................160 Semi-Attended Transfer ..........................161 Attended Transfer ............................162 Call Waiting ................................162 Conference ................................163 Local Conference ............................163 Network Conference............................ 169 Call Park ................................. 170 Call Pickup ................................172 Directed Call Pickup .............................
Page 11 Table of Contents Using Your IP Phone as Bluetooth Speaker ..................231 Renaming the Paired Bluetooth Device ....................232 Making the IP Phone Discoverable ......................232 Editing Device Information ........................233 Disconnecting the Bluetooth Device..................... 234 Unpairing the Mobile Phone ........................234 Connecting a PC Using a USB Cable ......................
Page 12 User Guide for CP960 IP Pho...
Page 13: Overview
Overview Overview This chapter provides the overview of the CP960 IP phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator.
Page 14 User Guide for CP960 IP Pho Hardware component instructions of the phone are: Item Description Three Internal Provide 20-feet and 360-degree coverage to transmit sound ① Microphones to other phones. • Indicate phone and call statuses. Mute Touch Keys ②...
Page 15: Icon Instructions
Allow you to connect an optional USB flash drive or CPW90 USB Ports ⑩ charging cradle. Allows you to connect a PC and turn CP960 into an external Micro USB Port ⑪ speaker and microphone for your PC. Icon Instructions...
Page 16: Line Key Icons
User Guide for CP960 IP Pho Icons Description USB flash drive detected Line Key Icons Icon indicator (associated with line key features): Icons Description Hold/Public Hold Private Hold Voice Mail Direct Pickup Group Pickup DTMF Prefix LDAP Local Group XML Group...
Page 17 Overview Icons Description Directory Speed Dial Icon indicator (associated with line) Icons Description Registered private line Register failed Registering (Flashing) Registered shared line Icon indicator (associated with mobile account) Icons Description Mobile Account (Bluetooth-Enabled mobile phone is both paired and connected) Mobile Account (Bluetooth-Enabled mobile phone fails to connect) Mobile Account (Bluetooth-Enabled mobile phone is...
Page 18 User Guide for CP960 IP Pho Icons Description BLF list call park state BLF/BLF list failed state Icon indicator (associated with Intercom) Icons Description Intercom idle state Intercom ringing state Intercom callout state Callout Intercom talking state Talking Intercom failed state...
Page 19: Other Icons
Overview Icon Description (for local SCA phone) (for monitoring SCA phone) The shared line conversation is barged in by the other shared line party. For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold.
Page 20: Led Instructions
There is an active call on the phone. The phone is powered off. The phone is idle. User Interfaces Two ways to customize configurations of your CP960 IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.
Page 21: Web User Interface
Overview Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, tap Settings and then tap General from the Status block on the phone.
Page 22 User Guide for CP960 IP Pho Options Phone User Interface Web User Interface √ --Blacklist × --Remote Phone Book √ --Call History Management × --Search Source List in Dialing √ --Line Keys --Account Management √ × --Dial Plan √ ×...
Page 23: Documentations
√ Note The table above only lists the main feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the CP960 IP phone. Name Contents Where found Language Basic call features...
Page 24 User Guide for CP960 IP Pho...
Page 25: Getting Started
 Basic Network Settings  Wireless Network Settings  If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your CP960 IP phone package: IP Phone ...
Page 26: Optional Accessories
 Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your CP960 IP phone. You need to purchase them separately if required. PoE Adapter  Ethernet Cable...
Page 27: Phone Installation
 Wired Expansion Mic x 2 Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 30.
Page 28: Connect The Power And Wired Network
Connect the Ethernet cable between the Internet port on the IP phone and PoE port on the PoE adapter. The IP phone should be used with Yealink original PoE adapter (54V/0.56A) only. The use of the Note The cable and wire should be third-party PoE adapter may cause the damage to the phone.
Page 29: Connect The Optional Pc
Getting Started Connect the Optional PC To connect a PC: Connect the micro USB port of the IP phone and the USB port of the PC using a micro USB cable. Connect the Optional USB Flash Drive To connect a USB flash drive: Insert a USB flash drive into the USB port on the phone.
Page 30: Connect The Optional External Speaker
User Guide for CP960 IP Pho Connect the Optional External Speaker To connect an optional external speaker: Connect the 3.5mm audio-out port of the IP phone to the external speaker using a 3.5mm jack cable. Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration.
Page 31: Using The Touch Screen
Getting Started Using the Touch Screen Idle Screen The CP960 IP phone supports two idle screens. You can swipe left or right to switch between two idle screens. The Home Screen The Home screen displays as below: Name Description Displays the label of the current account, icons and Status Bar time.
Page 32 User Guide for CP960 IP Pho Name Description Date on page 69. Displays the phone’s time and date. For more Digital Clock information, refer to Clock on page 136. Shows the specified wallpaper, which can be Wallpaper customized. For more information, refer to Wallpaper on page 59.
Page 33 Getting Started The DSS Key Screen The DSS key screen displays phone’s line keys. For more information, refer to Line Keys on page 105. Application Description Tap to add a line key. This area shows the line key labels. You can Line Key List customize the line key as other functions.
Page 34: Dialing Screen
User Guide for CP960 IP Pho Dialing Screen You can tap to access the Dialing screen. Name Description The label of the current account is displayed on the middle of the status bar. If the phone is Current Account registered and there is a Bluetooth-Enabled mobile phone connected with the phone, this field will display Multiple account.
Page 35: Calls Screen
Getting Started Name Description page 151. Onscreen Dial Pad Tap to enter the desired number. Tap to display the onscreen keyboard. For more information, refer to Using the Onscreen Keyboard on page 40. Send Tap to dial out the number. Tap to hide the dial pad.
Page 36: Configuration Screen
User Guide for CP960 IP Pho Name Description Screen Indicator Indicates call screen you are currently viewing. Previous call Tap to switch to previous call screen. Tap to merge multiple calls into a conference Merge calls call. For more information, refer to...
Page 37: Control Center/Notification Center
Getting Started Name Description Tap to accept the settings. Displays configuration items of the highlighted menu item in the menu tree area. Configuration Area • Tap the switch button to turn the feature on or off. • Enter the data using the onscreen keyboard. Tap to go back to previous screen.
Page 38 User Guide for CP960 IP Pho Swipe down from the top of the screen to enter the control center and the notification center: Name Description Display the phone’s time and date. For more Time and date information, refer to Time & Date on page 69.
Page 39: Navigating Menus And Fields
Getting Started Name Description Tap to turn Bluetooth on or off quickly. For more  information, refer to Connecting a Mobile Phone Bluetooth Using Bluetooth on page 227. Long tap to enter Bluetooth setting screen.  Tap to turn DND on or off quickly. For more information, refer to Rejecting Calls with Do Not Disturb (DND)
Page 40: Entering Data And Editing Fields
(pinch). Entering Data and Editing Fields CP960 IP phone provides onscreen keyboard and onscreen dial pad to enter data. Onscreen dial pad provides standard key layout, which enable users to use existing or familiar key positions.
