Configuring And Using The Support Data Collector - Cisco ASR 5500 Administration Manual

Configuring and Using the Support Data Collector

The show support details command includes information that is not otherwise accessible to users but that is
helpful in the swift resolution of issues by TAC.
Important
For additional information about the show support details command, see the Exec Mode show Commands
(Q-S) chapter in the Command Line Interface Reference.
Configuring and Using the Support Data Collector
The task of collecting the support data is performed by a background CLI task called the record collector. The
administrator configures the Support Data Collector (SDC) via the CLI with the commands to be executed
on a periodic basis. The record collector always runs in the background and checks if there are records to be
collected.
When it is time to collect support data, the scheduler executes the configured sequence of CLI commands and
stores the results in a gunzipped (.gz) file on the hard-disk. This file is called an SDR (Support Data Record),
and represents a snapshot of the overall state of the system at that time.
Technical Assistance Center (TAC) personnel and local administrators can review the SDRs on-line or by
transferring them off the system. They may also wish to investigate the collector state information.
Refer to the Support Data Collector chapter for a complete description of SDC functionality.
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Platforms with large configuration files can take up to 30 minutes to complete an SSD. Executing the
show support details command consumes system resources and may reduce traffic throughput.
Troubleshooting