Seagate NAS OS 4 U User Manual page 168

transfers; downloads; synchronizing the RAID. Enabling the UPnP service can also slow performance due to
media indexing. For information on services, see Services. To review CPU performance, go to Monitoring (see
( . Monitoring
Troubleshooting the multimedia server
.I cannot see the media les stored on the NAS OS device
?Q: Are the media files stored on a public share? Is the multimedia service active
A: UPnP AV devices can discover media files stored on public shares. Certain devices may have difficulty
locating files on a private share or, you will be prompted for a password. Make certain that the multimedia
( . service is enabled in NAS OS (see Media Server and Services
iTunes
.Q: Some files appear in my iTunes™ shared playlist, but some do not
A: The iTunes Server Service supports certain file types. See the iTunes website for further
/details:http://www.apple.com/itunes
.Q: I've activated the NAS OS device's iTunes service in Services, but I don't see its machine name in iTunes
.A: In iTunes preferences, make certain that the box next to Shared Libraries is checked
?Q: Why aren't files stored on the NAS OS device appearing in iTunes
A: iTunes Server Service will only access public folders. Therefore, put your music on public folders if you wish to
.play it using iTunes
UPnP/DLNA-Compatible Game Consoles and Set Top Boxes
.Q: Some files stored on the NAS OS device appear on my UPnP/DLNA compatible device, but others do not
A: Each UPnP/DLNA media player has unique file type restrictions. See their respective websites and
. documentation for complete lists of compatible file types
Troubleshooting expansion devices
I connected a USB hard drive to the enclosure, but it does not appear on the
.Storage page
?Q: Is the hard drive's file system supported by NAS OS
A: NAS OS recognizes external hard drives with the following file systems: FAT32, NTFS, HFS+, EXT2, EXT3, EXT,
.and XFS. If your hard drive's file system is not listed here, reformat it and reconnect it to the NAS
.I can't copy a le from a share to the DAS connected to my NAS
?Q: Is the DAS formatted in FAT32 and is the file larger than 4GB
.A: Files larger than 4GB cannot be transferred to a FAT32 volume
168 10/18/16 Seagate NAS OS 4