Troubleshooting Rsgu3502 Connections - Motorola RSGu3502 User Manual

Connecting Your RSGu3502
10 Connecting Your RSGu3502
9 Turn on your computer. The Ethernet light on the RSGu3502 front panel should light.
10 Test your connection. Open a web browser and enter any website address (you can try
www.motorola.com). If you have DSL, you will need to enter your Username and Password ("WAN
Setup for PPPoE (DSL)" on page 17). If you can access the site, you have successfully installed your
residential gateway.
11 Repeat step four to connect additional devices using Ethernet cables.

Troubleshooting RSGu3502 Connections

If your test (STEP 10) is not successful, and you connect to the Internet using a:
Cable Modem — Turn your cable modem off again for at least 10 minutes. If this does not correct your prob-
lem, you may need to register your RSGu3502 with your cable provider. Please contact them to update your
information. Be sure to have the WAN MAC ID (located on the bottom of the RSGu3502) available.
DSL Modem — You may need to set the PPPoE configurations.
1 Open a web browser from a computer connected to one of the RSGu3502 Ethernet ports.
2 Type http://192.168.15.1 in the address field and press ENTER to access the sign in window.
3 Type router in the Username and Password fields (the default is router for both fields).
4 Click SETUP (located on the top menu bar), and then click on WAN Configuration (located on menu bar
at the left side of the page).