Page 41 Getting Started Android Keyboard (AOSP) – English (US) Input Method The English (US) input method supports multiple languages onscreen keyboard. The following takes English keyboard of the English (US) input method as an example: Item Description • Tap to enter letters. 26 English Letters •...
Page 42 User Guide for CP960 IP Pho to switch to the numeric&symbolic input mode as shown below: Item Description • Tap to enter numbers. • Long tap a key then slide to choose one Numbers of the options to enter an alternate character.
Page 43 Getting Started to switch to the symbolic input mode as shown below: Item Description • Tap to enter special characters. Special Characters • Long tap a key then slide to choose one of the options to enter an alternate character. •...
Page 44 User Guide for CP960 IP Pho When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as shown below by default: To use onscreen keyboard: Tap the field you want to edit, the onscreen keyboard displays on the touch screen.
Page 45: Using The Onscreen Dial Pad
Getting Started If you want to Action • Long tap the entered character(s). Drag to select the characters you want to delete. Delete more characters at a time. • Long tap Drag your finger to highlight the characters you want to replace.
Page 46 User Guide for CP960 IP Pho Tap General from the Status block. Note You can view the device certificate status via phone user interface only. To view the phone status via web user interface: Open a web browser on your computer.
Page 47: Basic Network Settings
Getting Started The phone status is displayed on the first page of the web user interface. configured as IPv4 & IPv6, you can enter either of them in the If IP mode of the phone is Note browser’s address bar to view the phone status. IPv6 is not available on all servers.
Page 48 User Guide for CP960 IP Pho Tap the desired value (IPv4, IPv6 or IPv4 & IPv6) in the pop-up dialog box. to accept the change or to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 &...
Page 49 Getting Started to accept the change or to cancel. You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4 & IPv6. To configure a static IPv6 address via phone user interface: Tap Settings from the Home screen.
Page 50: Wireless Network Settings
For more information on these parameters, contact your system administrator. Wireless Network Settings Yealink CP960 IP phone supports Wi-Fi feature. The IP phone can be connected to wireless network if Wi-Fi is available within the area. For more information, contact your system administrator.
Page 51 Getting Started When the phone is connected to a wireless network, the Wi-Fi icon will display on the status bar. The Wi-Fi icon indicates the signal strength. The more green arcs you see, the stronger the signal strength is. For more information, refer to Icon Instructions on page 15.
Page 52 User Guide for CP960 IP Pho Tap the Show advanced options radio box to configure the HTTP proxy for Browser application. Tap Connect to connect to the wireless network. Once the connection is established successfully, the prompt “Connected” appears under the corresponding SSID.
Page 53 Getting Started Two methods supported by Yealink IP phones in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply has to push the WPS key on both the IP  phone and gateway/router to connect. Personal Identification Number (PIN): The user has to enter a WPS PIN generated ...
Page 54 User Guide for CP960 IP Pho and then tap WPS-PIN. The touch screen prompts “Enter pin XXX on your Wi-Fi router. The setup can take up to two minutes to complete.”. Note the PIN code. Log into the gateway/router management interface on your PC.
Page 55 Getting Started and then tap Add. Enter the desired value in the Network SSID field. Tap the Security field. Tap the desired value. If you select WEP or WPA/WPA2 PSK: Enter the password in the Password field. If you select 802.1x EAP: Tap the EAP method field.
Page 56: Viewing The Connected Wireless Network Information
User Guide for CP960 IP Pho You can do the following: Tap the Show password radio box to make the password visible. Tap the Show advanced options radio box to configure the HTTP proxy for Browser application. Tap Save to accept the change.
Page 57: Disabling Wi-Fi Feature
Getting Started Tap the connected SSID (the top one). Tap Forget. Disabling Wi-Fi Feature To disable Wi-Fi feature, do one of the following: Tap Settings from the Home screen. Tap Wi-Fi from the Basic block. Turn off Wi-Fi. Swipe down from the top of the screen to enter the control center, and then toggle Wi-Fi off.
Page 58 User Guide for CP960 IP Pho...
Page 59: Customizing Your Phone
General Settings Wallpaper You can customize the wallpaper of the CP960 IP phone and can change the wallpaper image via phone user interface or web user interface. You can also upload custom pictures as wallpaper images via web user interface.
Page 60 User Guide for CP960 IP Pho In the Upload Wallpaper field, click Browse to locate and upload the picture from your local system. Click Upload to upload the file. The uploaded custom picture appears in the pull-down lists of Wallpaper. You can only delete the custom wallpaper by clicking Del when selecting the desired custom wallpaper in the Wallpaper field.
Page 61: Screen Saver
Wallpaper is configurable via web user interface at the path Settings->Preference. Note The CP960 IP phone screen size is 5 inches (Resolution: 720x1280). If the size of the custom picture doesn’t meet the IP phone screen size, the wallpaper will be stretched or/and zoomed out according to the screen size.
Page 62: Power Saving
User Guide for CP960 IP Pho The following shows the touch screen displays in different screen saver types: To configure the screen saver via phone user interface Tap Settings from the Home screen. Tap Display from the Basic block. Tap Screen Saver.
Page 63 Customizing Your Phone The IP phone will exit power-saving mode when: Tap any touch key.  Tap the touch screen.  There is an incoming call.  A new prompt (e.g., missed call, new voice mail or forwarded call).  The status of BLF key changes.
Page 64 User Guide for CP960 IP Pho Configuring the Idle TimeOut Idle TimeOut specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hour Idle TimeOut: Configures the idle timeout for office hours.
Page 65: Backlight
Customizing Your Phone Backlight Backlight has two options: Backlight Active Level: The intensity of the touch screen when the phone is active. Backlight Time: The delay time to change the intensity of the touch screen when the phone is inactive. You can select a desired time to change the intensity or turn on the backlight permanently.
Page 66 User Guide for CP960 IP Pho To configure the backlight active level on the control center: Swipe down from the top of the screen to enter the control center. You can do one of the following: Drag the backlight slider.
Page 67: Language
Customizing Your Phone The intensity of the touch screen is changed to the lowest. Backlight is configurable via web user interface at the path Settings->Preference. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
Page 68: Input Method
Text displayed on the web user interface will change to the selected language. Input Method CP960 IP phone supports two kinds of input methods: Android Keyboard (AOSP) – English (US) and Google Pinyin. The default input method is English (US). You can change the current used input method.
Page 69: Time & Date
Customizing Your Phone You can also long tap the space key on the onscreen keyboard to change the input method: The following takes Android Keyboard (AOSP) – English (US) input method as example: Note Input method is configurable via phone user interface only. Time &...
Page 70 User Guide for CP960 IP Pho Tap the Daylight Saving field. 10. Tap the desired value in the pop-up dialog box. 11. Tap the Location field. This field appears only if Daylight Saving field is selected to Automatic. 12. Tap the desired time zone name in the pop-up dialog box.
Page 71: Administrator Password
Customizing Your Phone to accept the change or to cancel. The time and date displayed on the touch screen will change accordingly. You can also configure the date format for the time and date that displays on the control center. There are 7 available date formats.
