Page 1: User Guide
Avaya 2007 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.03 Part Code: NN43118-100 Date: May 2011...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options. June 2010 Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 04.01. Because of the similarity between UNIStim 4.0 features for Communication Server 1000 Release 6.0 and...
Page 4 Communication Server 1000 Release 5.5 for UNIStim 3.0. May 2007 Standard 01.03. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10300- 017).
Page 5: Table Of Contents
Contents About the Avaya 2007 IP Deskphone ....11 Basic features ........11 IP Deskphone controls .
Page 6 Using Preferences ....... . . 40 Configuring services on the Avaya 2007 IP Deskphone . . 43 Using the Telephone Options menu .
Page 7 Contents Configuring Normal mode indication ....69 Making a call ........70 Using Off-hook dialing .
Page 8 Contents Tracing a malicious call ......92 Incoming calls ........94 Using Automatic Answerback .
Page 9 Contents Overriding a busy signal ......121 Using Privacy Release ......121 Using Radio Page .
Page 10 Contents Flexible Feature Codes (FFC) ..... . 153 Quick Reference ....... . . 155 Feature operation .
Page 11: About The Avaya 2007 Ip Deskphone
About the Avaya 2007 IP Deskphone About the Avaya 2007 IP Deskphone The Avaya 2007 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The Avaya 2007 IP Deskphone provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI).
Page 12: Ip Deskphone Controls
(see “Audio and text message broadcast” on page The Avaya 2007 IP Deskphone does not support wideband audio or the WML Browser. IP Deskphone controls Figure 1 shows the Avaya 2007 IP Deskphone controls.
Page 13 About the Avaya 2007 IP Deskphone Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.
Page 14 About the Avaya 2007 IP Deskphone Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice.
Page 15: Ip Deskphone Display
IP Deskphone display The Avaya 2007 IP Deskphone provides a large, color touch-panel display that supports color XML/HTML content through an external application server. The Avaya 2007 IP Deskphone LCD display screen has two areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen.
Page 16: Application Area
• feature keys Figure 3 shows the Application area. Figure 3: Avaya 2007 IP Deskphone Application area details In the feature area, the soft keys can show either text or icons. Table 1 shows the soft key text and icon equivalents. The text labels are displayed by default and are changed using the Tools menu.
Page 17: Tools And Navigation Area
About the Avaya 2007 IP Deskphone Your Avaya 2007 IP Deskphone displays different icons and text labels depending on the version of your IP Deskphone and the installed firmware, as shown in Table 1. Table 1: Feature key text and icon displays...
Page 18 About the Avaya 2007 IP Deskphone Figure 4: Avaya 2007 IP Deskphone Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys. The icons on the soft keys are different depending on the installed IP Deskphone software.
Page 19: Touch Panel
Touch panel You perform point-and-click operations on your Avaya 2007 IP Deskphone using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch panel.
Page 20: Using The Stylus
About the Avaya 2007 IP Deskphone Using the stylus You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Cleaning the phone screen Hold down the...
Page 21: Audio And Text Message Broadcast
About the Avaya 2007 IP Deskphone Audio and text message broadcast The Avaya 2007 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins.
Page 22: Using Encrypted Calling
About the Avaya 2007 IP Deskphone Using encrypted calling Your Avaya 2007 IP Deskphone supports secure communication using secure real-time protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is encrypted.
Page 23 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your Avaya 2007 IP Deskphone or forget your SPCW, contact your system administrator. To turn password protection on or off 1. Tap the Directory soft key.
Page 24 About the Avaya 2007 IP Deskphone 6. Press the Up/Down navigation keys to scroll and to highlight one of the following: — Enable Password Protection — Disable Password Protection Note: By default the password protection is disabled. 7. Choose one of the following: —...
Page 25: Connecting The Components
Ethernet jack. Connecting the components of the phone Your Avaya 1220 IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. If you are using PoE, where power is delivered over the CAT5 cable, the LAN must support PoE.
Page 26 5. Connect the Ethernet cable to the LAN Ethernet connection. If using the AC power adapter, plug into the nearest outlet. Your system administrator should provide you with correct installation information. Figure 5 shows connections on the Avaya 2007 IP Deskphone.
Page 27 Connecting the components Figure 5: Avaya 2007 IP Deskphone connections The following figures show how to connect the phone components.
Page 28 Connecting the components Figure 6: Attaching the Ethernet power cable, and handset cord Figure 7: Attaching the stands...
Page 29 Connecting the components Figure 8: Arranging the cords to exit the stand...
Page 30: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 2007 IP Deskphone using the following methods: • “Entering text using the phone dialpad” on page 30 • “Editing text using the soft keys” on page 31 •...
Page 31: Editing Text Using The Soft Keys
You use soft keys to access text when you work with applications such as Personal Directory, Redial List, and Callers List. Table 3 describes the soft key editing functions on the Avaya 2007 IP Deskphone. Table 3: Editing soft key description Soft key Description Cancel Stop the current action..
Page 32: Entering Text Using The Usb Keyboard
Entering and editing text Entering text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as * and #. Other characters are ignored.
