Troubleshooting Guide - Norton 6000 Series Installation And Instruction Manual

Troubleshooting Guide

Issue Seen
Door closing too fast
Door closing too slow
Door does not open to
desired location
Door does not reach fully
opened position
Door opens and closes
repeatedly
Motor is driving in the
wrong direction
When door reaches open
position, door drifts toward
closed position
When door reaches open
position, door drifts further
open
When door reaches open
position, door bounces
When signal is received,
operator tries to open door
before auxiliary
components are unlatched /
retracted
Values previously set on
controller are changed after
power removed from
operator
Error message says "Short
Circuit"
Error message says "Over
Voltage"
Error message says "Under
Voltage"
Error message says "Aux1,
Aux 2, or Aux 3 Stuck"
Error message says
"Comm Error"
Error message says
"Presense Detect"
Error message says "Drive
Disabled"
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1) Adjust Latch and/or Sweep valves on closer clockwise or 2) Decrease Closing
Speed on controller (see page 10)
1) Adjust Latch and/or Sweep valves on closer counterclockwise or 2) Increase
Closing Speed on controller (see page 10)
1) Repeat Home process (see page 8), 2) Increase Obst Delay, 3) Adjust
Backcheck valve on closer counterclockwise, 4) Decrease spring force on closer
body (door myst still close in event of power failure (see page 7), or 5) Move
Bumper Stop in track slightly toward hinge (see page 7)
1) Repeat Home process (see page 9), 2) Increase Obst Delay, 3) Adjust
Backcheck valve on closer counterclockwise, 4) Decrease spring force on closer
body (door must still close in event of power failure (see page 7), or 5) Move
Bumper Stop in track sligh
Change 3-position switch from H/O to On
Change Mount (Push / Pull) on controller, reset Home process (see page 8), and
Save Values
Increase Hold Speed on controller (see page 10) until door stops drifting
Decrease Hold Speed on controller (see page 10) until door stops drifting
Decrease Slow Speed on controller (see page 10)
1) Confirm latch devices are getting proper power, 2) Confirm latch devices are
receiving power long enough to fully retract - adjust Latch Retraction on controller
(see page 10) as needed, 3) If latch device is not retracting fast enough, increase
Start Delay on controller (see page 11) to assure latch device has had sufficient
time to fully retract before operator starts opening door.
Reset necessary values on controller (see page 10) and Save Values. Failure to
Save Values will result in changes to the controller being lost when power is
removed
Turn off power to unit. Check wiring for short / cut.
Check incoming power - line voltage has exceeded 145VAC
Check incoming power - line voltage has dropped below 80VAC
Disconnect Aux 1, 2, or 3 inputs and confirm error message goes away. If so,
make sure input device is not stuck (sending contant signal). Controller has a 3
minute protection limit
Inverter must be replaced
Unit has a presense detector attached and device has been activated
3-position switch is in the "Off" position
Page 21
Solution
ASSA ABLOY
80-9360-1003-020 (08-15)