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Table of Contents
Related Manuals for Yealink CP960
Summary of Contents for Yealink CP960
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Page 2: Table Of Contents
Before You Begin Related Documentation Summary of Changes Changes for Release V85, Guide Version V85.1 Getting Started Hardware Overview CP960 Hardware Mute Touch Key LED Indicators Screen and Icons Control Center and Notification Center Idle Screen The Home Screen The Dsskey Screen... - Page 3 Yealink CP960 User Guide Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb (DND) Enabling DND Disabling DND Ending Calls Redialing a Call Automatically Call Muting and Unmuting Keep Mute Holding and Resuming Calls...
- Page 4 Table of Contents Sending a Paging by a Multicast Paging Key Setting a Paging List Key Setting a Paging Group Sending Pages by a Paging List Key Deleting a Paging Group Receiving Multicast Paging Managing a Paging Call Advanced Call Features Using Call Completion Call Pickup Picking up a Call Directly...
- Page 5 Yealink CP960 User Guide Retrieving a Held Call on a Shared Line Barging in an Active Call on a Shared Line Pulling a Shared Call on a Shared Line Intercom State Indicator of the Intercom key Placing an Intercom Call...
- Page 6 Table of Contents Saving a History Record to Local Directory Saving a History Record to Blacklist Deleting History Records Deleting a Call Record Deleting All Call Records Disabling History Record System Applications Recorder Recording Audio Playing a Recorded Call Pause/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback Copying Recorded Audio to USB Flash Drive...
- Page 7 Yealink CP960 User Guide Changing the Time and Date Format Phone Lock Setting the Phone Lock Setting a Phone Lock Key Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN Line Keys Assigning Functionality to a Line Key...
- Page 8 Table of Contents Using CP960 Star Connection Feature State Indicator of CP960 Star Connection Configuring the Master Phone Setting Up a Star Connection Group Sending Broadcast from Master Phone Removing a Slave Phone Dissolving a Star Connection Group Finding a Slave Phone...
- Page 9 Yealink CP960 User Guide Basic Call Features Conference Recording Using a USB Flash Drive Unavailable Features for PSTN Maintaining Your Phone Investigating Warnings Clearing Warning Icon Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration...
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Page 10: Before You Begin
You can view more types of documents to make the phone to perform more functions. The following types of related documents are available on each support page on Yealink support page: Release Notes, which details bug fixes and feature enhancements when an update is released. -
Page 11: Getting Started
Before you use your phone, take some time to get familiar with its features and user interface. Topics Hardware Overview Screen and Icons Navigating Menus and Fields Entering Information Hardware Overview Understanding the phone hardware helps you easily use the phone's features. Topics CP960 Hardware Mute Touch Key LED Indicators CP960 Hardware... -
Page 12: Mute Touch Key Led Indicators
Allow you to connect an optional USB flash drive, CPW90 charging cradle or expan- USB Ports sion PSTN box(es). Allows you to connect a PC and turn CP960 into an external speaker and microphone Micro USB Port for your PC. -
Page 13: Screen And Icons
Getting Started LED Status Description The phone is initializing. Solid red The phone is muted. Flashing red The phone is ringing. The phone is placing a call. Solid green There is an active call on the phone. The phone is powered off. The phone is idle. - Page 14 Yealink CP960 User Guide Name Description Time and date Display the phone’s time and date. • Indicate the number of the connected wireless microphones. • Tap to enter the wireless microphone settings screen. Backlight Slider Drag the slider to adjust the screen brightness quickly.
