Contact The Supervisor - Avaya 2007 User Manual

Agent features

Contact the supervisor

Use the Supervisor feature to talk to the supervisor in the following ways:
• answer a call from the supervisor
• answer a call from the supervisor while on another call
• place a call to the supervisor
• conference in the supervisor while on another call
• transfer a call to the supervisor
To answer a call from the supervisor
To answer a call from the supervisor while on another call
33
When the Supervisor
the Supervisor soft key.
Note: The soft key color changes and
remains altered as long as the call is
active.
1. The Supervisor
buzzer sounds.
2. Press the Hold
on hold.
3. Tap the Supervisor
Tap the flashing line (DN) soft key to
return to the caller on hold.
soft key flashes, tap
soft key flashes and a
key to put the current call
soft key.