Replacement Procedures; Customer Self Repair (Csr); Parts-Only Warranty Service; Best Practices For Replacing Hardware Components - HP StorageWorks D2700 User Manual

8 Replacement procedures

Customer self repair (CSR)

Information in
replaceable. Using WEBES, ISEE or other diagnostic tools, a support specialist will work with you to
diagnose and assess whether a replacement component is required to address a system problem.
The specialist will also help you determine whether you can perform the replacement.

Parts-only warranty service

Your HP Limited Warranty might include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.

Best practices for replacing hardware components

The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Removing a component significantly changes the air flow within the enclosure. Components or a
blanking panel must be installed for the enclosure to cool properly. If a component fails, leave it in
place in the enclosure until a new component is available to install.

Verifying component failure

• Consult HP technical support to verify that the hardware component has failed and that you are
authorized to replace it yourself.
• Additional hardware failures can complicate component replacement. Check your management
utilities to detect any additional hardware problems:
• When you have confirmed that a component replacement is required, you might want to clear
the failure message from the display. This makes it easier to identify additional hardware
problems that might occur while waiting for the replacement part.
• Before installing the replacement part, check the management utility for new hardware problems.
If additional hardware problems have occurred, contact HP support before replacing the
component.
"Exploded view" on page 63 identifies hardware components that are customer
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