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Page 15: Idle Screen
Getting Started Name Description Tap the desired notification message to view the details. Swipe left or right to delete a specific notification. Notification Center Tap clear to delete all notifications. Swipe up from the bottom of the screen or tap the Home touch key to exit this screen. Idle Screen Your phone supports two idle screens by default. -
Page 16: The Dsskey Screen
Yealink CP960 User Guide Name Description Digital Clock Widget Displays the phone’s time and date. Wallpaper Shows the specified wallpaper, which can be customized. Settings Tap to access phone settings and features. Browser Tap to present and explore content on the World Wide Web. -
Page 17: Calls Screen
Getting Started Calls Screen All of your active and held calls are displayed on the calls screen. When there is an active call and a held call, the calls screen is shown below: Icons in the Status Bar The icons in the status bar help you easily get the current phone status, such as call and message status. Icons Description Icons... -
Page 18: Line Key Icons
Yealink CP960 User Guide Line Key Icons By viewing the line key icons, you can easily get the function of the line key. Icon indicator (associated with line key features): Icons Description Icons Description Hold Voice Mail Forward DPickup Group Pick Up... -
Page 19: Navigating Menus And Fields
Getting Started Icons Description Icons Description Intercom failed state Navigating Menus and Fields You can use different gestures on the touch screen to perform various operations. Procedure 1. To operate your phone using gestures, follow these tips: Gesture Action Touch an item on the screen with your finger, and then lift your finger. Touch an item for about 2 seconds without lifting your finger from the screen till an action Long Tap occurs. -
Page 20: English (Uk) Input Method
Yealink CP960 User Guide If you want to Action Position the cursor. Tap to the position. 1. Long tap the entered character(s). 2. Do one of the following: Select all characters. • Tap on the top of the phone screen. - Page 21 Getting Started Item Description Next Key Tap to go to the next field. Done Tap to confirm the settings. Label automatically to identify the context-sensitive features. Send Tap to dial out the number. Go Key Tap to browse the web page. •...
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Page 22: Google Pinyin Input Method
Yealink CP960 User Guide Item Description Tap to switch to the lowercase input mode. Tap to switch to the symbolic input mode. to switch to the symbolic input mode. Item Description • Tap to enter special characters. Special Characters • Long tap a key then slide to choose one of the options to enter an altern- ate character. -
Page 23: Using The Dial Pad
Getting Started Related Topic Changing the Input Method Using the Dial Pad You can use the dial pad to enter data. The dial pad only provides digit keys, # key, and * key. You can tap to switch to the onscreen keyboard. Related Topic Using the Onscreen Keyboard... -
Page 24: Call Features
Call Features Call Features You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features. Topics Placing Calls Answering Calls Disabling Call Waiting Silencing or Rejecting Incoming Calls Ending Calls Redialing a Call Automatically... -
Page 25: Placing A Call With A Speed Dial Key
Yealink CP960 User Guide Procedure 1. Select More > New Call. 2. Enter the desired number or select a contact. 3. Select Send. Placing a Call with a Speed Dial Key You can quickly dial a number by using a Speed Dial key. -
Page 26: Dialing A Hotline Number
Call Features Dialing a Hotline Number When the phone is off-hook, it will dial out the hotline number automatically after the designated delay time. Procedure 1. Navigate to Settings > Features > Hot Line. 2. Do one of the following: Enter the desired number in the Number field. - Page 27 Yealink CP960 User Guide 4. (Optional.) Turn on Send Anonymous Code. 5. (Optional.) Enter the anonymous call on code and off code respectively. 6. Select 7. Place a call. The callee is prompted with an incoming call from anonymity. If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls from an anonymous number.
