Initial Inspection - Advantech ITA-1711 Series User Manual

A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the labo-
ratory or the factory floor, you can be assured that your product will provide the reli-
ability and ease of operation for which the name Advantech has come to be known.
Your satisfaction is our primary concern. Here is a guide to Advantech's customer
services.
To ensure you get the full benefit of our services, please follow the instructions below
carefully.
Technical Support
We want you to get the best performance possible from your products. If you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are nor-
mally a lot more detailed than the ones we can give over the phone.
Please consult this manual first. If you still cannot find the answer, gather all the infor-
mation or questions that apply to your problem, and with the product close at hand,
call your dealer. Our dealers are well trained and ready to give you the support you
need to get the most from your Advantech products. In fact, most problems reported
are minor and can be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information on the installation and operation of any of our products.

Initial Inspection

When you open the carton, please make sure that the following materials have been
shipped:

1 x ITA-1711 series industrial computer

1 x ITA-1711 Accessory box

1 x Warranty Card
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately. We have carefully inspected the ITA-1711 mechanically and
electrically before shipment. It should be free of marks and scratches and in perfect
working order upon receipt. As you unpack the ITA-1711, check it for signs of ship-
ping damage. (For examples: box damage, scratches, dents, etc.) If it is damaged or
it fails to meet the specifications, notify our service department or your local sales
representative immediately. Also, please notify the carrier. Retain the shipping carton
and packing material for inspection by the carrier. After inspection, we will make
arrangements to repair or replace the unit.
ITA-1711 User Manual iv