Page 33: Configuring Ip Deskphone Local Options
Configuring IP Deskphone Local Options Configuring IP Deskphone Local Options Your Avaya 2007 IP Deskphone has both local and server-based options. The local options cover the following entries in the Tools menu: • “Using Network Configuration” on page 33 •...
Page 34: Using The Touch Panel Setup Tool
Configuring IP Deskphone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is recommended prior to first use or when stylus taps are not interpreted correctly. To use the Touch Panel Setup tool: 1.
Page 35: Adjusting Display Settings
Configuring IP Deskphone Local Options Choose one of the following: — Tap the soft key to save the calibration settings and exit to the main display. — Tap the soft key to abandon the calibration settings and exit to the main display.
Page 36 Configuring IP Deskphone Local Options 3. The screen displays: • Brightness and a set of Down soft keys • Backlight xxx, where xxx is a time in minutes or hours, and a set of Down soft keys. • Screensaver xxx, where xxx is a time in minutes or hours, and a set of Down soft keys...
Page 37 Configuring IP Deskphone Local Options 6. To increase the time before the display sleeps (goes black), tap the soft key beside the Backlight label. The sleep time increases from the default and provides settings for: 5 sec (5 seconds) 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes)
Page 38 Configuring IP Deskphone Local Options 8. To increase the time before the screensaver slideshow begins, tap the soft key beside the Screensaver label. The delay increases from the default and provides settings for: 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes) 30 min (30 minutes)
Page 39: Using Usb Devices
Configuring IP Deskphone Local Options 11. To save any changes made to the display settings, tap the Apply soft key. 12. Tap the Exit soft key to exit to the display settings screen. Save your changes before exiting (see Step 11). Using USB Devices The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the phone.
Page 40: Using Preferences
Configuring IP Deskphone Local Options Using Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the Button Customizing Tool and the Exit soft key. To use the Button Customizing Tool 1. Tap the Tools icon. 2. Tap the Preferences soft key.
Page 41 Configuring IP Deskphone Local Options Table 5: Feature key buttons and icons display Buttons Icons Labels _ _ _ _ _ _ _ _ _ The boxes shown with a black outline are the current settings. 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button.
Page 42 Configuring IP Deskphone Local Options 6. Choose one of the following: • To apply the changes, tap the Apply soft key. The system responds with the message: Saving is in progress and then the message appears: Saving is complete. • To abandon the changes, tap the Exit soft key.
Page 43: Configuring Services On The Avaya 2007 Ip Deskphone
• Virtual Office Login Test Local Mode (for branch office) menus are listed when an Avaya 2007 IP Deskphone Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 133.
Page 44 Configuring services on the Avaya 2007 IP Deskphone • “Enabling or disabling Call Timer” on page 63 • “Enabling On-hook Default Path” on page 63 • “Changing feature key labels” on page 64 • “Configuring Name Display format” on page 67 •...
Page 45: Adjusting The Volume
Configuring services on the Avaya 2007 IP Deskphone 6. Choose one of the following: — Tap the Select soft key to save changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep existing settings.
Page 46 Configuring services on the Avaya 2007 IP Deskphone 3. To increase or decrease the volume, choose one of the following: — Tap the Down soft keys. — Press the Up/Down Left/Right navigation keys. 4. Choose one of the following: — Tap the...
Page 47 Configuring services on the Avaya 2007 IP Deskphone 4. Choose one of the following: — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings.
Page 48 Configuring services on the Avaya 2007 IP Deskphone To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and to highlight Headset listen. 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...
Page 49: Adjusting The Display Screen Contrast
Options, and select Contrast adjustment from the menu. This call server controlled contrast adjustment works for Avaya 2007 IP Deskphone models with product codes NTDU96AA70, NTDU96AB70, NTDU96AC70E6. For the Avaya 2007 IP Deskphone model with product code NTDU96Bx70E6 (where x is A or higher), display adjustments can be made from the Local menu only;...
Page 50: Tools Menu
Configuring services on the Avaya 2007 IP Deskphone If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality locks.
Page 51: Selecting Date And Time Format
Configuring services on the Avaya 2007 IP Deskphone To configure Live Dialpad, tap the Services soft key, select Telephone Options and select Live Dialpad from the menu. To configure Live Dialpad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.
Page 52 Configuring services on the Avaya 2007 IP Deskphone To select the date and time: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upper- right side of the display area. 2. Choose one of the following: —...
Page 53: Accessing Display Diagnostics
Configuring services on the Avaya 2007 IP Deskphone Accessing display diagnostics The display diagnostics option tests the phone display screen and indicator lights.To access display diagnostics, tap the Services soft key, select Telephone Options, and select Display diagnostics from the menu.
Page 54: Viewing Phone Information
Configuring services on the Avaya 2007 IP Deskphone 2. Choose one of the following: — Tap the Select soft key to save the tone selection and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings.
Page 55: Diagnostics