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Page 28: Answering Calls
Call Features Answering Calls When you receive a call, you can choose to answer it manually or automatically. Topics Answering a Call Answering a Call When in a Call Answering a Call Automatically Answering a Call When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the incoming call. -
Page 29: Disabling Call Waiting
Yealink CP960 User Guide Disabling Call Waiting If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected auto- matically. Before You Begin Check with your system administrator if the call waiting off code is required. If required, get it from your system administrator. -
Page 30: Rejecting A Call Manually
Call Features Rejecting a Call Manually You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the Received Calls list in your History list. Procedure 1. Select Reject. Rejecting Anonymous Calls You can reject incoming calls from the callers who have hidden their identities. -
Page 31: Disabling Dnd
Yealink CP960 User Guide When DND is enabled, the phone prompts “DND mode is enabled” and the DND icon appears in the status bar. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls. -
Page 32: Call Muting And Unmuting
Call Features The phone screen displays the redial times and interval. The phone will retry as many times as configured until the callee answers the call. Call Muting and Unmuting You can mute the microphone during an active call so that the other party cannot hear you. Procedure 1. -
Page 33: Holding A Call
Yealink CP960 User Guide Holding a Call You can place an active call on hold on your phone. Procedure 1. Select More > Hold during a call. Note : When you have multiple calls on the phone and the current call is held, you can select... -
Page 34: Forwarding An Incoming Call Manually
Call Features 1. Navigate to Settings > Features > Call Forward. 2. Select the desired forwarding type. Always Forward: Forwards all incoming calls. Busy Forward: Forwards incoming calls when you’re in a call. No Answer Forward: Forwards all unanswered incoming calls. 3. -
Page 35: Transferring Calls
Yealink CP960 User Guide 1. Select 2. Tap after the desired contact. 3. Edit the contact information. 4. Enter a contact’s number you want to divert the call to in the Auto Divert field. 5. Select Transferring Calls During a call, you can transfer the call to another contact. -
Page 36: Performing A Semi-Attended/Attended Transfer
Local Conference Network Conference Local Conference The CP960 phone supports up to five parties (including yourself) in a conference call. There are three ways to create a conference: Initiating a conference by dialing multiple numbers. Initiating a conference by inviting participants. -
Page 37: Initiating A Conference By Dialing Multiple Numbers
Yealink CP960 User Guide Topics Initiating a Conference by Dialing Multiple Numbers Initiating a Conference by Inviting Participants Merging Multiple Calls into a Conference Call Creating a Hybrid UC Conference Holding/Resuming a Conference Call Muting/Unmuting a Conference Call Splitting a Conference Call... -
Page 38: Initiating A Conference By Inviting Participants
Call Features 4. Repeat the step 3 until you add all intended parties. 5. Select to call all intended parties at the same time. The conference is set up after the intended parties answer the call. Note : The value under the icon indicates the number of parties you have added and the maximum number of the parties you can add. -
Page 39: Merging Multiple Calls Into A Conference Call
Yealink CP960 User Guide Select , select the desired contact to dial out. Select , select the desired history record to dial out. Select Call multiple members? Click here >>. Enter the number or select the contact, and then select Add members to add multiple members. -
Page 40: Holding/Resuming A Conference Call
Call Features Before You Begin Make sure you have an active PC audio and connected a mobile phone to your phone. Procedure 1. Select Invite or select one of the empty round space. 2. Do the following to place a mobile call over Bluetooth on the phone. a. -
Page 41: Managing The Conference Participants
Yealink CP960 User Guide Managing the Conference Participants During the conference, you can manage the participants to make the conference more flexible. You can manage conference participants in the following ways: Mute a participant. Hold a participant Remove a participant from the conference... -
Page 42: Call Recording
Call Features above. Contact your system administrator for more information. Call Recording You can record up to 12 hours in one file. By default, the recorded files are saved in the internal SD card. You can connect a USB flash drive to your phone, and save the recorded audio to the connected USB flash drive. Topics Recording a Call Recording a Conference... -
Page 43: Setting A Mark When Recording A Call
