Troubleshooting With Connections Insight - Waters Xevo TQ-S micro Overview And Maintenance Manual

4 Maintenance Procedures

Troubleshooting with Connections INSIGHT

Connections INSIGHT
enables Waters to provide proactive service and support for the ACQUITY UPLC system.
To use Connections INSIGHT, you must install its service agent software on your
workstation. In a client/server system, the service agent must also be installed on the
computer from which you control the system. The service agent software automatically
and securely captures and sends information about the support needs of your system
directly to Waters.
If you encounter a performance issue when using the Instrument Console, you can
manually submit a Connections INSIGHT request to Waters customer support.
Alternatively, you can use Remote Desktop, a real-time collaboration option that controls
the two-way connection with the ACQUITY UPLC system by enabling the Connections
INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and Connections
INSIGHT iAssist:
• http://www.waters.com
• Connections INSIGHT Installation Guide (part number 715001399)
• Connections INSIGHT User's Guide (part number 715001400)
• Your sales representative
• Your local Waters subsidiary
• Waters Customer Support
To submit a Connections INSIGHT request:
1. Open the Connections INSIGHT software tray application, and select the iHelp tab.
2. In the Connections INSIGHT Request dialog box, type your name, telephone
number, e-mail address, and a description of the problem.
3. Click Submit, and allow approximately 5 minutes to save the service profile.
Result:
Waters customer support for review.
Note:
Saving a service profile or plot file from the Instrument Console can require
as much as 150 MB of file space.
94 January 11, 2016, 715004599 Rev. B
®
is an "intelligent" device management (IDM) Web service that
A .zip file containing your Connections INSIGHT profile is forwarded to