Signing Off As An Agent - Avaya one-X User Manual

Note:
When signing in using mode other than Feature Access Code (FAC), the agent greetings that
are recorded will not be backed up and the Agent ID will not display on the top line. To get the
Agent Greetings backed up and the Agent ID to display on the top line, contact your
administrator. In all cases, follow the Agent sign in and sign out procedures your supervisor
provides.
Procedure
1. Enter your Sign In Feature Access Code using the dialpad.
2. Enter your Agent ID using the dialpad.
3. Enter your Agent Password, if applicable.
Result
The top display line now shows your Agent ID and the Agent Status line shows your current
status such as Aux Work. The headset LED is illuminated and the Aux Work feature button is
shown as active or on.

Signing off as an agent

About this task
Depending on how your call center system is administered and how busy the call center is,
the system may override your attempt to sign out. In this case, follow the procedures specified
by your supervisor. The sign-out operation can be carried out using the Agent Logout Feature
Access Code.
• Press the Agent-logout softkey to sign off as an agent.
Result
The top display line no longer displays the Agent ID. The Agent Status line displays the current
status as Logged Out.
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Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Signing off as an agent
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