Page 72: Phone Lock
User Guide for CP960 IP Pho password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: Tap Settings from the Home screen. Enter the admin password (default password: admin) from the Advanced block.
Page 73 Customizing Your Phone Tap DSS Keys from the Features block. Tap the desired line key. Tap the Type field. Tap Key Event in the pop-up dialog box. Tap the Key Type field. Tap Phone Lock in the pop-up dialog box. (Optional.) Enter the string that will appear on the touch screen in the Label field.
Page 74: Unlocking The Phone
User Guide for CP960 IP Pho When the phone is locked, the touch screen prompts “Phone locked.” and displays the icon on the status bar. Unlocking the Phone To unlock the phone, you must know the phone unlock PIN. The default phone unlock PIN is “123”.
Page 75 Customizing Your Phone Changing the Phone Unlock PIN To change the phone unlock PIN via phone user interface: Tap Settings from the Home screen. Tap Change PIN from the Basic block. Enter the desired value in the Current PIN, New PIN and Confirm PIN field respectively. to accept the change or to cancel.
Page 76: Audio Settings
User Guide for CP960 IP Pho Audio Settings Volume For CP960 IP phone, you can adjust the following volume level: Ringer volume: Tap the Volume touch key to adjust the ringer volume when the phone is  idle or ringing. When adjusting ringer volume, the touch sound and notification sound volume will change as well.
Page 77 Customizing Your Phone You can also drag the volume slider to adjust the ringer volume. To adjust the talking volume: When the phone is during a call: Tap one of the Volume touch key to increase or decrease the volume of speakerphone. You can also drag the volume slider to adjust the talking volume.
Page 78: Ring Tones
User Guide for CP960 IP Pho To adjust the media volume: You can adjust the media volume in multiple scenarios. The following takes playing the recorded file by Recorder application as example: Tap one of the Volume touch key to increase or decrease the media volume.
Page 79 Customizing Your Phone Tap the desired ring tone. (Optional.) Tap one of the Volume touch key to increase or decrease the ringer volume. to accept the change or to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
Page 80 User Guide for CP960 IP Pho Tap the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. (Optional.) Tap one of the Volume touch key to increase or decrease the ringer volume.
Page 81: Key Tone
Customizing Your Phone You can only delete the custom ringtone by clicking Del in the Ring Type field. The priority of ring tone for an incoming call on the phone is as follows: Note Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone.
Page 82: Notification Sound
User Guide for CP960 IP Pho to accept the change or to cancel. Note Touch sound is configurable via phone user interface only. Notification Sound To select a notification sound for the phone via phone user interface: Tap Settings from the Home screen.
Page 83: Contact Management
Customizing Your Phone Turn on Silent Mode. to accept the change or to cancel. Long tap the left Volume touch key to decrease the ringer volume to minimum. Swipe down from the top of the screen to enter the control center and toggle Silent on. Note Silent mode is configurable via phone user interface only.
Page 84: Local Directory
User Guide for CP960 IP Pho Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory.
Page 85: Editing Groups
Customizing Your Phone Tap the desired ring tone in the pop-up dialog box. If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to...
Page 86 User Guide for CP960 IP Pho Edit the group name in the highlighted field. Tap OK to accept the change. Deleting Groups To delete a group from the local directory: after desired group and then tap Delete. Tap OK to accept the change or Cancel to cancel.
Page 87: Adding Contacts
Customizing Your Phone Adding Contacts You can add contacts to the local directory in one of the following ways: Manually  From call history  From a remote phone book  Adding Contacts Manually To add a contact to the local directory manually: If you want to add a contact to the specified contact group, you can tap and then tap the contact group, then tap Enter the name and the office, mobile or other numbers in the corresponding fields.
Page 88 User Guide for CP960 IP Pho 10. Tap to accept the change or tap and then tap Discard to cancel. If the contact already exists in the directory, the touch screen will prompt “Contact name Note existed!”. Adding Contacts from Call History To add a contact to the local directory from call history: after the desired entry.
Page 89: Editing Contacts
Customizing Your Phone Edit the corresponding fields. to accept the change or tap and then tap Discard to cancel. If the contact already exists in the local directory, the touch screen will prompt "Overwrite the original contact?". Tap OK to overwrite the original contact in the local directory or Cancel to cancel.
Page 90 User Guide for CP960 IP Pho Tap Delete. Tap OK to accept the change or Cancel to cancel. To delete all contacts: Long tap a contact. Tap the radio box on the top-right of the screen. and then tap Delete contacts.
Page 91 Customizing Your Phone Uploading Contact Photos To upload a new custom photo for the contact via web user interface: Click on Directory->Local Directory. Click Upload Photo, and then locate and upload a photo file from your local computer. The web user interface prompts “Upload success!”. You can click Delete Photo to delete the custom photo.
Page 92: Placing Calls To Contacts
User Guide for CP960 IP Pho Select the desired photo from the pull-down list of Photo. Click Edit to accept the change. When you place a call to the contact or receive a call from the contact, the touch screen will display the contact photo.
Page 93: Searching For Contacts
Customizing Your Phone then tap the contact group. Tap the desired contact. If only one number is stored in the local directory, the IP phone will dial out automatically. If multiple numbers are stored in the local directory, tap the desired number to dial out. Searching for Contacts To search for a contact in the local directory: Do one of the following :...
Page 94 User Guide for CP960 IP Pho Tap the desired letter (e.g., T) along the right side to jump to contacts whose names start with T or t. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface.
Page 95 Customizing Your Phone The web user interface prompts "The original contact will be covered, continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click on Directory->Local Directory. Click Import CSV to locate and upload a contact list file (the file format must be *.csv) from your local system.
Page 96: Blacklist
User Guide for CP960 IP Pho Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system.
Page 97 Customizing Your Phone Enter the contact’s name and the office, mobile or other numbers in the corresponding fields. Tap the Account field. Tap the desired account in the pop-up dialog box. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory.
Page 98: Remote Phone Book
User Guide for CP960 IP Pho Tap Blacklist. Tap OK to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 89,...
Page 99 Customizing Your Phone Enter the desired refresh period in the Update Time Interval(Seconds) field. The default value is 21600. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note Accessing the Remote Phone Book To access your remote phone book via phone user interface:...
Page 100: Call History Management
Click Confirm to accept the change. Call History Management The CP960 IP phone maintains call history lists of Missed calls, Placed calls, Received calls and Forwarded calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
Page 101: Placing A Call From History Records
Customizing Your Phone after the desired entry. The detailed information of the entry appears on the touch screen. Placing a Call from History Records To place a call from the call history list: The touch screen displays all call records. Drag up and down to scroll.
Page 102: Deleting History Records
