Avaya one-X User Manual page 16

Introduction to the Avaya Call Center agent deskphones
Icon
(9608)
(9611G)
(9621G, 9641G))
(9608)
(9611G, 9621G, 9641G)
(9608)
(9611G, 9621G, 9641G)
(9608, 9611G)
(9621G, 9641G)
(9608)
(9611G)
(9621G, 9641G)
®
16 Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Description
A call is active on this line.
A call is on Hold on this line.
Your calls are being forwarded.
A Conference is active on this line.
A Conference is on hold on this line.
A Bridged Call is in progress on this line.
On the Phone screen display, use the right arrowhead
icon to access the Features screen. On the Features
screen display, use the right arrowhead icon to access
your calls on the Phone screen.
Scroll up or down when there is more information than
can display in the application area.
Indicates a Forced Logout Override is in effect.
Depending on how your call center system is
administered, a system-generated forced logout might
occur. For example, based on the time of day. This icon
indicates an override is active.
Notifies you that your Agent Greeting has been recorded
and is available.
Notifies you that your Agent Greeting is being played.
Indicates the Queued Calls feature is active and you
have calls in the queue.
Indicates that the VU Stats feature is active.
Comments? infodev@avaya.com
February 2012