Configuring services on the Avaya 2007 IP Deskphone Diagnostics The diagnostics option from the Telephone Options menu is unsupported. Tap the soft key to return to the Telephone Options menu. Double-tap Services soft key to access Local diagnostic utilities. You can also...
Page 56 Configuring services on the Avaya 2007 IP Deskphone 3. Press the Up/Down navigation keys to scroll and to highlight the Log Mode option. 4. Tap the Select soft key. 5. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls.
Page 57: Configuring New Call Indication
Configuring New Call indication You can configure the Avaya 2007 IP Deskphone to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the...
Page 58: Configuring Preferred Name Match
Configuring Preferred Name Match You can configure the Avaya 2007 IP Deskphone to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the...
Page 59: Configuring Area Code Setup
Configuring services on the Avaya 2007 IP Deskphone To configure Preferred Name Match: 1. Press the Up/Down navigation keys to scroll and highlight Preferred Name Match. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and to highlight one of the following: —...
Page 60 Configuring services on the Avaya 2007 IP Deskphone To configure default area codes (three maximum): 1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to...
Page 61: Choosing A Ring Type
Configuring services on the Avaya 2007 IP Deskphone 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and to highlight one of the following: — 1st Code: — 2nd Code: — 3rd Code: 4. Tap the Select soft key.
Page 62 Configuring services on the Avaya 2007 IP Deskphone To select a Ring type: 1. Press the Up/Down navigation keys to scroll and to highlight one of the ring types. 2. Tap the Play soft key to hear the ring tone.
Page 63: Enabling Or Disabling Call Timer
Configuring services on the Avaya 2007 IP Deskphone Enabling or disabling Call Timer The Call Timer measures the length of each call. To enable Call Timer, tap the Services soft key, select Telephone Options, and select Call Timer. To enable or disable Call Timer: 1.
Page 64: Changing Feature Key Labels
Configuring services on the Avaya 2007 IP Deskphone 2. Choose one of the following: — Tap the Select soft key to save your choice. — Tap the Cancel soft key to keep existing settings. Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
Page 65 Configuring services on the Avaya 2007 IP Deskphone 4. Tap the feature soft key to be changed. Note: f you tap a prime DN soft key, an error message displays. 5. Enter the new information for the feature soft key label. For information about entering text, see “Entering and editing...
Page 66 Configuring services on the Avaya 2007 IP Deskphone Restore all the default labels: To restore all feature soft key labels, tap the Services soft key, select Telephone Options, and select Change FeatureKey labels from the menu. 1. Tap the Select soft key.
Page 67: Configuring Name Display Format
— Tap to exit without changing the soft key. Configuring Name Display format You can configure the Avaya 2007 IP Deskphone to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 68: Configuring Caller Id Display Order
Configuring services on the Avaya 2007 IP Deskphone To configure the Name Display format: 1. Press the Up/Down navigation keys to scroll and to highlight Name Display format. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to...
Page 69: Configuring Normal Mode Indication
Configuring services on the Avaya 2007 IP Deskphone 1. Press the Services key, select Telephone Options and select Caller display order. 2. Press the Up/Down navigation keys to scroll and select one of the following: — Number, name (default) —...
Page 70: Making A Call
Making a call Making a call This section describes features associated with making a call. There are several ways to make a call from an Avaya 2007 IP Deskphone. Using Off-hook dialing 1. Lift the handset. 2. Dial the number.
Page 71: Using Handsfree Dialing
Making a call 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset.
Page 72 Making a call To mute a Handsfree call: 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from Handsfree mode to Handset mode: Lift the handset. To switch from Handset mode to Handsfree mode: 1.
Page 73: Using Live Dialpad
Goodbye key. Using the Directory applications You can make calls using various Directory applications available on your Avaya 2007 IP Deskphone. The applications include: • “Making a call using the Corporate Directory” on page 74 • “Making a call using the Personal Directory” on page 75 •...
Page 74: Making A Call Using The Corporate Directory
Making a call • “Making a call using the Redial List” on page 76 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers.
Page 75: Making A Call Using The Personal Directory
Making a call Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap Directory soft key and select Personal Directory. For more information about how to configure and use Personal Directory, see “Using the Personal Directory”...
Page 76: Making A Call Using The Redial List
Making a call 2. Choose one of the following: — Tap the Dial soft key to dial the resulting number. — Tap the Cancel soft key to exit without dialing. Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers.
Page 77: Using Predial
Making a call Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3.
Page 78: Using Autodial
Making a call 3. Tap a line soft key to dial the number. Using Autodial Use the Autodial feature to display, store, and automatically dial phone numbers. To store an Autodial number 1. Without lifting the handset, tap the appropriate AutoDial soft key.
Page 79: Using Ring Again
Making a call To display an Autodial number: 1. Tap the Display soft key. 2. Tap an AutoDial soft key in the upper display area to display the number associated with that soft key. To use Autodial: 1. Lift the handset. 2.
