Removing And Replacing Hardware Components; Customer Self Repair (Csr); Identifying The Spare Part Number; Identifying Swappable Parts - HP storevirtual 3200 User Manual

Removing and replacing hardware components

This chapter describes procedures for removing and replacing hardware components. For general information
about customer self repair (CSR), see Customer self repair (CSR).

Customer self repair (CSR)

Identifying the spare part number

Parts have a nine-character spare part number on their label. If necessary, Hewlett Packard Enterprise
Support can assist in identifying the correct spare part number.
SP# 123456-001
Figure 22: Sample product label
Figure 22: Sample product label on page 42 displays the spare part number shown in green.

Identifying swappable parts

Colored touch points on the part (such as a lever or latch) identify whether the system should be powered on
or off during a part replacement:
• Hot-swappable
parts are identified by red-colored touch points. The system can remain powered on and active during
replacement.
• Warm-swappable
parts are identified by gray-colored touch points. The system will not fail if the part is removed but data
loss may occur if the replacement procedure is not followed correctly.
• Cold-swappable
parts are identified by blue touch points. The system must be powered off or otherwise suspended before
replacing the part.

Accessing component replacement videos

Hewlett Packard Enterprise produced videos of the procedures to assist you in replacing components. To
view the videos, go to the Customer Self Repair Services Media Library website and navigate to your product:
http://www.hpe.com/info/sml

Parts-only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts-only warranty service. Under the
terms of parts-only warranty service, Hewlett Packard Enterprise provides replacement parts, free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts for you, you are charged for the travel and labor costs of this service.
42 Removing and replacing hardware components
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