Yealink CP960 User Guide ded in the same file. When the conference call is resumed, recording of the conference resumes. If one of the participants mutes the conference call, only that participant is not recorded. Related Topics Recording a Call Setting a Mark When Recording a Call You can set a mark when recording a call to mark the special moment. -
Page 44: Multicast Paging
The phone supports the following 31 channels: 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel. -
Page 45: Sending A Paging By A Multicast Paging Key
Yealink CP960 User Guide 7. Enter the desired channel between 0 and 30 in the Channel field. 8. Select : By default, you can drag the line key to the Edit field to set it. Sending a Paging by a Multicast Paging Key You can send a paging by using the Multicast Paging key when the phone is idle. -
Page 46: Setting A Paging Group
Call Features Setting a Paging Group You can edit the information of the paging group. Before You Begin A Paging List key is set in advance. Get the multicast IP address and port number from your system administrator. Procedure 1. Tap the Paging List key when the phone is idle. 2. -
Page 47: Managing A Paging Call
Yealink CP960 User Guide When there is a voice call or a paging call in progress, the phone handles the new paging call differently according to the multicast listening settings configured by your system administrator. Managing a Paging Call During a paging call, you can manage it manually at any time. -
Page 48: Advanced Call Features
Advanced Call Features Advanced Call Features You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features. Topics Using Call Completion Call Pickup Call Park Busy Lamp Field (BLF) BLF List Shared Line Intercom... -
Page 49: Picking Up A Call Directly
Yealink CP960 User Guide Check with your system administrator to find out if this feature is available on your phone. Topics Picking up a Call Directly Picking up a Group Call Directly Picking up a Call with a Pick Up Key... -
Page 50: Picking Up A Call With A Group Pickup Key
Advanced Call Features Before You Begin Ask your system administrator for the directed call pickup code. Procedure 1. Navigate to Settings > Features > Dsskey. 2. Select the desired line key. 3. Select Key Event from the Type field. 4. Select DPickup from the Key Type field. 5. -
Page 51: Configuring A Call Park Key
Yealink CP960 User Guide Topics Configuring a Call Park Key Using Call Park Feature Configuring a Call Park Key You need to set a call park key to park an active call. Before You Begin You should get the call park code from your system administrator. -
Page 52: State Indicator Of Remote Line By Blf Key
Advanced Call Features State Indicator of Remote Line by BLF Key You can get the monitored line's status by viewing the icon indicator of the BLF key. Icons Description Icons Description The monitored line is idle The monitored line is ringing. (Flashing) The monitored line is busy or in a The monitored line is dialing... -
Page 53: Picking Up A Remote Call By Blf Key
Yealink CP960 User Guide 5. Do one of the following: (Optional.) Enter the string that will appear on the phone screen in the Label field. Enter the phone number or the extension you want to monitor in the Value field. -
Page 54: Blf List
Advanced Call Features Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer. Procedure 1. During a call, select More > Dsskey. 2. Tap the BLF key of the monitored user which you want to transfer this call to. The phone will dial out the number of the monitored line. -
Page 55: Visual Alert For Blf Parked Call Monitor
Yealink CP960 User Guide Visual Alert for BLF Parked Call Monitor Your system administrator can configure your phone to display the call information when the specified monitored line receives an incoming call. You can select to retrieve the call parked to the monitored line, place a call to the monitored line, place a new call or go back to the idle screen. -
Page 56: Transferring A Call By Blf List Key
Advanced Call Features Procedure 1. Tap the BLF List key to pick up the call for the monitored line directly. Transferring a Call by BLF List Key When there is already an active call on the IP phones, you can transfer the active call to the monitored user by tap- ping the BLF List key. -
Page 57: Barging In An Active Call By Blf List Key
Shared Line Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line. -
Page 58: Placing Calls On A Shared Line
Advanced Call Features Placing Calls on a Shared Line You can place one or multiple calls on a shared line. The phone places a call on the first shared line key automatically. You can select the desired shared line key first and place a call using this key. -
Page 59: Barging In An Active Call On A Shared Line
Yealink CP960 User Guide There is at least one call placed on public hold on the shared line. Procedure 1. Do one of the following: Select Long tap the desired line key. Select More > Retrieve to retrieve the call. -
