Avaya one-X User Manual page 9

Callout
No.
3 Phone Display: Top
Line
4 Phone Display:
Agent Status Line
5 Phone Display:
Agent Information
Line
6 Call Appearance/
Feature lines
7 Softkeys
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Name
When the phone is idle, the top line shows the missed call
icon with the number of calls missed, your primary
extension, and the time and date. System messages also
display on the top line.
When you are logged in as an agent, the Status line shows
your current work status. For more information, see
status line information and icons
information. Touch Features on the right side of the Status
line to move from the Phone screen to the Features list.
Touch Calls on the right side of the Status line to move from
the Features list to the Phone screen.
The Agent Information line below the Status line shows
information about a call state; see
information line
When the Phone screen is active, the lines below the Status
line show call appearances. For example, information about
an active call, an idle line, or which line has a held or
conference call. Touch a call/line appearance to make or
answer a call. When the Features list is active, the lines
show the call center features you use to do your job, such
as VU Stats, After Call work and other features.
Note:
By default, the feature labels and call/bridge appearances
appear on separate screens. However, you can request the
administrator to configure a consolidated screen for feature
labels and call/bridge appearances.
Touch a labeled feature button to enable or disable that
feature. The feature buttons provide access to the Avaya
call center system features that have been administered for
your extension. The green LED next to each feature button
indicates if the feature is currently on or off. If the green light
is on, the feature is on.
The feature buttons provide the same features that are
available in the features menu.
If you have the Quick Touch panel activated at the bottom
of the display (see
panel), only two or three call appearance lines show on the
display, depending on how many lines you indicate for the
Quick Touch panel.
The bottom line of the display shows the softkeys applicable
to the information displayed on the screen. Softkey labels
appear directly on the softkeys, which you touch to take the
indicated action. The labels and the actions vary depending
on the current context.
9621G and 9641G buttons and features
Description
on page 39 for
About the agent
on page 40 for information.
Setting the Quick Touch
About
on page 20
February 2012 9