Customer Replaceable Units; Customer Self Repair (Csr); Parts Only Warranty Service; Best Practices For Replacing Hardware Components - HP 6100 User Manual

6 Customer replaceable units

This chapter describes customer replaceable units. Information about initial enclosure installation,
ESD protection, and common replacement procedures is also included.

Customer self repair (CSR)

Table 30 (page 103)
WEBES, ISEE or other diagnostic tools, a support specialist will work with you to diagnose and
assess whether a replacement component is required to address a system problem. The specialist
will also help you determine whether you can perform the replacement.

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.

Best practices for replacing hardware components

The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
components must be installed for the enclosure to cool properly. If a component fails, leave it in
place in the enclosure until a new component is available to install.

Component replacement videos

To assist you in replacing the components, videos have been produced of the procedures. You
can view the videos at the following website.
http://www.hp.com/go/sml

Verifying component failure

Consult HP technical support to verify that the hardware component has failed and that you
are authorized to replace it yourself.
Additional hardware failures can complicate component replacement. Check HP Command
View EVA and/or HP remote support software as follows to detect any additional hardware
problems:
◦ When you have confirmed that a component replacement is required, you may want to
clear the Real Time Monitoring view. This makes it easier to identify additional hardware
problems that may occur while waiting for the replacement part.
◦ Before installing the replacement part, check the Real Time Monitoring view for any new
hardware problems. If additional hardware problems have occurred, contact HP support
before replacing the component.
See the HP remote support software online help for additional information.
◦

Procuring the spare part

Parts have a nine-character spare component number on their label
first six characters (123479) identify the element; the last three characters (002) define the revision
102 Customer replaceable units
identifies which hardware components are customer replaceable. Using
Removing a component significantly changes the air flow within the enclosure. All
(Figure 37 (page 103)). The