Front-Panel Leds And Error Conditions - Motorola SURFboard SVG1501 Series User Manual

Problem
Wireless client(s)
cannot send or receive
data
Slow wireless
transmission speed
with WPA enabled

Front-Panel LEDs and Error Conditions

The SVG1501 front panel LEDs provide status information for the following error
conditions:
LED Status
POWER OFF
RECEIVE
FLASHING
SEND FLASHING
ONLINE FLASHING
8 • Troubleshooting
This document is uncontrolled pending incorporation in a Motorola CMS
Possible Solution
Perform the first four checks in "Cannot send or receive data."
Check the Security Mode setting on the Wireless Primary Network
Page:
•
If you enabled WPA and configured a passphrase on the SVG1501,
be sure each affected wireless client has the identical passphrase.
If this does not solve the problem, check whether the wireless
client supports WPA.
•
If you enabled WEP and configured a key on the SVG1501, be sure
each affected wireless client has the identical WEP key. If this
does not solve the problem, check whether the client's wireless
adapter supports the type of WEP key configured on the SVG1501.
•
To temporarily eliminate the Security Mode as a potential issue,
disable security.
After resolving your problem, be sure to re-enable wireless security.
•
On the Wireless Access Control Page, be sure the MAC address
for each affected wireless client is correctly listed.
On the Wireless Primary Network Page, check whether the WPA
Encryption type is TKIP. If all of your wireless clients support AES,
change the WPA Encryption to AES.
Table 2 – Front-Panel LEDs and Error Conditions
If, During Startup:
SVG1501 is not properly plugged
into the power outlet
Downstream receive channel
cannot be acquired
Upstream send channel cannot be
acquired
IP registration is unsuccessful
If, During Normal Operation:
The SVG1501 is unplugged
The downstream channel is lost
The upstream channel is lost
The IP registration is lost
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