User Guide for CP960 IP Pho Drag up and down to scroll. You can tap and then tap Missed Calls, Placed Calls, Received Calls or Forwarded Calls to view entries in each call list directly. after the desired entry. Tap Blacklist.
Page 103 Customizing Your Phone Tap Delete. Tap OK to confirm the deletion or Cancel to cancel. To delete all entries from the call history list: The touch screen displays all call records. Drag up and down to scroll. You can tap and then tap Missed Calls, Placed Calls, Received Calls or Forwarded Calls to view entries in each call list directly.
Page 104: Disabling History Records
User Guide for CP960 IP Pho Disabling History Records To disable history record via phone user interface: Tap Settings from the Home screen. Tap History Record from the Features block. Turn off History Record. to accept the change or to cancel.
Page 105: System Customizations
System Customizations Line Keys The CP960 IP phone supports 30 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the touch screen. Line keys allow you to quickly access features such as recall and voice mail.
Page 106 User Guide for CP960 IP Pho Assigning Functionality to a Line Key To assign functionality to a line key via phone user interface: Do one of the following: (Optional.) Tap the desired page key. Drag the line key to the Edit field.
Page 107 Customizing Your Phone Drag a line key to the desired location at which another line key locates. For example, exchange the locations of line key 1 and line key 2: Deleting a Line Key To delete a line key: Tap the desired page key if required. Drag the desired line key to the Delete field.
Page 108 User Guide for CP960 IP Pho incoming call on non-current page, you may miss the call because there is no notification on the current page. You can use page tips feature to enable the page icon to indicate the status changes of particular feature (e.g., BLF) assigned to the line key on the non-current page.
Page 109 Customizing Your Phone Voice Mail  Direct Pickup  Group Pickup  DTMF  Prefix  Local Group  XML Group  LDAP  Forward   Zero Touch   Phone Lock  Directory  Mobile Account  For the features not listed above, refer to Basic Phone Features on page Advanced...
Page 110 User Guide for CP960 IP Pho Usage: Tap the voice mail key to dial out the voice mail access code. Then follow the voice prompt to listen to the voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
Page 111 Customizing Your Phone Label (key label displayed on the touch screen) Value (the prefix number) Usage: Tap the prefix key from the DSS key screen, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out.
Page 112 User Guide for CP960 IP Pho refer to Forwarding Incoming Calls on page 147. Type (Key Event) Dependencies: Key Type (FWD) Label (key label displayed on the touch screen) Value (the number you want to forward to) Usage: Tap the forward key to forward an incoming call to the number specified in the Value field.
Page 113 Customizing Your Phone The phone will reboot to update configurations. You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL. Type (URL) Dependencies: Label (key label displayed on the touch screen) URL (the URL contained in the HTTP GET request) Usage: Tap the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the URL field.
Page 114: Account Management
User Guide for CP960 IP Pho Account Management You can register only one account on the CP960 IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
Page 115 Customizing Your Phone To disable an account via phone user interface: Tap Settings from the Home screen. Enter the admin password (default password: admin) from the Advanced block. Tap Accounts. Tap the desired account. Tap the Activation field. Tap Disabled in the pop-up dialog box. to accept the change or to cancel.
Page 116: Dial Plan
Dial Plan Dial plan is a string of characters that governs the way your CP960 IP phone processes the inputs received from your onscreen dial pad. The CP960 IP phone supports the following dial plan features: Replace Rule ...
Page 117: Replace Rule
Customizing Your Phone Replace Rule You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number.
Page 118 User Guide for CP960 IP Pho Select one or more replace rules by checking the checkbox(es). Click Del to delete the replace rule(s). Dial-now You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically.
Page 119: Area Code
Customizing Your Phone To configure the delay time for dial-now rule via web user interface: Click on Features->General Information. Enter the time between 0 and 14 (seconds) in the Time-Out for Dial-Now Rule field. The default value is “1”. Click Confirm to accept the change. Delay time for dial-now rule is configurable via web user interface only.
Page 120: Block Out
User Guide for CP960 IP Pho For more information on the valid values for the Account field, refer to Replace Rule page 117. Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively.
Page 121: Emergency Number
Emergency number is configurable via web user interface only. Live Dialpad You can enable live dialpad on the CP960 IP phone, which enables the IP phone to automatically dial out a phone number without tapping the send key. You can also configure a delay, where...
Page 122: Hotline
User Guide for CP960 IP Pho To enable the live dialpad via web user interface: Click on Settings->Preference. Select Enabled from the pull-down list of Live Dialpad. Enter the desired delay time in the Inter Digit Time(1~14s) field. The default delay time is 4.
Page 123: Fwd International
Customizing Your Phone The default value is 4. to accept the change or to cancel. Hotline is configurable via web user interface at the path Features->General Information. FWD International You can use FWD international feature to forward an incoming call to an international telephone number (the prefix is 00).
Page 124 User Guide for CP960 IP Pho...
Page 125: System Applications
System Applications System Applications The system applications are pre-installed on your phone and they cannot be uninstalled. This chapter provides basic operating instructions for using the system applications. Topics include: Recorder  Browser  Clock  Recorder You can use Recorder application to record audios and manage the recorded audios. During recording, you can mark specific moments so that you can quickly find and listen to them later.
Page 126: Playing The Recorded Audios
User Guide for CP960 IP Pho You can do one of the following: to pause the recording, and then tap to resume the recording. to set a mark. The icon changes to , the number will increase if you set more marks. And there is a red flag on this moment when playing the recorded audio.
Page 127: Copying Recorded Audios To Usb Flash Drive
System Applications Tap one of the Volume touch key to increase or decrease the volume of the speakerphone. to stop the playing. Copying Recorded Audios to USB Flash Drive Before copying recorded audios to USB flash drive, you should connect a USB flash drive first. For more information on how to connect a USB flash drive, refer to Connect the Optional USB Flash Drive...
Page 128 User Guide for CP960 IP Pho If the recorded audio is copied successfully, the touch screen will prompt “Copy successfully”. The prompt “XX Copied” (XX indicates the date when the recorded audio is copied to the USB flash drive) appears under the corresponding recorded audio.
Page 129: Renaming The Recorded Audios
System Applications Renaming the Recorded Audios To rename a recorded audio: to launch Recorder application. If you want to rename the recorded audio saved in USB flash drive, tap after the desired recorded audios. Tap Rename. Enter the desired file name. Tap OK to accept the change or Cancel to cancel.
Page 130: Checking Storage Space
User Guide for CP960 IP Pho Tap Delete to delete the recorded audio. Tap OK to accept the change or Cancel to cancel. To delete all recorded audios: to launch Recorder application. If you want to delete the recorded audios saved in USB flash drive, tap Tap Edit.
Page 131: Browser
The Browser application could be used in a similar way as a PC-based web browser, i.e., browse web pages, bookmarks, set home pages, clear history and etc. The default home page is the Yealink website. Browsing a Web Page To browse a web page:...