Page 60: Intercom
Advanced Call Features 2. Select CallPull to pull the call. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an active call. -
Page 61: Picking Up An Incoming Call Of The Target Extension
Yealink CP960 User Guide Enter the target extension number in the Value field. Select and select the desired contact. 6. Select 7. Tap the Intercom key to place an intercom call. Edit : By default, you can drag the line key to the field to set it. -
Page 62: Voice Mail
Advanced Call Features Intercom Barge Intercom Barge allows the phone to automatically answer an incoming intercom call while an active call is in pro- gress. The active call will be placed on hold. If you disable this feature, the phone will handle an incoming intercom call like a normal incoming call while there is already an active call on the phone. -
Page 63: Using The Hot Desking
Yealink CP960 User Guide Procedure 1. Select to launch Message. 2. Select View Voice Mail. The phone screen displays the amount of new and old voice mails. You can tap the account to listen to voice mails. Connect : When The phone prompts that the phone receives a new voice mail, you can select to dial out the voice mail access code directly. -
Page 64: Directory
Directory Directory The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Directory Blacklist Remote Phone Book Local Directory You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a con- tact. -
Page 65: Deleting Contact Groups
Yealink CP960 User Guide Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Navigate to > Local Directory. 2. Select after the desired group and then select Delete. -
Page 66: Deleting A Contact
Directory 1. Select 2. If you want to edit a contact from the specified contact group, select Local Directory to select the desired con- tact group. 3. Select after the desired contact. 4. Edit the contact information. 5. Select Deleting a Contact You can delete any contact from the Local Directory. -
Page 67: Blacklist
Yealink CP960 User Guide Procedure 1. Select 2. Do one of the following: Select Enter your search criteria in the search field. Select the desired letter (for example, T) along the right side to jump to contacts whose names start with T or t. -
Page 68: Viewing Blacklist Contacts
Directory Viewing Blacklist Contacts You can view the blacklist contacts from the Blacklist on your phone. Procedure 1. Navigate to > Local Directory > Blacklist. Editing a Blacklist Contact You can update your blacklist contacts' information. Procedure 1. Navigate to >... -
Page 69: Remote Phone Book
Yealink CP960 User Guide Procedure 1. Navigate to > Local Directory > Blacklist. 2. Tap after the desired contact. 3. Select Local Directory from the Group field. 4. Tap Remote Phone Book If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate directory directly from your phone. -
Page 70: Saving A Remote Phone Book Contact To The Blacklist
Directory Saving a Remote Phone Book Contact to the Blacklist You can save any remote phone book contact to the Blacklist on the phone, to prevent this contact from calling you. Procedure 1. Select > Local Directory > Remote Phone Book. 2. -
Page 71: Call History
Call History Call History The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds 100 entries. Topics Call History Icons Viewing History Records Saving a History Record to Local Directory Saving a History Record to Blacklist Deleting History Records Disabling History Record Call History Icons... -
Page 72: Deleting History Records
Yealink CP960 User Guide 3. Select > Blacklist. 4. Edit the contact information. 5. Select Deleting History Records You can delete one or all call records from the call history list. Topics Deleting a Call Record Deleting All Call Records Deleting a Call Record You can delete any call record from the call history list. -
Page 73: System Applications
Note : For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your phone on Yealink Support Procedure 1. Tap to launch the Recorder. -
Page 74: Playing A Recorded Call
Yealink CP960 User Guide Playing a Recorded Call You can browse and play back the recordings on your phone. The recorded calls saved in "*.aac" format and include a date & time stamp and the other party’s number/IP address/name (or the first person’s number/IP address/name you called), for example, 20170515-1452-Tom was created on May 15, 2017, at 14:52 and you have a call with Tom. -
Page 75: Copying All Recorded Audio To Usb Flash Drive
System Applications 1. Tap to launch the Recorder application. 2. Tap after the desired recorded audio. 3. Tap Copy to USB. If the recorded audio is copied successfully, the phone screen will prompt “Copy successfully”. The prompt “XX Copied” (XX indicates the date when the recorded audio is copied to the USB flash drive) appears under the corresponding recorded audio. -
Page 76: Deleting A Recording
