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9
Install the system cover.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
Troubleshooting a tape backup unit
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1
Use a different tape cartridge.
2
Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation
for more information about device drivers.
3
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4
Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
5
Perform the following steps to ensure that the controller card is properly installed:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b Remove the system cover.
c
Reseat the controller card in the expansion card slot.
d Install the system cover.
e
Turn on the system and attached peripherals.
6
Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
Next steps
If you cannot resolve the problem, see the Getting help section.
Related links
Getting help
Troubleshooting a hard drive or SSD
Prerequisites
CAUTION:
This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the
hard drive.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
1
Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:
a
Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware
Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b Ensure that the hard drives are configured correctly for the RAID array.
c
Take the hard drive offline and reseat the drive.
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Troubleshooting your system
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Table of Contents
Troubleshooting
