Avaya one-X User Manual page 10

Introduction to the Avaya Call Center agent deskphones
Callout
No.
8 Quick Touch Panel
9 Contacts
10 Home
11 History
12 Phone Button
13 Message
14 Volume
15 Mute
16 Dual Headset
Adapter
17 Release
Note:
A Release button is displayed instead of the FORWARD and HEADSET buttons on the
deskphone, when the deskphone is attached with a CC face plate. The face plate can be
attached to the 9641G phone only.
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10 Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Name
If administered, the Quick Touch panel provides additional
buttons for features and work modes. Note that when
displayed, the Quick Touch panel might overlay some of
your call appearance lines. For more information, see
Setting the Quick Touch Panel
Press the Contacts button to view the entries in your
contact list.
Press the Home button to access the Home screen. The
Home screen provides options to customize phone
settings, configure call logging, select the display language,
view network information, and log out the telephone
extension.
Press the History button to view a list of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. Direct agent
calls (DAC) will show on your log but call center calls will
not.
Press the Phone button to return to the Phone screen from
the Features list or another application.
Press the Message button to connect directly to your
voicemail system.
Press + or - on the Volume button while active on the
headset to adjust the volume. To adjust the volume of the
ringer, press + or - on the volume button while the headset
is inactive.
Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
When attached, two people with headsets can listen to the
same call with this adjunct device.
Press the Release button to end a call. Note: This button
appears only if the Contact Center (CC) face plate is
attached to the 9641G model.
Comments? infodev@avaya.com
Description
on page 20.
February 2012