Yealink CP960 User Guide Deleting a Recording You can delete local recordings or call recordings from Recorder. The local recording is named with a prefix “record@” and date & time stamp, while the call recordings are named with the date & time stamp. -
Page 77: Browser
System Applications Browser The use of Browser is similar to PC's web browser, which allows you to browse web pages, set bookmarks, set home pages, clear history records, and so on. Topics Browsing a Web Page Managing Bookmarks Setting a Home Page Clearing the Navigation History Modifying the Browser Settings Browsing a Web Page... -
Page 78: Accessing A Web Page From The Bookmarks Library
Yealink CP960 User Guide 4. Edit the details of your bookmark. 5. Tap OK. The web page is added to the BOOKMARKS Library. Accessing a Web Page from the Bookmarks Library You can quickly visit the web page from the Bookmarks Library. -
Page 79: Editing A Bookmark
System Applications Editing a Bookmark You can edit the details of your bookmark for better recognition. Procedure 1. Tap to launch the Browser. 2. Tap > to access the BOOKMARKS list. A list of web pages that you've bookmarked will appear. 3. -
Page 80: Clearing The Navigation History
Yealink CP960 User Guide 3. Tap the web page you want to set as the home page in the pop-up dialog box. : You can also long tap a web page in BOOKMARKS list and then tap Set as homepage Clearing the Navigation History You can periodically clear your navigation history to protect your privacy and prevent information disclosure. -
Page 81: Customizing Your Phone
Customizing Your Phone Customizing Your Phone You can make your phone more personalized by customizing various settings. Topics Changing the Administrator Password Wallpaper Screen Saver Changing the Screen Backlight and Time Changing the Language Changing the Input Method Time & Date Phone Lock Line Keys Changing the Administrator Password... -
Page 82: Screen Saver
Yealink CP960 User Guide Screen Saver The screen saver starts automatically when your phone has been idle for the preset waiting time. You can stop the screen saver by touching the screen or tapping any key. Topics Changing the Waiting Time for Screen Saver... - Page 83 Customizing Your Phone Always On: Backlight is on permanently. 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is inactive after the des- ignated time. Procedure 1. Swipe down from the top of the screen. 2.
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Page 84: Changing The Language
Yealink CP960 User Guide Tap The intensity of the phone screen is changed to the lowest. : You can only change the screen intensity during phone activity on the control center. To change the backlight time, nav- igate to Settings >... -
Page 85: Setting The Time And Date Manually
Customizing Your Phone Setting the Time and Date Manually If your phone cannot obtain the time and date automatically, you can set it manually. Procedure 1. Navigate to Settings > Basic Settings > Time & Date > General. 2. Edit the date and time. 3. -
Page 86: Setting A Phone Lock Key
Yealink CP960 User Guide Setting a Phone Lock Key You have to set a phone lock key manually to lock your phone. Procedure 1. Navigate to Settings > Features > Dsskey. 2. Select the desired line key. 3. Select Key Event from the Type field. -
Page 87: Line Keys
Customizing Your Phone Line Keys Line keys allow you to quickly access features such as recall and speed dial. The line key can indicate the mon- itored status when the line keys are assigned with particular features, such as BLF. You can assign predefined functions to line keys. -
Page 88: Deleting A Line Key
Yealink CP960 User Guide Deleting a Line Key You can delete a line key when you no longer need the corresponding function. Procedure 1. Drag the desired line key to the Delete field. The phone prompts you to delete the DSS key or not. -
Page 89: Audio Settings
Audio Settings Audio Settings You can change the basic audio settings on your phone. Topics Adjusting the Volume Setting the Ring Tone Disabling the Key Tone Enabling Touch Tone Configuring Notification Sound Enabling Silent Mode Adjusting the Volume You can adjust the volume of the ringer, media, and audio during a call. Procedure 1. -
Page 90: Setting A Ring Tone For A Group
Yealink CP960 User Guide Setting a Ring Tone for a Group You can select a unique ring tone for various groups in your Local Directory. Note : You can only set a ring tone for a group that is added manually. -
Page 91: Enabling Silent Mode
Audio Settings Procedure 1. Navigate to Settings > Basic Settings > Sound. 2. Tap the desired notification sound from the Notification Sound field. 3. Select OK. Enabling Silent Mode If you turn on the silent mode, your phone won't produce a ring tone/key tone/touch sound/notification sound from phone's speaker. -
Page 92: Using Your Phone With Pc
