Replacing Array Components; Customer Self Repair (Csr); Parts-Only Warranty Service; Best Practices For Replacing Hardware Components - HP StorageWorks 4400 User Manual

3 Replacing array components

Customer self repair (CSR)

Table 12 and
ISEE or other diagnostic tools, a support specialist will work with you to diagnose and assess whether
a replacement component is required to address a system problem. The specialist will also help you
determine whether you can perform the replacement.

Parts-only warranty service

Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.

Best practices for replacing hardware components

The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Removing a component significantly changes the air flow within the enclosure. All components must
be installed for the enclosure to cool properly. If a component fails, leave it in place in the enclosure
until a new component is available to install.

Component replacement videos

To assist you in replacing components, videos of the procedures have been produced. To view the
videos, go to the following website and navigate to your product:
http://www.hp.com/go/sml

Verifying component failure

• Consult HP technical support to verify that the hardware component has failed and that you are
authorized to replace it yourself.
• Additional hardware failures can complicate component replacement. Check HP Command View
EVA and/or the WEBES System Event Analyzer as follows to detect any additional hardware
problems:
Table 13 identify hardware components that are customer replaceable. Using WEBES,
HP StorageWorks 4400 Enterprise Virtual Array user guide 49