Service Information; Newport Corporation Rma Procedures; Packaging - Newport SMC100CC User Manual

SMC100CC & SMC100PP
EDH0206En2042 – 04/16
Single-Axis Motion Controller/Driver for DC or Stepper Motor

Service Information

The user should not attempt any maintenance or service of the SMC100
Controller/Driver and its accessories beyond the procedures outlined in this manual.
Any problem that cannot be resolved should be referred to Newport Corporation. When
calling Newport regarding a problem, please provide the Tech Support representative
with the following information:
• Your contact information.
• System serial number or original order number.
• Description of problem.
• Environment in which the system is used.
• State of the system before the problem.
• Frequency and repeatability of problem.
• Can the product continue to operate with this problem?
• Can you identify anything that may have caused the problem?

Newport Corporation RMA Procedures

Any SMC100 Controller/Driver being returned to Newport must have been assigned an
RMA number by Newport. Assignment of the RMA requires the item serial number.

Packaging

SMC100CC/PP Controller/Driver being returned under an RMA must be securely
packaged for shipment. If possible, reuse the original factory packaging.
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