Launch Seagate Network Assistant - Seagate NAS OS 4 U User Manual

NAS OS Rescue and Repair
The NAS OS Rescue tool is preconfigured on a USB key for Rackmount NAS OS devices and on the motherboard
for Desktop NAS OS devices. In addition to installing NAS OS, it can act as a bootable rescue tool to help you
:troubleshoot technical problems. The NAS OS Rescue includes three recovery options
Recover data: Enable FTP Access to the data on your NAS OS device. Once enabled, you can use FTP client
.software or a web browser to back up the data stored on your NAS
Restore to factory settings: Reset your NAS OS device to its factory default while attempting to preserve
the shares and data. Seagate cannot guarantee that all your data will be saved. Factory default includes the
.reversion of all NAS OS parameters (e.g. Users, Shares, Network, etc.) to their original states
Format the drives and install NAS OS: The Installer will format the NAS's hard drives before reinstalling NAS
OS. Since all data will be deleted during the format, Seagate highly recommends that you back up your files
. before selecting this option
Rackmount NAS
Note for NAS OS devices shipped with NAS OS 3: The NAS OS 3 installer is available on the USB key

shipped with your NAS OS device. You must download the most recent version onto the USB key
before following the steps below. Running the NAS OS 3 installer on a device that runs NAS OS 4 can
. have unwanted consequences. See the instructions below to update the USB key
Prepare for a rescue and repair
To connect to the Installer, you will need the NAS OS device's MAC address. Your NAS OS device has two MAC
addresses, one for each LAN port (see the hardware user manual for your device). You may use either MAC
.address for the installer
:You have multiple options for finding the MAC address
.Check the MAC address label on the NAS OS device
.Connect a VGA monitor to the NAS's VGA port
( . Launch Seagate Network Assistant (see Seagate Network Assistant
VGA monitor
While not obligatory, you can connect a compatible monitor to the NAS before following the recovery steps.
Doing so will help you confirm that the NAS boots from the USB key. You can also review the device's IP and
.MAC addresses
The VGA signal reverts to energy saving mode within a few minutes. If the monitor appears to be receiving a
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