Yealink CP960 Quick Reference Manual

Yealink CP960

Basic Call Features:

Placing a Call

From the Home screen, do one of the following:
• Tap Dial, enter the Phone Number, and then tap
Send.
• Tap Directory/History, and then tap the desired Entry
to dial out.

Answering a Call

• Tap Answer while a call is ringing.

Ending a Call

• Tap End Call while on an active call.
Call Muting & Unmute
• Tap Mute on the touch screen or tap one the Mute Icons while on an active call. The mute icons/key will
illuminate solid red to indicate that the call has been muted. Repeat steps to unmute.
Call Hold & Resume
• Tap More -> Hold or More -> Resume to hold/resume a call.

Call Transfer

Blind Transfer - Send call directly without speaking to party.
1. Tap More -> Transfer during a call.
2. Enter the Number you would like to transfer to.
You can select a contact from the Directory/History.
3. Tap Transfer.
4. Tap Transfer from the prompt box.
Yealink CP960 - Quick Reference Guide
Attended Transfer - Speak to party prior to sending call.
1. Tap More -> Transfer during a call.
2. Enter the Number you would like to transfer to.
You can select a contact from the Directory/History.
3. Tap Transfer.
4. Tap Send from the prompt box.
5. Tap Transfer when ready to transfer after the
second party has answered.
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