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A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the labo-
ratory, factory floor, or any of a myriad of other uses, you can be assured that your
product will provide the reliability and ease of operation for which the name Advan-
tech has come to be known. Your satisfaction is our primary concern. Here is a guide
to Advantech's customer services.
To ensure you get the full benefit of our services, please follow the instructions below
carefully.
Technical Support
We want you to get the best performance possible from your products. If you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are nor-
mally a lot more detailed than the ones we can give over the phone.
So please consult this manual first. If you still cannot find the answer, gather all the
information or questions that apply to your problem, and with the product close at
hand, call your dealer. Our dealers are well trained and ready to give you the support
you need to get the most from your Advantech products. In fact, most problems
reported are minor and are easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information on the installation and operation of any of our products.
Initial Inspection
Before setting up the system, check that the items listed below are included and in
good condition. If any item does not accord with the table, please contact your dealer
immediately.
1 x ARK-5420 series industrial computer
1 x ARK-5420 accessory box
1 x Warranty card
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately. We have carefully inspected the ARK-5420 mechanically and
electrically before shipment. It should be free of marks and scratches and in perfect
working order upon receipt. As you unpack the ARK-5420, check it for signs of ship-
ping damage. (For examples: box damage, scratches, dents, etc.) If it is damaged or
it fails to meet the specifications, notify our service department or your local sales
representative immediately. Also, please notify the carrier. Retain the shipping carton
and packing material for inspection by the carrier. After inspection, we will make
arrangements to repair or replace the unit.
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ARK-5420 User Manual
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