Page 132: Managing Bookmarks
User Guide for CP960 IP Pho Enter a part of URL in the address input field of the browser. The phone will automatically retrieve and list similar websites. Tap the website you want to visit or enter the full URL then tap Go on the onscreen keyboard to browse the web page.
Page 133 System Applications Tap Save to bookmarks. Edit the bookmark information in corresponding fields. Tap OK to accept the change. Then the web page is added to the BOOKMARKS list. To open a web page from the bookmarks list: to launch Browser application. on the top-right of the screen.
Page 134: Setting A Home Page
User Guide for CP960 IP Pho To edit a bookmark: to launch Browser application. on the top-right of the screen. to access the BOOKMARKS list. There are some pre-configured bookmarks. Long tap the bookmark you want to edit. Tap Edit bookmark in the pop-up dialog box.
Page 135: Clearing The Navigation History
System Applications To set a home page: to launch Browser application. Tap Settings->General->Set homepage. Tap the web page you want to set as the home page in the pop-up dialog box. You can also long tap a web page in BOOKMARKS list and then tap Set as homepage. Clearing the Navigation History You can periodically clear your navigation history to protect your privacy and prevent information disclosure.
Page 136: Modifying Browser Settings
User Guide for CP960 IP Pho Tap Settings->Privacy & security->Clear history. Tap OK to accept the change or Cancel to cancel. Modifying Browser Settings To modify browser settings: to launch Browser application. Tap Settings. Customize the browser style you prefer.
Page 137 System Applications to return to the clock screen. The added clock of the desired city displays on the touch screen.
Page 138 User Guide for CP960 IP Pho...
Page 139: Basic Phone Features
Basic Phone Features Basic Phone Features The CP960 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
Page 140: Placing Calls
User Guide for CP960 IP Pho Placing Calls You can place calls on the IP phone in numerous ways, including placing calls by dialing, placing calls from call history or placing calls to contacts. If you connect a mobile phone to your IP phone, you can also place calls over Bluetooth.
Page 141: Placing Multiple Calls
The CP960 IP phone can handle a maximum of 50 calls at one time. To place multiple calls: You can have more than one call on your CP960 IP phone. To place a new call during an active call: Tap More->NewCall.
Page 142 User Guide for CP960 IP Pho 2. Do one of the following: Tap the My Mobile line key. Enter the desired number. Tap Send. Enter the desired number. Tap Send. Tap the connected mobile phone in the pop-up dialog box.
Page 143: Answering Calls
On your mobile phone, place a call to a desired contact. The outgoing call information appears on both your IP phone and mobile phone screen. On your mobile phone, select CP960 as your audio source. Bluetooth: the audio goes through the IP phone.
Page 144 User Guide for CP960 IP Pho To configure auto answer and auto answer mute via phone user interface: Tap Settings from the Home screen. Tap Auto Answer from the Features block. Tap a desired line. Turn on Auto Answer. Turn on Auto Answer Mute.
Page 145: Handling Incoming Calls
Basic Phone Features Handling Incoming Calls When you receive an incoming call, you can do the following: Silence an incoming call. Rejecting an incoming call. Enable Do Not Disturb to reject all calls. Set up Call Forwarding to automatically forward all incoming calls. Forward an incoming call to a contact.
Page 146 User Guide for CP960 IP Pho Tap Settings from the Home screen. Tap DND from the Features block. Turn on DND Enable. to accept the change. Tap DND during a call. When DND is enabled, the IP phone prompts “DND mode is enabled” and the icon appears on the status bar.
Page 147: Forwarding Incoming Calls
Basic Phone Features Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
Page 148 User Guide for CP960 IP Pho International). This feature is enabled by default. Incoming calls from some authorized numbers not to be forwarded when the call forward feature is enabled. The incoming call will not be logged in the Forwarded Calls list. This feature is disabled by default.
Page 149 Basic Phone Features Tap the desired forwarding type. Always Forward: Forwards all incoming calls. Busy Forward: Forwards incoming calls when you’re in a call. No Answer Forward: Forwards all unanswered incoming calls. Turn on the desired forwarding type. Enter the number you want to forward to in the Forward To field. If you select No Answer Forward, tap the After Ring Time field to select a desired ring time to wait before forwarding.
Page 150: Ending Calls
User Guide for CP960 IP Pho To configure the forward authorized numbers via web user interface: Click on Features->Forward & DND. Select Enabled from the pull-down list of Forward Emergency. Enter the numbers in the Forward Authorized Numbers field. For multiple numbers, enter a comma between every two numbers.
Page 151: Recent Call In Dialing
Basic Phone Features Tap Speed Dial in the pop-up dialog box. Tap the Account ID field. Tap the desired line in the pop-up dialog box. (Optional.) Enter the string that will appear on the touch screen in the Label field. Enter the desired number you want to dial out directly in the Value field.
Page 152 User Guide for CP960 IP Pho To enable recent call in dialing via web user interface: Click on Directory->Setting. Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only.
Page 153: Auto Redial
Basic Phone Features Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: Tap Settings from the Home screen.
Page 154: Call Completion
User Guide for CP960 IP Pho To use auto redial: When the called party is busy, the touch screen prompts “Call Finish” and called party’s avatar displays “Redial”. Tap OK to activate auto redial. Wait for the designated period of time or tap OK to redial the phone number.
Page 155: Recall
Basic Phone Features To use call completion: When the called party is busy, the following prompt will appear on the touch screen of the phone: Tap OK, the phone will then return to the idle screen and call completion will be activated. When the called party becomes idle, the following prompt will appear on the touch screen of the phone: Tap OK to redial the number.
Page 156: Call Mute/Unmute
User Guide for CP960 IP Pho (Optional.) Enter the string that will appear on the touch screen in the Label field. to accept the change or to cancel. Recall key is configurable via web user interface at the path DSSKey->Line key.
Page 157 Basic Phone Features Swipe down from the top of the screen to enter the control center and toggle Mute on. Note that you cannot enter the control center when calling, ringing or in a call. When in a call, tap Mute.
Page 158: Call Hold/Resume
User Guide for CP960 IP Pho The mute key LED illuminates solid red and the icon appears on the status bar. To unmute the microphone: Tap the Mute touch key again. Swipe down from the top of the screen to enter the control center and toggle Mute off.
Page 159 Basic Phone Features To place a call on hold: Tap More->Hold during a call. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call, do one of the following: Tap More->Resume.
Page 160: Call Transfer
User Guide for CP960 IP Pho Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Tap Previous call/Next call or swipe left/right to switch to desired call screen, tap Tap Previous call/Next call or swipe left/right to switch to desired call screen, tap More->Resume.
Page 161: Semi-Attended Transfer
Basic Phone Features . Search for the contact and tap the desired contact to complete the transfer. , and then tap -> Remote Phone Book. Search for the contact and tap the desired contact to complete the transfer. (Remote phone book should be configured in advance, refer to Remote Phone Book on page...
Page 162: Attended Transfer
User Guide for CP960 IP Pho , and then select the desired list. Tap the desired entry to dial out. Tap Transfer to complete the transfer when receiving ringback. Attended Transfer Before performing an attended transfer (except you use dial number method), make sure that the transfer mode via Dsskey is configured as New Call or Attended Transfer.
