HP EliteOne 800 G3 Maintenance & Service Manual page 7

Computer Setup-Security ............................................................................................................... 66
Computer Setup-Advanced ............................................................................................................. 68
Computer Setup-UEFI Drivers ......................................................................................................... 73
Recovering the Configuration Settings ............................................................................................................... 73
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 74
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 74
7 Troubleshooting without diagnostics ............................................................................................................ 76
Safety and comfort .............................................................................................................................................. 76
Before you call for technical support .................................................................................................................. 76
Helpful hints ........................................................................................................................................................ 77
Solving general problems .................................................................................................................................... 78
Solving power problems ...................................................................................................................................... 82
Solving hard drive problems ................................................................................................................................ 83
Solving media card reader problems ................................................................................................................... 85
Solving audio problems ....................................................................................................................................... 86
Solving printer problems ..................................................................................................................................... 88
Solving keyboard and mouse problems .............................................................................................................. 89
Solving hardware installation problems ............................................................................................................. 91
Solving network problems .................................................................................................................................. 92
Solving memory problems .................................................................................................................................. 95
Solving CD-ROM and DVD problems .................................................................................................................... 96
Solving USB flash drive problems ........................................................................................................................ 98
Solving front panel component problems .......................................................................................................... 99
Solving Internet access problems ..................................................................................................................... 100
Solving software problems ............................................................................................................................... 101
8 Backing up, restoring, and recovering ......................................................................................................... 102
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 102
Creating recovery media and backups ............................................................................................ 102
Using Windows tools ....................................................................................................................... 103
Restore and recovery ...................................................................................................................... 104
Creating HP Recovery media (select products only) .................................................... 102
Recovering using HP Recovery Manager ...................................................................... 104
What you need to know before you get started ........................................ 104
Using the HP Recovery partition (select products only) ............................ 105
Using HP Recovery media to recover ......................................................... 105
Changing the computer boot order ............................................................ 106
Removing the HP Recovery partition (select products only) ..................... 106
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