Warranty - DENTSPLY X-Smart Plus User Manual

X-SMART Plus motor handpiece
Problem
The motor handpiece
does not rotate.
The motor handpiece
does not rotate. (The error
code "E-01" is displayed.)
The motor handpiece
does not rotate. ("
" and the rotation speed
are displayed alternately.)
When turning on the
power the sound appears
but the motor handpiece
does not rotate.
The motor handpiece
keeps rotating.
Continuous rotary file
blocks in the root canal.
Reciprocating file blocks in
the root canal.

10. Warranty

Manufacturer warrants products to the original purchaser against defect in material and
workmanship under normal practices of installation, use and servicing.
X-SMART Plus is warranted for 36 months (exception: contra-angle & battery are covered by
a 12 month warranty) from the date of purchase.
In case the product fails within 30 days from the date of installation, immediately contact your
distributor (have relevant proof of purchase ready).
FISDR-JAP / F1902124.EN / 07 / 2011 – updated 10/2016
Cause
The motor handpiece cord is not
connected.
The motor handpiece or the motor
handpiece cord is damaged.
The contra-angle is clogged.
There is a short circuit inside the
motor handpiece or the motor
handpiece cord.
The contra-angle is clogged.
There is a short circuit inside the
motor handpiece or the motor
handpiece cord.
The power is turned on while
pressing the ON/OFF key.
There is a short circuit inside the
ON/OFF key.
The motor handpiece is rotated by
the ON/OFF key.
Wrong file setting.
Too much pressure on the
instrument.
Too much pressure on the
instrument.
File not frequently cleaned.
Solution
Check the connection.
Contact your distributor.
Clean or replace the contra-angle.
Contact your distributor.
Clean or replace the contra-angle.
Contact your distributor.
Check the ON/OFF key.
Contact your distributor.
Stop the rotation by the ON/OFF key.
Change the rotational direction by
pressing the REV key. Start the motor
and pull out the file carefully.
Try to remove the file with a pair of
pliers by pulling out and rotating the file
gently clockwise.
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