Page 80 Making a call 2. Choose one of the following: — Tap the Ring Again soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party after you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.
Page 81: Using Last Number Redial
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: a. Lift the handset. b.
Page 82: Using System Speed Call
Making a call 3. Tap the Speed Call Controller soft key again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. 2. Tap the Speed Call Controller soft key. 3.
Page 83: Using Hot Line
Making a call 3. Dial the Speed Call code to automatically dial the number. Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Tap the HotLne soft key to automatically dial the number.
Page 84 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call.
Page 85: Answering A Call
Answering a call Answering a call Each incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash. To answer a call: Choose one of the following: •...
Page 86: While On An Active Call
While on an active call While on an active call This section describes features available during an active call. Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.
Page 87: Using Timed Reminder Recall
While on an active call 2. Dial the DN number to which the call is to be transferred, or use Personal Directory, Redial List, or Callers List to select a number to dial. 3. After that number rings or a person answers, tap the Transfer soft key to...
Page 88 While on an active call 3. Choose one of the following to start the call timer: — Tap the Transfer soft key. — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your phone rings: 1.
Page 89: Using Attendant Recall
While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Tap the Attendant Recall soft key and stay on the line until the attendant answers.
Page 90 While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Tap the Park soft key. 2. Dial the DN where you want to park the call. 3. Tap the Park soft key.
Page 91: Recording A Calling Party Number
While on an active call To retrieve a parked call: 1. Lift the handset. 2. Tap the Park soft key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your phone or to the attendant.
Page 92: Displaying Incoming Calls
While on an active call Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: 1.
Page 93 While on an active call To use Call Trace without a Call Trace soft key: 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
Page 94: Incoming Calls
Incoming calls Incoming calls This section describes features used with incoming calls. Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Tap the Automatic Answerback...
Page 95 Incoming calls 2. Choose one of the following: — Tap the Pickup soft key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Tap the Group Pickup soft key or enter the Pickup Group FFC.
Page 96: Using Call Waiting
Incoming calls To answer a call at a specific extension in any pickup group: 1. Lift the handset. 2. Choose one of the following: — Tap the DN Pickup soft key. — Enter the Pickup Directory Number FFC. 3. Dial the DN of the phone that is ringing (in your call pickup group).
Page 97 Incoming calls To return to the first phone call: 1. Choose one of the following: — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. 2. Tap the line (DN) soft key associated with the first call.
Page 98: While Away From Your Desk
While away from your desk While away from your desk This section describes features to use when you are away from your desk. Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the phone is in the process of ringing, the call cannot be forwarded.
Page 99 While away from your desk Figure 9: Call Forward display Press to return to the idle screen or press Cancel to cancel Call Forwarding. To deactivate Call Forward: Choose one of the following: • Tap the Forward soft key and tap the Cancel soft key.
Page 100: Using Internal Call Forward
While away from your desk To reinstate Call Forward to the same number: Tap the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your phone system still ring at your telephone.
Page 101: Using Remote Call Forward
While away from your desk To deactivate Internal Call Forward: Choose one of the following: — Tap the Internal Call Forward soft key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Tap the Internal Call Forward soft key...
Page 102 While away from your desk 4. Dial your SCPW. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key. (Do not perform steps 6 and 7.) 6.
Page 103: Securing Your Phone
While away from your desk 4. Dial your SCPW. 5. After you hear the dial tone, dial your 6. Press the key. Securing your phone Use the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see “Security features”...
Page 104 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your To unlock your phone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3.
Page 105: Talking With More Than One Person
Talking with more than one person Talking with more than one person This section describes features that enable conversations between more than two people. Using the Call Join feature Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers and yourself.
Page 106: Setting Up A Conference Call
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your phone configuration. To set up a conference call: 1.
Page 107: Using The Conferee Selectable Display
Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. 2. Tap the line (DN) soft key with the flashing status icon to return to your original call Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.
Page 108: Using Group Call
Talking with more than one person To disconnect a conferee: 1. While on a conference call, tap the Conferee Selectable Display soft key until the conferee you want to disconnect appears on the screen. 2. Tap the soft key on which the conference call is established.
