Avaya one-X User Manual page 14

Introduction to the Avaya Call Center agent deskphones
8 Softkeys
9 Message
10 Navigation Arrows
10 OK
11 Calls/Features
12 Contacts
13 History
14 Home
15 Volume
16 Mute
17 Dual Headset
Adapter
18 Speaker On/Off
®
14 Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Name
Press the softkeys to select the actions indicated by the
softkey labels above them. The labels and the actions vary
depending on the current context.
Press the Message button to connect directly to your
voicemail system.
A scroll bar appears on the right side of the display area
when there is more information than can be displayed.
Press the up or down navigation arrows to scroll through
lists in that direction. Press the right or left navigation arrows
to navigate between different views of an application, to
move between the Calls screen and the Features menu, to
move the cursor during text input, or to move between
options.
Press the OK button for a shortcut to an action. For
example, when you select a call log entry, pressing OK dials
the number.
Press Calls to move from the Features list to the Phone
screen. Press Features to move from the Phone screen to
the Features list. Pressing the Phone button on the phone
also displays the Phone screen.
Press the Contacts button to view the entries in your
contact list.
Press the History button to view a list of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. Direct Agent
Calls (DAC)s will show on your log but call center calls will
not.
Press the Home button to access the Avaya menu. The
Avaya menu screen provides options that allow you to
customize phone settings, configure call history logging,
select the display language, view network information, and
log out the telephone extension.
Press + or - on the Volume button while active on the
headset to adjust the volume. To adjust the volume of the
ringer, press + or - on the volume button while the headset
is inactive.
Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
Attach an adjunct device with which more than one person
can listen in on a call. This feature is available on the 9608
deskphone.
Illuminates when the Speakerphone is active.
Comments? infodev@avaya.com
Description
February 2012