Page 163: Conference
Call waiting is configurable via web user interface at the path Features->General Information. Conference You can use the CP960 IP phone to create a conference using the phone’s local conference and network conference. During a conference, you can manage each participant.
Page 164 User Guide for CP960 IP Pho The following figure shows what the touch screen looks like in a five-way conference call: Initiating a Conference by Dialing Multiple Numbers To initiate a conference by dialing multiple contacts: Tap Call multiple members? Click here >>.
Page 165 Basic Phone Features Repeat the step 3 until you add all intended parties. to call all intended parties at the same time. parties you have added The value under the icon indicates the number of and the Note maximum number of the parties you can add. For example, indicates you can add up to 4 parties and you have added 1 party.
Page 166 User Guide for CP960 IP Pho Repeat the step above until you add all intended parties. - Tap Call multiple members? Click here >>. Enter the number of the first party then tap Add members or select a contact from Directory or History.
Page 167 Basic Phone Features Merging Multiple Calls into a Conference Call To merge multiple calls into a conference call: Tap Merge calls. The calls are merged into a conference call. Creating a Hybrid UC Conference You can merge the calls on you IP phone, the PC and connected mobile phone into to a hybrid UC conference.
Page 168 User Guide for CP960 IP Pho The hybrid UC conference is created. Managing the Conference During the conference call, you can do the following: Tap More->Hold to place the conference call on hold.  Tap More->NewCall to place a new call.
Page 169: Network Conference
Tap Detail to view the participant information. to return to the conference screen. Network Conference You can use network conference feature on the CP960 IP phone to conduct an conference with multiple participants. This feature allows you to perform the following: Join calls together in a conference call.
Page 170: Call Park
User Guide for CP960 IP Pho Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Network conference is configurable via web user interface only. Note To set up a network conference call: Place a call to the first party.
Page 171 Basic Phone Features either a voice prompt confirming that the call was parked, or a visible prompt on the touch screen. Call park is not available on all servers. Contact your system administrator for more information. Note To configure a call park key via phone user interface: Tap Settings from the Home screen.
Page 172: Call Pickup
Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The CP960 IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.
Page 173 Basic Phone Features To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change.
Page 174: Group Call Pickup
User Guide for CP960 IP Pho Enter the phone number which is receiving an incoming call. Tap DPickup again. The call is answered on your phone. You can also configure a line key as a direct pickup key via phone user interface or web user interface.
Page 175 Basic Phone Features Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To pick up a call in the group: GPickup appears on the touch screen. Tap GPickup on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
Page 176: Anonymous Call
User Guide for CP960 IP Pho You can also configure a line key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by tapping the group pickup key directly.
Page 177: Anonymous Call Rejection
Basic Phone Features The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone. to accept the change or to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: Using the specific line on the phone to place a call to phone B.
Page 178 User Guide for CP960 IP Pho Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis. You can also configure the phone to send anonymous call rejection on/off code to the server to activate/deactivate anonymous call rejection on the server side.
Page 179 Basic Phone Features If phone B has anonymous call feature enabled and places a call to your phone, the call will be rejected, and the touch screen of the phone B will display the following:...
Page 180 User Guide for CP960 IP Pho...
Page 181: Advanced Phone Features
Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP960 IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging ...
Page 182 User Guide for CP960 IP Pho Tap the desired line in the pop-up dialog box. (Optional.) Enter the string that will appear on the touch screen in the Label field. Enter the phone number or extension you want to monitor in the Value field.
Page 183 Advanced Phone Features Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. Note When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled). ...
Page 184 User Guide for CP960 IP Pho Select the desired transfer mode from the pull-down list of Transfer Mode via Dsskey. If you select Blind Transfer, tap the BLF key to blind transfer the call to the monitored  user. If you select Attended Transfer, tap the BLF key to dial out the monitored phone ...
Page 185: Using Blf Feature On The Phone
Advanced Phone Features Enter the desired pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Enter the desired pickup code in the Directed Call Pickup Code field.
Page 186 User Guide for CP960 IP Pho Placing a Call to the Monitor User You can tap a BLF key to dial out the monitored phone number when the monitored line is idle. To place a call to the monitored user when the IP phone is idle: Tap the BLF key.
Page 187: Blf List
Advanced Phone Features To perform a new call: When the transfer mode via Dsskey is set to New Call and there is already an active call on the IP phone, you can do the following: Tap More->DSS Keys. Tap the BLF key of the monitored user you want to call. The phone will dial the number of the monitored user.
Page 188 User Guide for CP960 IP Pho monitored user instead of picking up the incoming call of the monitored user when you tap the BLF List key. When there is a conversation on the monitored user, tap the BLF list key to barge in and ...
Page 189: Call Recording
Advanced Phone Features According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key. Once any DSS key is seized, the IP phone will skip to configure the next DSS key. You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call.
Page 190 User Guide for CP960 IP Pho When calls are muted  During an attended transfer  During a conference call  is not available: When there are no connected calls on your phone  When you place a new call (to transfer or to conference) ...
Page 191 Advanced Phone Features (Optional.) Tap to set a mark. The icon changes to , the number will increase if you set more marks. And there is a red flag on this moment when playing the recorded file. If you hold the call while recording, only you are recorded. If you mute the call while recording, only the callee is recorded.
Page 192: Call Recording (Server Side)
User Guide for CP960 IP Pho Call Recording (Server Side) You can record calls by tapping a record key on the phone. The CP960 IP phone supports record and URL record. Two ways of call recording: Record: The phone sends a SIP INFO message containing a specific header “Record: on/off”...
Page 193 Advanced Phone Features Tap URL Record in the pop-up dialog box. (Optional.) Enter the string that will appear on the touch screen in the Label field. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the URL Record field. to accept the change or to cancel.
Page 194: Hot Desking
You can use hot desking on the CP960 IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance.
Page 195 Advanced Phone Features (Optional.) Enter the string that will appear on the touch screen in the Label field. to accept the change or to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key. To use hot desking: Tap the hot desking key from the DSS key screen.
Page 196: Intercom