Page 109 Talking with more than one person 2. Tap the Group Call soft key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
Page 110 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.
Page 111: Working Without Interruption
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...
Page 112 Working without interruption configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphone. If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Page 113: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your phone. Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.
Page 114: Using The Buzz Signal
Additional call features Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. By linking two phones together, one person can signal the other. The person signaled hears a buzz. To buzz the phone linked to your phone: Tap the Buzz...
Page 115: Using Centrex/Exchange Line Switchhook Flash
Additional call features Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1. While on a call, tap the Centrex Line Switchhook Flash soft key.
Page 116 Additional call features 3. Dial the charge account number. 4. After the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key.
Page 117 Additional call features To charge a call to an account when you transfer a call: 1. Tap the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Tap the Charge soft key — Dial the Call Detail Recording FFC. 3.
Page 118: Using Enhanced Override
Additional call features 2. Choose one of the following: — Tap the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5.
Page 119: Using Forced Camp-On Feature
Additional call features 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.
Page 120 Additional call features 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen.
Page 121: Overriding A Busy Signal
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. Dial a phone number and receive a busy signal. 2. Choose one of the following: —...
Page 122: Using Radio Page
Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any phone. To use Automatic Preselection (Meet-me page): 1.
Page 123 Additional call features To use Automatic Post selection The called party is either busy on the phone or away from the phone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page soft key.
Page 124: Using Voice Call
Additional call features To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any phone. 1.
Page 125 Additional call features To respond to a voice call Your phone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 126: Additional Phone Features
Additional phone features Additional phone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
Page 127 Additional phone features 6. Do one of the following: — Tap the Done soft key to save the new entry. — Tap the Cancel soft key to return to screen. To edit an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
Page 128 Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm soft key. — Tap the Cancel soft key.
Page 129: Using The Callers List
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 130: Using The Redial List
Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm soft key. — Tap the Cancel soft key.
Page 131 Additional phone features Note: If the caller name is not defined, then only the telephone number is displayed. Entries in the Redial List are sorted according to the time the calls are received. Note: Calling party name display (CPND) is affected depending on the preferred name match option.
Page 132 Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm soft key. — Tap the Cancel soft key.
Page 133: Using Virtual Office
Note 2: When designated as the office phone, the Avaya 2007 IP Deskphone can be activated for Virtual Office by an IP Phone 2002, IP Phone 2004, Avaya 2050 IP Softphone, or another Avaya 2007 IP Deskphone.
Page 134 Additional phone features To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Tap the Select soft key. 4. At the prompt, enter the home SCPW. Note 1: If the user ID is not found locally, the message Locating Remote Server appears.
Page 135: Using Virtual Office On Your Office Phone
Additional phone features Using Virtual Office on your office phone When activated for Virtual Office by a remote phone, your office phone is logged out and is no longer operational. A Logged Out message appears on your phone alerting you that it is being used for Virtual Office.
Page 136: Logging Out Of Virtual Office
Additional phone features Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity.
Page 137: Troubleshooting Virtual Office
Additional phone features Troubleshooting Virtual Office If you receive a Virtual Office error message, it will appear on the LCD screen. Table 6 lists error messages and actions to correct the causes. Table 6: Troubleshoot Virtual Office (Part 1 of 3) Displayed message Probable cause Actions...
Page 138 Go to an IP Phone remote IP Phone 2002 or Avaya 2050 2002 or Avaya 2050 IP Softphone and try IP Softphone from an again, or consult your Avaya 2007 IP Desk local system phone (some administrator. restrictions apply). Permission Denied Incorrect user ID Enter correct user ID.
Page 139 Additional phone features Table 6: Troubleshoot Virtual Office (Part 3 of 3) Displayed message Probable cause Actions Server Unreachable Network problem. Notify system administrator if the problem persists. VOUD configured on Remote IP Notify system Deskphone does not administrator. have VOUA Class of Service.
Page 140: Using Media Gateway 1000B
Additional phone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) phone can operate in Normal or Local Mode. Normal Mode The phone registers with the Main Office and receives phone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
Page 141: Resuming Normal Mode
