Avaya one-X User Manual page 13

4 Phone Display:
Agent Status line
5 Phone Display:
Agent Information
line
6 Phone Display: Call
Appearances/
Feature Lines
6 Call/Line
Appearance Buttons
or Feature Buttons
7 Phone Display:
Softkey Labels
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Name
extension, and the time and date. System messages also
display on the top line.
Note:
After successful agent log in, the primary extension on
the top line is replaced by Agent ID.
When you are logged in as an agent, the Status line (below
the top line) shows your current work status; see
status line information and icons
information.
The Agent Information line displays all agent related
information such as caller information, user-user
information, and agent status information depending on the
VU-stat configuration.
For more information, see
line on page 40.
When the Phone screen is active, the Call Appearance lines
show call information, for example, information about an
active call, an idle line, or a line that has a held, or a
conference call. When the Features list is active, the display
area shows the call center features you use to do your job,
such as VU Stats, After Call work and other features.
Note:
You can change the screen width from Full width mode
where each call appearance or feature occupies the
entire width of a line to Half width mode where each call
appearance or feature occupies half the width of a line,
effectively splitting the screen in half.
For more information on changing the screen width, see
Setting the Phone screen width
The right and left sides of the display screen have up to 8
buttons that you can program as either call appearance, line
buttons or feature buttons. Press a call appearance, or line
button to make or answer a call or to resume a call on hold.
Press a labeled feature button to activate or deactivate that
feature. The feature buttons provide access to the Avaya
call center system features that have been administered for
your extension. The green LED next to each feature button
indicates if the feature is currently on or off. If the green light
is on, the feature is on. The feature buttons provide the
same features that are available in the Features menu. For
more information about the features menu, see the
Features Menu
The bottom line of the display shows the softkey labels
applicable to the information displayed on the screen.
9608 and 9611G buttons and features
Description
on page 39 for
About the agent information
on page 19.
on page 29.
About
February 2012 13