Creating a Hybrid UC Conference. Answer calls from the softphone. : You can install a softphone (for example, Yealink VC Desktop) on PC to make calls. Topics Connecting the PC to the Phone Setting the Phone as PC Audio Device... -
Page 93: Setting The Phone As Pc Audio Device
Setting the Phone as PC Audio Device via PC Setting the Phone as PC Audio Device via Softphone When your PC is connected to the phone, you can set the phone as PC audio input and output device via the soft- phone, for example, Yealink VC Desktop. Procedure... -
Page 94: Setting The Phone As Pc Audio Device Via Pc
Using Your Phone with PC 1. In the top-left corner of the window, click the avatar icon to enter the settings window. 2. Click Device. 3. Select your phone from the drop-down menu of Speaker. 4. Select your phone from the drop-down menu of Microphone. 5. -
Page 95: Using The Cp Wireless Expansion Mic Cpw90
Using the CP Wireless Expansion Mic CPW90 The Yealink CPW90 is a CP Wireless Expansion Mic which works as an audio input device for CP960 phone. It fea- tures superior audio technology and supports 360-degree voice pickup range at a radius of up to 10 feet (3 meters) without any wiring troubles. -
Page 96: Registering The Cpw90
To ensure good voice quality of the calls on the IP phones, you can register CPW90 with the phone to use the CPW90 as the external audio input device. Note : If you buy CP960-WirelessMic, the CPW90 is registered with the phone by default. Procedure 1. Navigate to Settings > Basic Settings > Wireless Microphone. -
Page 97: Registering The Cpw90 With Another Phone
Using the CP Wireless Expansion Mic CPW90 Registering the CPW90 with another Phone When you no longer want to register with the current phone, you can register the CPW90 with another phone. CPW90 can only be registered with one phone at a time, if you register the CPW90 to another IP phones, the CPW90 will deregister from the previous phone automatically. -
Page 98: Idle Mode
Yealink CP960 User Guide The mute LED indicator glows solid green. And the icon disappears from the status bar of the phone. Idle Mode When the CPW90 registers with the phone successfully, the CPW90 enters the idle mode. You can tap the Mute key on the CPW90, the battery LED indicator on the CPW90 glows solid green for 3 seconds and then goes out. -
Page 99: Cpw90 Led Instructions
The CPW90 has registered with the phone, but the CPW90 is out of range. Slowly flashing yellow The CPW90 has registered with the phone, but the CP960 is turned off. Flashing red and The phone is searching for the CPW90 which has registered with it. - Page 100 Yealink CP960 User Guide RF Carrier Index (DECT tester Numbering) Freq (MHz) 1883.- 1885.248 1886.976 1888.704 1890.432 1892.160 1893.888 1895.616 4(F1) 1897.344 3(F2) 1899.072 2(F3) 1900.800 1(F4) 1902.528 0(F5) 1904.256 1905.984 1907.712 1909.440 1911.168 1912.896 1914.624 1916.352 1918.080 1919.808 1921.536 1923.264...
- Page 101 Using the CP Wireless Expansion Mic CPW90 RF Carrier Index (DECT tester Numbering) Freq (MHz) 1791.-...
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Page 102: Using Cp960 Star Connection Feature
Using CP960 Star Connection Feature Using CP960 Star Connection Feature You can deploy up to four CP960 phones in a star layout. In the star connection group, one phone acts as a master phone, while other phones act as the slave phones. -
Page 103: Sending Broadcast From Master Phone
Yealink CP960 User Guide Related Topic Sending Broadcast from Master Phone Sending Broadcast from Master Phone You can make the master phone send broadcast for waiting for other slave phones to join the star connection group. Procedure 1. Navigate to Settings > Advanced Settings (default password: admin) > CP Star Connection > Start Broad- cast. -
Page 104: Stop Finding A Slave Phone
3. Enter the PIN number displayed on the master phone. After reboot, the phone joins the star connection group successfully. The star connection name (for example, CP960-S1) is displayed on the idle screen, and a star connection icon appears in the status bar. -
Page 105: Finding A Master Phone
Yealink CP960 User Guide The phone prompts you to quit the star connection group or not. 4. Select OK. After reboot, the phone quits the star connection group successfully. Finding a Master Phone You can confirm the actual location of the master phone on any slave phone. -
Page 106: Connecting A Mobile Phone Using Bluetooth
Connecting a Mobile Phone Using Bluetooth Connecting a Mobile Phone Using Bluetooth Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range. You can pair and connect the Bluetooth-enabled mobile phone with your phone. - Page 107 Yealink CP960 User Guide Procedure 1. Navigate to Settings > Basic Settings > Bluetooth. 2. Select to search for the mobile phone. 3. Tap the desired Bluetooth-enabled mobile phone. 4. Select Pair on both mobile phone and phone. The connection will be completed successfully with a prompt appears under the Bluetooth-enabled mobile phone name.
