Spare Parts; Troubleshooting With Connections Insight - Waters Xevo TQ-XS Mass Overview And Maintenance Manual

4.2 Spare parts

Waters recommends that you replace only the parts mentioned in this document. For spare parts
details, see the Waters Quality Parts Locator on the Waters Web site's Services & Support page
(http://www.waters.com/waters/en_US/Spare-Parts/nav.htm?cid=511444).

4.3 Troubleshooting with Connections INSIGHT

Connections INSIGHT is an intelligent device management (IDM) Web service that enables
Waters to provide proactive service and support for the ACQUITY UPLC system. To use
Connections INSIGHT, you must install its service agent software on your workstation. In a client/
server system, the service agent must also be installed on the computer from which you control
the system. The service agent software automatically and securely captures and sends
information about the support needs of your system directly to Waters.
If you encounter a performance issue when using the Instrument Console, you can manually
submit a Connections INSIGHT request to Waters customer support. Alternatively, you can use
Remote Desktop, a real-time collaboration option that controls the two-way connection with the
ACQUITY UPLC system by enabling the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and Connections
INSIGHT iAssist:
• http://www.waters.com
• Connections INSIGHT User's Guide (part number 715003036)
• Your sales representative
• Your local Waters subsidiary
• Waters Customer Support
To submit a Connections INSIGHT request:
1. Select Troubleshoot > Submit Connections INSIGHT Request.
2. In the Connections INSIGHT Request dialog box, type your name, telephone number, e-
mail address, and a description of the problem.
3. Click Submit, and allow approximately five minutes to save the service profile.
Recommendation:
forwarded to Waters customer support for review. Saving a service profile or plot file from
the Instrument Console can require as much as 150 MB of file space.
A .ZIP file containing your Connections INSIGHT profile is
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