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A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the labo-
ratory or the factory floor, you can be assured that your product will provide
the reliability and ease of operation for which the name Advantech has come
to be known. Your satisfaction is our primary concern. Here is a guide to Advantech's
cus- tomer services.
To ensure you get the full benefit of our services, please follow the instructions below
carefully.
Technical Support
We want you to get the best performance possible from your products. If you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are nor-
mally a lot more detailed than the ones we can give over the phone.
Please consult this manual first. If you still cannot find the answer, gather all the infor-
mation or questions that apply to your problem, and with the p can be assured that
your product will provide the reliability and ease of operation forfloor, you can
be assured that your product will provide the reliability and ease of o oy orod-
uct close at hand, call your dealer. Our dealers are well trained and ready to give you
the support you need to get the most from your Advantech products. In fact, most
problems reported are minor and can be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information on the installation and operation of any of our products.
Initial Inspection
Before setting up the system, check that the items listed below are included and in
good condition. If any item does not accord with the table, please contact your dealer
immediately.
1 x ITA-3630 series industrial computer
1 x ITA-3630 accessory box
1 x Warranty card
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately. We have carefully inspected the ITA-2000/ITA-2000R
mechanically and electrically before shipment. It should be free of marks and
scratches and in perfect working order upon receipt. As you unpack the ITA-2000/
ITA-2000R, check it for signs of shipping damage. (For examples: box damage,
scratches, dents, etc.) If it is damaged or it fails to meet the specifications, notify our
service department or your local sales representative immediately. Also, please notify
the carrier. Retain the shipping carton and packing material for inspection by the car-
rier. After inspection, we will make arrangements to repair or replace the unit.
ITA-3630 User Manual
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