Additional phone features Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the phone automatically returns to Normal Mode in ten minutes.
Page 142 Additional phone features Table 7: Troubleshoot MG 1000B (Part 2 of 2) Display message Probable cause Actions Local Mode Gatekeeper unable to Notify system find endpoint from administrator. Branch user ID. Invalid ID (1) Local Mode Branch user ID not Notify system found in any administrator.
Page 143: Hospitality Features
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Setting Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
Page 144 Hospitality features To deactivate an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3.
Page 145: Activating Message Registration
Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Tap the Message Registration soft key.
Page 146: Using Maid Identification
Hospitality features 5. Tap the Message Registration soft key. To reset a meter to zero: 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Press the key. 4. Tap the Message Registration soft key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms.
Page 147: Displaying Room Status
Hospitality features 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds.
Page 148 Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress...
Page 149 Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress...
Page 150: External Server Applications
External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 2007 IP Deskphone. For more information about the External Server Applications, see the Avaya IP Deskphone External Server Applications User Guide (NN43100-100).
Page 151: Record On Demand
Record on Demand Record on Demand If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation. Press the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active.
Page 152 Record on Demand • CR application in Bulk Record + Save everything mode — Recorded conversation is saved at the end of the call. If the SAVE key is pressed, then the call is not saved. • CR application in Bulk Record + Delete everything mode — Recorded conversation is deleted at the end of the call.
Page 153: Flexible Feature Codes (Ffc)
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Table 8 to track the FFCs assigned by your system administrator. Table 8: Flexible Feature Codes Feature Feature Automatic Wake-Up Malicious Call Trace Activate Automatic Wake-Up Override Deactivate Automatic Wake-Up Pickup Directory Number Verify Call Detail Recording Pickup Group...
Page 154 Flexible Feature Codes (FFC)
Page 155: Quick Reference
Quick Reference Quick Reference Feature operation AutoDial Store AutoDial AutoDial AutoDial Display AutoDial Display Call Forward Activate Deactivate Cancel Reinstate Display View number Call Pickup Pickup Call Waiting Answer CallWait Return to first call Conference Conf Conf Handsfree Activate Switch to handset Handset to handsfree Hold Off Hold...
Page 156: Icon Legend
Quick Reference Shift Transfer Trans Trans Icon Legend Icon Description or Action A lock on the display indicates an encrypted call. Lift the handset, press the DN key, or press the Handset key. Replace the handset, or press to end the call. Dial a number.
Page 157: Tools/Navigation Soft Keys
Tap this icon to go to the primary external application. The icon of the application is displayed Tap this icon to access the tools used on the Avaya 2007 IP Deskphone. Tap this icon to display a virtual key- board (pop-up keyboard) for text entry.
Page 158 Quick Reference...
Page 159: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 160 Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions. Table 9: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...
Page 161: Other
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Decalaration may be http://support.avaya.com/css/appmanager/public/support obtained from Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. DenAn regulatory notice for Japan...
Page 162 Regulatory and safety information...
Page 163: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 164: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 165 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 166 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 167 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 168 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 169 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 170 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 171: Openssl
Third party terms OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 172 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 173 Third party terms * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;...
Page 174: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 175: Curl
Third party terms 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 176: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 177 Third party terms libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 178: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 179: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 180: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 181: Libjpeg
Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 182 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...

Avaya 2007 User Manual

About the Avaya 2007 IP Deskphone

Connecting the Components

Entering and Editing Text

Configuring IP Deskphone Local Options

Configuring Services on the Avaya 2007 IP Deskphone

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Phone Features

Hospitality Features

External Server Applications

Record on Demand

Flexible Feature Codes (FFC)

Quick Reference

Regulatory and Safety Information

Third Party Terms

Quick Links

User Guide

Troubleshooting

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Questions and answers

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Summary of Contents for Avaya 2007

Table of Contents