Seagate NAS OS 4 U User Manual page 167

.Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way
A: By default the NAS OS device is configured to retrieve its IP address from a DHCP server. If a DHCP server
manages your network and you cannot access your NAS, try checking your DHCP server's log. To find the IP
address for your NAS, run Seagate Network Assistant (see
detected, the product will run APIPA to assign itself an IP address. Additionally, confirm that your computer is
?Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access
A: You can find the public IP address at http://www.whatismyip.com/. You must use a computer connected to
.The NAS OS device must be connected to the network via Ethernet for users to access the shares .2
I cannot access my account. I enter my login and password and receive an error
A: If you added an email address (see Users) and configured the SMTP server (see
reset your password. To do this, click on the Can't access your account? link on the login page. Follow the
instructions to complete the reset. User: If you cannot recover the password, contact the NAS OS device's
administrator. Administrator: If you cannot recover the password, contact the alternate NAS administrator. If
you are the sole administrator for the NAS, you can revert the NAS to its factory settings (see
?Q: Are you transferring multiple files simultaneously, using the download feature, or synchronizing the RAID
A: Running all or some of the following operations at once can impact NAS performance: accessing shares; file
167
?Q: Is the status light on the front of the device flickering for an inordinate period of time
.Disconnect the Ethernet cable, wait 10 seconds and then reconnect it
.Check that the Ethernet connectors are straight and fully seated in the Ethernet ports
.A user does not have access to NAS OS or shares
:A: In order for a user to access NAS OS, two conditions must be met
The administrator must create and provide the user with a username and password .1
.A: See LED Behavior and Device Buttons
?Q: Did you follow the correct installation steps
.A: Review your NAS OS device's user manual and quick start guide
?Q: Are both ends of the Ethernet cable firmly connected
Seagate Network
.connected to the same network as the NAS OS device
?Q: Has the administrator created an account for the user
.I've noticed a delay in accessing the shares
10/18/16
for details
?Q: IP address problem
Assistant). If no DHCP server is
.the same router as the NAS
.message
?Q: Is your password correct
Notifications ), you can
NAS OS Rescue
( . and Repair
Seagate NAS OS 4
:A