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Page 108: Syncing The Mobile Contacts To The Phone
Connecting a Mobile Phone Using Bluetooth Syncing the Mobile Contacts to the Phone You can sync mobile contacts to your phone. Then you can view a contact without accessing your mobile phone. Note : Not all mobile phones support syncing the mobile contacts to phone. For more information, contact your system admin- istrator. -
Page 109: Configuring The Phone Audio Feature
Yealink CP960 User Guide Make sure that the Bluetooth-enabled mobile phone is paired and connected to your phone, and the phone audio feature is enabled. Procedure 1. Do the following on the phone: Place a call. Tap the Mobile Account line key first, and then place a call or multiple calls to the mobile con- tacts. -
Page 110: Disabling Bluetooth Device Discovery
Changing Your Phone's Bluetooth Name You can change the Bluetooth name for your phone to identify your phone to other Bluetooth devices. By default, the phone is identified as Yealink-CP960 by other Bluetooth devices. Before You Begin Make sure that the Bluetooth mode is activated. -
Page 111: Disconnecting The Bluetooth-Enabled Mobile Phone
Yealink CP960 User Guide 1. Do one of the following: Select Swipe down from the top of the screen, then long tap Bluetooth. Navigate to Settings > Basic Settings > Bluetooth. The phone screen shows the paired and connected Bluetooth device. -
Page 112: Wireless Network
Wireless Network Wireless Network The phone can be connected to the wireless network if Wi-Fi is available within the area. Note : Enabling Bluetooth may degrade your wireless network connection. For improved wireless network performance, you should disable Bluetooth when it is not in use. Topics Activating the Wi-Fi Mode Connecting to the Wireless Network... -
Page 113: Connecting To The Wireless Network Using Wi-Fi Protected Setup
Yealink CP960 User Guide 4. Enter the desired password in the Password field. 5. (Optional.) Tap to make the password visible. 6. Select Show advanced options to configure the HTTP proxy for the Browser. 7. Select Connect. Once the connection has completed successfully, the prompt “Connected” appears under the corresponding SSID. -
Page 114: Viewing The Wireless Network Information
Wireless Network 4. Tap the desired value from the Security field. If you select WEP or WPA/WPA2 PSK, enter the password. If you select 802.1x EAP, tap the desired value from the EAP method field, and enter additional information. 5. (Optional.) Tap to make the password visible. -
Page 115: Using Your Phone With Pstn Account
1. Insert the USB plug on the expansion PSTN box into the USB port on the phone. For the information on how to connect expansion PSTN box CPN10, refer to PSTN Box CPN10 quick start guide Yealink Technical Support page. -
Page 116: Configuring The Flash Time
Yealink CP960 User Guide 1. Navigate to Settings > Basic Settings > Country. 2. Select the desired country. 3. Select Configuring the Flash Time You can configure the flash time to adjust the length of time before a hook flash times out (or the call disconnects). -
Page 117: Recording Using A Usb Flash Drive
Using Your Phone with PSTN Account A hook flash is a quick off-hook/on-hook/off-hook cycle (just like picking up a handset, laying the handset down on the handset cradle, and then picking it up again). Then the active call will be placed on hold, you are allowed to place a new call and connect three parties in a con- ference. -
Page 118: Maintaining Your Phone
Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform. Topics Investigating Warnings Clearing Warning Icon Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration... -
Page 119: Rebooting Your Phone
Yealink CP960 User Guide The screen displays the network status information. Rebooting Your Phone The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to reboot your phone. Procedure 1. Navigate to Settings > Basic Settings > Reboot > Reboot. - Page 120 Maintaining Your Phone Procedure 1. Navigate to Settings > Basic Settings > Reset Local Config> Reset local settings. The phone prompts you to reset the local settings or not. 2. Select OK.
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Page 121: Appendix - Menu Structure
Appendix - Menu Structure Appendix - Menu Structure...