Imagine Communications Customer Portal; Event Log Analysis; Figure 46: Imagine Communications Customer Portal Home Page; Figure 47: Customer Portal Home Page - Direct And Reseller - Imagine communications Selenio VMG-14+ Hardware Setup Manual

If You Need Assistance
Imagine Communications Customer Portal
To search the Imagine Communications Customer Portal for a specific document or solution, proceed
as follows:
1. Log in to the
Figure 46.
2. From the Customer Portal home page, click on the Knowledge Base tab:
Figure 47.
Direct Customers - RGB Customer Portal home
3. From the Knowledge Base home page, enter the desired search term in the Search box and tap
the [Enter] key:
Figure 48.
Direct Customers - Knowledge Base search
Event Log Analysis
If asked to do so by customer support, access the system event log. You will be instructed on this
procedure by the customer support engineer.
Selenio TM VMG-14+ Hardware Setup Guide

Imagine Communications Customer Portal

Imagine Communications Customer Portal home page
Customer Portal home page - Direct and Reseller
Knowledge Base search - Direct and Reseller
site (http://support.rgbnetworks.com).
Resellers - RGB Customer Portal home
Resellers - Knowledge Base search
Gen2 Release 1.4.0
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