HP storevirtual 3200 User Manual page 83

Table 15: Remote Support settings
Setting
Remote support level
Allow contact from HPE and authorized
representatives.
Target HPE server
Support from
Support Identifier
Custom delivery ID
NOTE:
If you select Passive in the Remote support level field, you must complete the other fields. If you
select No Support, you do not have to complete any other fields.
Description
Describes the level of support configured on the
StoreVirtual appliance:
• Passive (default) – Allows events to be sent out
but does not permit inbound queries.
• No support – No events are sent out and does not
permit inbound queries (Remote Support is
disabled).
If you select Yes, Hewlett Packard Enterprise and
partners may contact you to discuss optimization
options for your storage system. These options are
based on alerts and log file data that is sent with
Remote Support.
Additionally, Hewlett Packard Enterprise will continue
to contact you for support as needed, based on the
events sent with Remote Support.
If you select No, Hewlett Packard Enterprise and
partners will not contact you based on the data sent
back from Remote Support. If Remote Support is
disabled, then HPE support will not contact you
based on automated cases.
The HPE server that receives the event messages.
The server is automatically populated and must not
be changed unless you have a specific reason to do
so.
Select who will provide support: HPE Direct or HPE
Partner. If you select HPE Partner, enter the Partner
ID in the appropriate field.
Enables viewing the storage device in the StoreFront
Remote Manager
For more information, see https://
www.storefrontremote.com/.
Customer-entered custom delivery ID
Remote support 83