User Guide for CP960 IP Pho Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can tap the intercom key to automatically connect with a preconfigured target extension for outgoing intercom calls, and the target extension will automatically answer incoming intercom calls by default.
Page 197: Incoming Intercom Calls
Intercom key is configurable via web user interface at the path DSSKey->Line Key. Incoming Intercom Calls The CP960 IP phone supports automatically answering an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
Page 198: Using Intercom Feature On The Phone
User Guide for CP960 IP Pho To configure intercom features via phone user interface: Tap Settings from the Home screen. Tap Intercom from the Features block. Make the desired changes. to accept the change or to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom.
Page 199: Multicast Paging
You can specify up to 31 multicast listening addresses and channel(s) . The following describes 31 paging channels: 0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old  firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel.
Page 200 User Guide for CP960 IP Pho Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 10. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30.
Page 201 Advanced Phone Features To configure paging list via phone user interface: Tap the paging list key from the DSS key screen. If the paging list key is not configured, you can also tap Settings from the Home screen. Then tap Paging List from the Features block to configure the paging list. after the desired paging group.
Page 202 User Guide for CP960 IP Pho Tap Delete. Tap OK to accept the change or Cancel to cancel. If you want to delete all paging groups, you can tap on the top-right of the touch screen. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface.
Page 203: Receiving Rtp Stream
Advanced Phone Features Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channel(s) that the phone listens to on the network. Note RTP stream is listened in the hands-free (speakerphone) mode by default.
Page 204: Using Multicast Paging
User Guide for CP960 IP Pho Select the desired channel to listen from the pull-down list of Channel. The default channel is 0. Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest.
Page 205 Advanced Phone Features The following figure shows a multicast RTP session on the phone: Your can do the following: Tap More->Hold to place the current multicast RTP session on hold.  The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session.
Page 206: Music On Hold
User Guide for CP960 IP Pho Your can do the following: Tap More->Hold to place the current multicast RTP session on hold.  The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, tap or tap More->Resume.
Page 207 Advanced Phone Features Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. Click Confirm to accept the change. When you place a call on hold, music will be played to the held party. For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Note Music on hold server is configurable via web user interface only.
Page 208: Shared Call Appearance (Sca)
User Guide for CP960 IP Pho Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon.
Page 209: Configuring Sca Feature On The Ip Phone
Advanced Phone Features Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
Page 210 User Guide for CP960 IP Pho Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603. Click on Advanced, and then select Share Call Appearance from the pull-down list of Shared Line.
Page 211 Advanced Phone Features The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
Page 212 User Guide for CP960 IP Pho To configure the shared line settings and the number of line key on phone B via web user interface: Register the alternate account 4603_1. (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Share Call Appearance from the pull-down list of Shared Line.
Page 213 Advanced Phone Features The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring a Private Hold Key Public hold allows any shared line to retrieve the held call.
Page 214: Using Sca Feature On The Ip Phone
Using SCA Feature on the IP Phone This section provides you with detailed information on using the CP960 IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key icon...
Page 215 Advanced Phone Features which associates with a shared line will change. For more information on line key icon, refer to Icon Instructions on page 15. You can do the following using the IP phone in a SCA Hybrid Key System scenario: Place calls ...
Page 216 User Guide for CP960 IP Pho Do one of the following on phone A or phone B: Tap the line key 1 or tap Answer on phone A. The icon indicators of the line key 1 on phone A and phone B will become and stay solid.
Page 217: Placing A Call On Hold
Advanced Phone Features The icon indicators of the line key 2 on phone A and phone B will become and stay solid indicating that there is an active call on the line key 2. Meanwhile, the icon indicators of the line key 1 phone A and phone B will become and stay solid indicating that there is the held call on the line key 1.
Page 218: Retrieving A Held Call
User Guide for CP960 IP Pho Tap private hold key on phone A when there is an active call on the shared line. The icon indicators of line key 1 on phone A will become when the shared line call is placed on private hold.
Page 219 Advanced Phone Features Long tap the desired line key. Tap More->Retrieve to retrieve the call. The conversation is established between phone B and phone C, phone A disconnects the call. And the line key icon on phone A and phone B will become To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A).
Page 220 User Guide for CP960 IP Pho Barging In an Active Call To interrupt the active call on the shared line: If phone A has only one active call, do the following: Long tap the desired line key on phone B.
Page 221 Advanced Phone Features To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: Long tap the desired line key on phone B. Tap CallPull. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: Long tap the desired line key on phone B.
Page 222: Message
User Guide for CP960 IP Pho Message Voice Mail You can leave voice mails for someone else using the CP960 IP phone. You can also access the voice mails that are stored in the voice mailbox. Note Voice mail is not available on all servers and differs from different servers. Contact your system administrator for more information.
Page 223 Advanced Phone Features Enter the voice mail access code (e.g., *88) in the desired account field. to accept the change or to cancel. Note Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. Listening to Voice Mails To listen to voice mails: When the touch screen prompts that the phone receives a new voice mail, tap Connect to...
Page 224: Message Waiting Indicator (Mwi)
You can tap the account to listen to voice mails. Message Waiting Indicator (MWI) The CP960 IP phone supports MWI when receiving a new voice mail. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in two ways: a warning tone and an indicator message (including a voice mail icon) on the touch screen.
Page 225 Advanced Phone Features The MWI subscription parameters you need to know: Options Description Enable or disable a subscription for MWI service. Subscribe for MWI Period of MWI subscription. The IP phone sends a refresh MWI Subscription Period SUBSCRIBE request before initial subscription expires. Enable or disable a subscription to the voice mail number for MWI service.
Page 226 User Guide for CP960 IP Pho Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail.
Page 227: Connecting Bluetooth Devices And Pc
Connecting Bluetooth Devices and PC Connecting a Mobile Phone Using Bluetooth The CP960 IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.
Page 228 User Guide for CP960 IP Pho Turn on Bluetooth. The IP phone scans the available Bluetooth device automatically. After scanning, the touch screen displays the Bluetooth device information (device type and device name). The touch screen displays the Bluetooth icon.
Page 229: Pairing And Connecting The Bluetooth-Enabled Mobile Phone
