General Troubleshooting - i-SENS CARESENS DUAL Owner's Booklet

This error message may appear when the
wrong blood glucose test strip is used instead
of CareSens PRO or KetoSens test strip.
> Repeat the test with a CareSens PRO or
KetoSens test strip.
There is a problem with the meter.
> Do not use the meter. Contact your
authorised i-SENS sales representative.
There is a problem with Bluetooth
communication.
> Contact your authorised i-SENS sales
representative.
An electronic error occurred during the test.
> Repeat the test with a new test strip. If the
error message persists, contact your
authorised i-SENS sales representative.
Note:
If the error messages persist, contact your authorised i-SENS
sales representative.
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General Troubleshooting

Problem
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
The display is blank
strip port.
even after inserting
• Check if the appropriate test strip
a test strip.
was used.
• Check whether the batteries are
inserted with the + side facing up.
• Replace the batteries.
• Check if the confirmation window is
The test does not
filled completely.
start even after
applying the blood
• Repeat the test after inserting a new
sample on the strip.
test strip.
• Repeat the test after inserting a new
test strip.
The test result
does not match the
• Check the expiration or discard date
way you feel.
of the test strip.
• Perform control solution test.
Note:
If the problem is not resolved, please contact your
authorised i-SENS sales representative.
Troubleshooting
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