Universal Laser Systems X-600 Safety, Installation, Operation, And Basic Maintenance Manual page 3

Introduction
We would like to thank you for your laser system purchase. Universal Laser Systems, Inc. (ULS) is
the pioneer, and highest volume manufacturer, of large field, computer controlled laser engraving,
marking, and cutting systems. ULS has devoted years of research and development to further the
quality of our products that has resulted in a number of remarkable innovations within the laser
industry. Since 1988, the staff at ULS has been dedicated to total customer satisfaction. When you
buy Universal you get more than a laser - you get a team of talented, experienced, enthusiastic
people who are focused on your satisfaction. Our commitment is to help you now and in the future.
To begin with, we highly recommend that this entire manual be read before attempting to use your
laser system. The manual includes important information about safety, assembly, use,
troubleshooting, and basic maintenance.
How To Get Help
Before contacting our Technical Support Department, make sure that you have read this entire
manual as well as any other accompanying manuals included with your laser system. The
Troubleshooting Guide, found within this manual, is very comprehensive and provides the answers to
frequently asked questions.
Step 1:
Try to recreate the problem and write down the circumstances in which the problem occurred. Try to
recall if the problem began all of a sudden, worsened over time, or began after you performed any
recent maintenance. Also be prepared to describe all pertinent information about the computer being
used such as software, ULS printer driver version, computer operating system and computer type.
Step 2:
Make sure that you have the serial number of the laser system available. The serial number tags are
located on the back of the machine, next to the exhaust port, and inside the front door, visible when
you open it. The Technical Support Department may not be able to assist you without this number.
Step 3:
Contact your local ULS Representative. They may have more details about your particular installation
and applications. If possible, call from a phone that is close to the laser system so that it can be
operated while talking to our representative.
Step 4:
If your local Sales Representative cannot assist you and you would like to use our FREE, email based
support system, log on to our website: www.ulsinc.com. Click on the "Technical Support " link, then
click on the "Technical Support Request Form" and follow the instructions.
Step 5:
If you are unable to obtain Internet access, you may contact our Technical Support Department at:
Universal Laser Systems, Inc.
Technical Support Department
st
16008 North 81 Street
Scottsdale, AZ 85260
Phone: 480-609-0297
Fax: 480-609-1203
M-F 7am – 6pm Arizona Time