Connecting Bluetooth Devices and PC Pairing and Connecting the Bluetooth-Enabled Mobile Phone You can pair up to countless mobile phones with your IP phone; however, only one mobile phone can be connected at a time. After connection, the IP phone will automatically find an available line key and assign the line key for Mobile Account.
Page 230: Making/Receiving A Mobile Call On The Ip Phone
User Guide for CP960 IP Pho The Bluetooth icon will display on the status bar. And the IP phone automatically assigns a Mobile Account key. For more information on how to configure the Mobile Account key, refer to Mobile Account page 113.
Page 231: Using Your Ip Phone As Bluetooth Speaker
Connecting Bluetooth Devices and PC Turn on Phone audio. to accept the change or to cancel. Using Your IP Phone as Bluetooth Speaker You can enable the media audio feature to use the IP phone as a Bluetooth speaker for music played on your mobile phone.
Page 232: Renaming The Paired Bluetooth Device
User Guide for CP960 IP Pho to accept the change or to cancel. Renaming the Paired Bluetooth Device To rename the paired Bluetooth device: Pair and connect the Bluetooth-Enabled mobile phone. after the connected mobile phone name. Enter the desired device name in the Rename field.
Page 233: Editing Device Information
The IP phone will be visible to all Bluetooth devices nearby. Editing Device Information To edit device information via phone user interface: Activate the Bluetooth mode. Tap Edit My Device Information. Enter the desired name in the Device Name field. The default device name is “Yealink-CP960”.
Page 234: Disconnecting The Bluetooth Device
User Guide for CP960 IP Pho to accept the change or to cancel. You should make your IP phone discoverable first, and then the pre-configured Bluetooth device name will display in scanning list of other device. Disconnecting the Bluetooth Device...
Page 235: Connecting A Pc Using A Usb Cable
Merge the calls on you IP phone, the PC and connected mobile phone into to a hybrid UC  conference. For more information, refer to Creating a Hybrid UC Conference on page 167. Answer calls from other IP phones.  You can install .a softphone (e.g., Yealink VC Desktop) on PC to make IP calls. Note...
Page 236: Connecting The Pc Audio
User Guide for CP960 IP Pho Connecting the PC Audio You can connect the PC when your IP phone is idle, when you have a call or conference call, or when you are placing a call. After connection, you can use the IP phone to play audio from calls, and from media including music and videos.
Page 237: Managing The Pc Audio
Connecting Bluetooth Devices and PC The original call or conference call is placed on hold. The PC audio plays through your IP phone’s speaker. To connect the PC audio when you are placing a call: Connect the PC to the IP phone. The dialing is canceled.
Page 238 User Guide for CP960 IP Pho Adjust the volume of the PC audio. Placing the PC Audio on Hold When you place the PC audio on hold, you cannot hear any audio associated with the PC on your IP phone.
Page 239: Setting The Ip Phone As Pc Audio Device
IP phone as your microphone. The following takes setting the IP phone as PC audio input and output device via Yealink VC Desktop as example. If you do not have the Yealink VC Desktop application, download the...
Page 240: Removing The Pc Audio
User Guide for CP960 IP Pho To set the IP phone as PC audio device via the Yealink VC Desktop: Click ->Device. Select 扬声器 (SIP-CP960) from the pull-down list of Speaker. Select 麦克风 (SIP-CP960) from the pull-down list of Microphone.
Page 241: Using The Cp Wired Expansion Mic Cpe90
Using the CP Wired Expansion Mic CPE90 Using the CP Wired Expansion Mic CPE90 This chapter provides basic operating instructions for the wired expansion microphone CPE90. Topics include: Placing the CPE90  Muting or Unmuting the CPE90  CPE90 LED Instructions ...
Page 242: Cpe90 Led Instructions
User Guide for CP960 IP Pho CPE90 LED Instructions Mute button indicators LED on the wired expansion microphone CPE90: LED Status Description Solid red The phone is muted. Flashing red The phone is ringing. The phone is placing a call.
Page 243: Using The Cp Wireless Expansion Mic Cpw90
Using the CP Wireless Expansion Mic CPW90 Using the CP Wireless Expansion Mic CPW90 This chapter provides basic operating instructions for the wireless expansion microphone CPW90. Topics include: Placing the CPW90  Turning the CPW90  Registering/Unregistering the CPW90  Muting or Unmuting the CPW90 ...
Page 244: Turning The Cpw90 On Or Off
3 seconds and then goes out. Registering/Unregistering the CPW90 The Yealink CPW90 is a CP Wireless Expansion Mic which works as an audio input device for CP960 IP phone. It features superior audio technology and supports 360-degree voice pickup range at a radius of up to 10 feet (3 meters) without any wiring troubles.
Page 245 Using the CP Wireless Expansion Mic CPW90 to search for CPW90. Turn on the CPW90. The CPW90 will enter the registration mode automatically. And the mute indicator LED on the CPW90 fast flashes yellow. The CPW90 registers with the IP phone automatically. If the registration is successful, the mute indicator LED on the CPW90 goes out and the touch screen of IP phone prompts the CPW90 information: battery, work time and standby time.
Page 246: Muting Or Unmuting The Cpw90
User Guide for CP960 IP Pho to search for CPW90. Put the CPW90 on the charging cradle and make sure it is charging. Long tap on the CPW90 for 5 seconds. The CPW90 enters the registration mode. And the mute indicator LED on the CPW90 fast flashes yellow.
Page 247: Finding The Cpw90
Using the CP Wireless Expansion Mic CPW90 Standby Time (estimated standby time)  Work Time(estimated working time)  To view the CPW90 information on the IP phone: Tap Settings from Home screen. Tap Wireless Microphone from Basic block. Tap Detail from the desired microphone block. Finding the CPW90 You can find the CPW90 which has registered with the IP phone.
Page 248: Cpw90 Led Instructions
The CPW90 has registered with the phone, but the CPW90 is out of range. Slowly flashing yellow The CPW90 has registered with the phone, but the CP960 is turned off. Flashing red and The phone is searching for the CPW90 which has registered green alternately with it.
Page 249: Cpw90 Working Frequency
Using the CP Wireless Expansion Mic CPW90 LED Status Description Solid green The CPW90 is fully charged. Solid red The CPW90 is being charged. Fast flashing red 3 times The battery capacity is too low to turn on the CPW90. and then off Slowly flashing red The battery capacity is less than 10%.
Page 250 User Guide for CP960 IP Pho RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil Japan 1914.624 1916.352 1918.080 1919.808 1921.536 1923.264 1924.992 1926.720 1928.448 1787.616 1789.344 1791.072...
Page 251: Appendix A - Time Zones
Appendix A – Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana),...
Page 252 User Guide for CP960 IP Pho Time Zone Time Zone Name Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...
Page 253: Index
Index Index Clock Conference Configuration Screen About This Guide Configuring an Access URL Account Management Configuring the BLF Feature on the Phone Account Registration Activating/Deactivating the Bluetooth Mode Configuring the Intercom Feature on the Phone Adding a Contact to the Blacklist Configuring SCA Feature on the IP Phone Adding Contacts Adding Groups...
Page 254 User Guide for CP960 IP Pho Multiple Line Keys per Account Muting or Unmuting the CPE90 Feature Status Icons Muting or Unmuting the CPW90 Forwarding Incoming Calls Muting or Unmuting the Microphone Finding the CPW90 Music on Hold FWD International...
Page 255 Setting a Home Page Setting the IP Phone as PC Audio Device Setting the IP Phone as PC Audio Device via Setting the IP Phone as PC Audio Device via Yealink VC Desktop Shared Call Appearance (SCA) Silencing an Incoming Call Silent Mode...

Yealink CP960 User Manual

About this Guide

Table of Contents

Overview

Getting Started

Customizing Your Phone

System Applications

Basic Phone Features

Advanced Phone Features

Connecting Bluetooth Devices and PC

Using the CP Wired Expansion MIC CPE90

Using the CP Wireless Expansion MIC CPW90

Appendix A - Time Zones

Index

Quick Links

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Summary of Contents for Yealink CP960