Troubleshooting; Solutions; Troubleshooting Solutions - Motorola SURFboard SVG1501 Series User Manual

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If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SVG1501. Resetting the SVG1501 may take five to 30 minutes. Your service provider
may ask for the status of the lights as described in
Conditions.

Solutions

Problem
Power light is off
Cannot send or
receive data
8 • Troubleshooting
This document is uncontrolled pending incorporation in a Motorola CMS

Troubleshooting

Table 1 – Troubleshooting Solutions
Possible Solution
Check that the SVG1501 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
On the front panel, note the status of the LEDs and refer to
Panel LEDs and Error Conditions
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SVG1501 and wall outlet. Hand-tighten
if necessary.
Check the IP address. Follow the steps for verifying the IP address
for your system described in
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SVG1501
and the computer.
If a device is connected via the Ethernet port, verify connectivity by
checking the LINK LEDs on the rear panel.
Front-Panel LEDs and Error
to identify the error. If you have
Configuring TCP/IP. Call your service
Front-
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